T-Mobile

Great service and excellent knowledge of all my needs, very satisfied with my new phone and T-​mobile provider my smart phone just got smarter. Thank you Olivia!

Terrible service management needs to be replaced. I who was a Manager for Sprint & Att&t know how customers should be treated especially if your sales are based off a rank of how you performed and how satisfied the customers are with the service. My husband went in to pay a bill waited 1 hr and still hadn’t been seen. No I’m sorry or thank you for being patient. The workers are not trained properly for customer service. They were rude we will not going back to this store again.

I went to the store yesterday around noon to pay my phone bill & one of the sales rep I believe her name was Olivia? She was very helpful she looked thru my account & told me I was qualified for an upgrade on my phone all I had to do was turn in my device & pick whichever I want! There was some things she had trouble adding in the computer but really that happens to everyone she asked her manager for help & he was willing to assist her even he was busy with another customer. Now that’s teamwork! I had the iPhone 5 so of course I went for the 6! Now remember I was just only there to pay my bill never thought I’d walk out with a new phone & new tablet lol so far i am very happy with my new devices I don’t come to the store often I usually pay my dues on the phone but since I was having trouble with my credit card I only had cash so I had no choice but to go in. Maybe it was a sign? If i wasn’t having trouble with my credit card I wouldn’t not gotten my new phone & tablet plus I didn’t even new for a long time I was able to upgrade! So Olivia & her manager thank you for your service! Thumbs up!!!

Waited for over an hour to be seen .
I dont think ive ever waited so long before…
Would not recommend coming here unless you want to wait forever just to be helped.

They are so rude and have no idea what customer service is! I was being stared at by one employee speaking in Spanish insulting me not knowing I understand. The employees that did this act are named Breana and Defanny

David and Devinee (sp?) are THE best!
All I needed was my sim card replaced and I was in and out in minutes! Devinee was the one helping me switch the sim. She was friendly and cordial throughout the whole process. David chimed in at the very end as their tech guru and I was pleasantly surprised he knew of my phone, the One Plus One. I finally have LTE! Thanks again Devinee for all your help.
P. S. sorry if I’ve misspelled your name.

Go to Charles! He is awesome! Super nice and explains everything down to the tiniest detail! I kept asking the same questions because it got confusing and he never got impatient with me and helped me understand everything. Amazing customer service!!! He is honest and helped me get everything within my budget!

Worst customer service ever. Angel has a real attitude problem. I don’t know how someone can have such bad service and still works with people.

Excellent customer service! Thank you Bradley for such great customer service. He was more interested in telling me the truth and finding what was best for me as opposed to being focused on scamming me for the most in my wallet. Most employees are focused on making their commission checks. This isn’t the case in this store. Clearly, the pay checks will come with the excellent service given at this location. Once again thank you for the wonderful customer service.

Sunday morning, Have been waiting in line for an hour and a half to pay my bill and buy a phone, there was only one person working when I got here. The wait time has always been an ongoing issue even when there are not a lot of people waiting, although it is close from home I am going to have to change locations from now on.

The service at this T-​mobile retail store is low quality and most of the employees who work there are very unprofessional including the manager. At first they offer you an affordable plan then your bill comes high.

Absolutely terrible customer service, every single employee in this store should be fired immediately. I went for an upgrade and the employee had a pissy attitude and on top of that the phone I wanted wasn’t available and they couldn’t tell me when it was gonna be available so I told her to call other stores to find out if they have that phone in Stock, she call tree and then told me to Google the rest of the store and call them myself. Soon after that the first number I call magically this store has the phone. Be careful going to this store and stay away from Stephanie.

I went into t mobile just to change a service on my phone, it seemed like they had no idea how to handle their customers. The manager at the store was just talking nonesence to his associates rather than finishing the customer he had in front of him. They didnt even realize that I showed up before someone else inside the store, sad to see how attentive they really are. Waited a good 50 minutes from 2 customers ahead of i, until i was finally called from their notepad. I told him what i needed, seemed like i was speaking clingong and started making up every excuse why he couldnt process my plan needs. I just called the t mobile customer service line and got everything done through them. Never again, with this store i hate going in. Everytime bad service, long wait, and almost no satisfaction

Never again, Stephanie was incredibly rude and acted as if I was imposing on her. I was headed in to make a considerable purchase that anyone making commission would have been greatful for. Unfortunately this is not a corporate on T Mobile store so complaining to corporate wouldn’t do any good.
I told her she was rude and unhelpful, then left to the Plaza bonita store, where Vanessa was awesome.
Buyer beware this place sucks.

The worst customer service ever!!! came in here to upgrade my phone and the employee attended me (Angel) diverted to a new phone not the phone that I wanted and he recommended a phone that he does not have any knowledge about, C’MON man if your gonna sell me a $ 600 at leas know something about it. Employees here are MORONS!!! Do not come here and if you get a chance, change Carrier please. Tmobile is all bout money not customer service!!! Get out now while you can!!!

If I could give this place zero stars, I would. Having worked in retail and customer service for a few years now, I know how difficult it can be to deal with customers. But this place obviously has no idea how to properly treat people. Customers are people too.
My boyfriend went in twice asking about a certain plan that was clearly listed on their website. In fact, he showed them what the website said, and they repeatedly told him it did not exist and they could not help him. After each visit to this T-​Mobile location, he called the Customer Service number and they told him that they could help him order his phone and get his plan started, and that they can sell him the plan he found online. After the first time, he decided to go back in and talk to them because he wanted to be able to pick up the phone in the store. Again, they told him it didn’t exist.
At that point, I decided to get involved because I am much more confrontational that he is. So I approached the manager and told him the problem. He told me the plan my boyfriend wanted did not exist. I showed him the website. He then attempted to weasel his way around it by telling me he would call the Customer Service line for us. So I agreed and talked to the woman on the phone, who was very nice. She apologized for the rudeness we had experienced at the store and that she would file a report for us. She also confirmed that the plan IS AVAILABLE. After we hung up with her, the manager continued to tell me that the plan did not exist and that he «will not» sell us the plan that was on the website.
I will NEVER return to this store again. No one is rude to someone I love without hearing it from me, and now I will make sure that anyone who walks into this location has been properly warned.

I hate this store the general manager there is so rude he jumps from store to store. went in there to replace my phone and was no help Im sorry for a 30 year old working as a general manager at t mobile. get a real career dude !! AND MOST OF THE GUYS IN THERE DONT EVEN KNOW HAVE of what there talking about. never returning to this store horrible

I will never go to this T-​Mobile location again. I have used this location for several years but it just gets worse and worse on customer service.
Went in today because my battery on my Samsung Galaxy S II is not charging and when it does charge it loses the charge in less than an hour.
The T-​Mobile support site suggested that the problem would be the battery and to go and have the battery checked.
The 2 people in the store were helping one customer on an upgrade, while two other customers just waited and waited.
When one finally did help she insisted that no t-​mobile store has batteries in the store and I would have to order it. Besides the battery would charge with her charger so I could either use the insurance or order a battery.
I know stores have batteries because my Razor had issues with batteries and was exchanged twice at this very store, now I am upgraded to the Galaxy and now no t-​mobile store carries batteries? What?
I have spent a lot of money with t-​mobile and a lot at this store but they do nor seem to care about customer loyalty.
Never going there again.,

I went in there to see if I could get a replacement AGAIN because my phone was acting like a tweeker.
Nancy, who helped me a few months ago with the first replacement, helped me out today and she is extremely helpful, polite and attentive.
She called customer service and was on the phone for almost thirty minutes trying to fix my phone. Between her and customer service, they were able to fix my phone.
I really love this T-​Mobile location and their staff.