Supercuts

BEWARE: Usually I go elsewhere to get my haircut. Once in an emergency Jennifer cut my hair at this location and she did a great job. Today, that was not the case. Unfortunately, I was in need of a quick trim and my hair paid the ultimate price. I arrived and waited for 30 minutes til Leslie, one of the stylists became available. She washed my hair and asked what I would like to do to it. I asked for .5 inch trim, my bangs to be cut and my layers in the front to be touched up. I didn’t realize how bad it was because my hair was wet. Once it dried, I noticed that 3 inches of my hair were cut off and botched layers in the front. My hair is very uneven and I am extremely displeased with it. I will never come back and I will not recommend SuperCuts up anyone.

I have come here from time to time because it is close to my house, and it’s affordable. Today I go in for a cut and the «stylist» cuts it. I’m handed a mirror, «is that length okay»? «I think». I come home and wash my hair to find out my hair is short down the middle of my head, the length I asked for, but an inch off the center on each side of my head the hair wasn’t cut.
So I’m looking at my hair in the front and it’s horrible. There was a good half an inch difference. I could have gone back and I’m sure they would have fixed it, but it should have been correct the first time. It’s not like a small area was missed, it was both sides of my head.
I should have reviewed them sooner, and I should have stopped using them sooner. But I didn’t, and now when I’m not heading to work I’ll have to get it fixed somewhere else. I won’t be back.

Danielle Crocker at Supercuts is the BEST! I love her artistic ability! She no longer works there but CALL her she will ROCK your hair!!! She can be reached at 619−587−3614… You won’t regret it

How the heck do you give this negative stars. It doesn’t even deserve a star at all. KARLA who is supposedly one of the managers there… an unfriendly staff at that. Does she smile? He was done in less than 10 minutes! Wth? I go up to pay and this unprofessional «manager» turns to me with a loud ass voice with a room full of customers and says, «I think your son has ringworm!»…WOW! Are you kidding me? She starting ranting off that her son had it before so «she knows». Oh hell nah! He has exactly was he was diagnosed with by his pediatrician… which is a simple dry scalp (not quite scalp psoriasis but can show dry skin with of course a stupid haircut). Who the fuck is she to diagnose and run her big ass mouth the way she did? Not even a medical office is allowed to do that AND they are able to diagnose. Not only that but his haircut which I thought was fine was uneven! I spoke with Amy the district manager (?) and vented my frustration. She apologized and stated she will bring it up to her management meeting for this to be addressed across the board. So if you come across this type of service in East Chula Vista, request to speak to Amy because something is still not being corrected. This literally pissed me off! That is not how a business is ran. Get Karla back to training in both Customer Service AND school for cosmetology on hair. Maybe a class to teach her how to smile too for goodness sake. It is a disappointment when people who carry them self with a management role who know jack shit how to be one. Spread the word about that store. DO NOT GET YOUR HAIR CUT AT THAT LOCATION!

i DO NOT recommend this place AT ALL! I think stylist Leslie was trying to set a record on how fast she could finish… didn’t even ask if I wanted my hair washed, she just started spraying my hair with water. I have pretty thick hair so usually they section off and cut in layers but she just cut straight across. I normally don’t go to this store but I was at Walmart and it was close but NEVER AGAIN. I’ll just stick to the Supercuts on Eastlake Parkway (by Kohl’s) — all the stylists there are professional and very friendly.

Unfortunately, not the best experience at this location:(

DO NOT GET A HAIRCUT HERE!
Don’t stop in for a haircut here (unless you wait for Danielle). First, the woman said she was ready for me and asked how I was doing. The other woman there (manager/​owner?) starts talking to her, so it seemed she didn’t really care «how I was doing.» Then she realized she hadn’t cleaned up after her last client, so I had to go sit down again to wait.
I went in for a trim and she suggested 4 inches. She actually took off at least 6 inches! My hair was down past my waist, and it’s now above bra strap. I don’t need long hair, but I would expect an honest estimate for how much you are going to cut. When I asked for layers, she asked me if I style my hair. I said not usually. Then she said she didn’t want to spend time layering and styling my hair if I’m just going to be putting it up and putting it down, and not styling it. Well, I’m paying you to layer my hair, and whether or not I spend time styling it after I leave is none of your business and should not affect whether you give me the cut that I want and pay for.
I didn’t realize how much she had cut, because when she was done, she pulled off the cape and was already by the register by the time I looked up. She did not take the time to give me the mirror and show me the back, or go through the cut, etc. A woman and her daughter had come in who seemed like her regulars, so she seemed rushed to move onto them.
I do not recommend this place and will probably never return here again.

I was dragged here to get a haircut. Some of the staff weren’t amiable from the get-​go. If you seek a job in customer service, there’s a standard to adhere to. I was extremely disappointed with the service I was rendered by one of the staff.
Pros: I asked for a trim, I got a trim.
Cons: the employee was rude
I don’t intend on making a return trip.

They were nice enough but chopped about 5″-6″ of hair when I went in for a trim. It took me forever to grow out my hair. She left it wet so I didn’t notice as much as when it dried. A month later and I’m still sad when I run my fingers through it. Won’t be going back here. The price was right but the service was all wrong. I’m sad… I’m just sad. :/​I want my hair back… That’ll take me at least a year to try to grow it back. So bummed…

I had a great hair trim with Danielle today who was friendly, quick, and gave me exactly what I asked for. She wasn’t scissor happy like some place I’ve been and the haircut didn’t cost me an arm and a leg (only $ 18 bucks which made my hubby very happy). I totally recommend her and will see her again in the future for my cuts– no more shi/​shi haircuts for me!

I’m surprised I had such a horrible experience here since other reviews are pretty good. Wanted to go a lot shorter for summer heat. My girl cut waaayy too fast and I cringed as she cut my hair. Over 6 – 7 of hair was cut in maybe 10 minutes. Don’t get me wrong, if you can cut quickly and it turns out great that’s fine. But she obviously didn’t care. The ends are horrible. I’m gonna have to go to someone else to fix it.

We had the most incredible experience at this Supercuts today. I had brought my daughter in for a trim and we had a good experience and left the store. What made this an incredible experience was getting a phone call from the manager shortly after we left saying she thinks the stylist we saw misunderstood the consultation and didn’t trim her layers. She invited us back to fix it. We went back to the salon and received red carpet treatment. My daughter felt super special and had such a positive experience! Thank you, Supercuts!

Worst customer service!!! I asked one of the girls to put my mom on the wait list, the wait was 45 mins. So me and my mom we just drive around. Then we come back and the girl tells us we need to wait 20 more mins. My mom asked the girl why she could cut her hair. She replied «it’s cause I have 2 other ppl that are waiting». The place was empty how can their be ppl waiting. So me and my mom left annoyed and felt disrespected. So my advice don’t go to this spot. the girls are rude and prefer to send you to another salon.

I’ve lived in San Diego all my life and have never been able to find a place that can cut my hair the way I want it without me having to continually specify. Maybe it’s because of my watermelon shaped head. When I do find a good place, it is usually a high end salon (usually around $ 40) and even then, there isn’t consistency.
I’ve been coming here to have Carmen cut my hair for almost 2 years. She’s tremendously talented! I come here every 3 – 4 weeks knowing that I am looking the worst for my professional job and trusting Carmen that I’ll leave looking my best.
Carmen is super friendly, personable and attentive. She has a great eye for style and fashion and pays a lot of attention to detail. When I want a new style, I ask her to find one that suits me and she just always gets it right. I really couldn’t ask for more and can’t imagine going anywhere else. I honestly don’t think anyone else will be able to get it right and consistent every single time like Carmen can.
Stephanie has cut my hair a couple of times when Carmen isn’t there and I really needed my hair cut for special events. She’s very talented and I was always happy when my hair was cut by her too!
Pricing. The pricing for Men’s haircut is $ 16 or so. Very reasonable considering you are getting top talent from Carmen (and Stephanie!). For an extra couple bucks you can get that hair gel washed out of your hair for a fresh hair cut. If you feel like pampering yourself, an extra $ 5 or so will get you the Paul Mitchell Green Tea Experience! Imagine how refreshing it is to eat minty come and sip an ice cold glass of water. Now imagine that, on your head. HAHAHA, it is super refreshing.
The place is always clean and the rest of the staff is friendly. I’m always greeted when I walk in and my name immediately taken for the wait. Wait usually isn’t too bad, around 15 minutes or so (you can always kill time by getting a drink at Starbucks or Tapioca Xpress). It’s worth it for me and I look forward to coming here every time to get my hair cut!

The girl I went to completely corrected my hair damage, the color and the cut that I spent over $ 150 for in the first place. Will definitely see her again! Clean, and friendly staff.

Carmen is the best! Shes friendly, personable, and looks good!
Shes awesome at cutting hair, and really knows all the technical aspects of it. She can answer any questions you throw at her.

Worst haircut I’ve ever had in years. I came in asking for a low fade, ½ length on the side, a little off the top evened out. I got the EXACT opposite. They cut in to the sides to way high, and cut more off the top than I wanted. The lady, Leilani was it? Something like that. She had some stupid bright pink or red hair. Anyway, she leaves the left side longer. I didn’t notice this until I got in to the car, so I demanded that she fix it. She assumed that since I parted my hair to the side that it’s okay to leave my hair asymmetrical. Who the hell does that? She already did exactly the opposite of what I asked for, and she has the nerve to leave me looking like some teenaged swagfag. Needless to say, she fixed it, but I will not come back here, and I will tell my friends and family to not go here for their haircuts.
Low means LOW, not medium, not regular, not high. LOW, you stupid woman. A little off the top doesn’t mean a whole chunk of my hair off. Don’t fucking leave people’s hair longer on one side without fucking asking. Do your job properly. Supercuts is already overpriced for what it is. Don’t ruin people’s hair. You went to school for this shit. You get paid to do this. Cut hair properly.
I will never come back to this Supercuts again. EVER.

* I’m a business professional who’s been visiting Supercuts for almost 20 years.
* The #1 reason that I’m a repeat customer — is because of a spectacular stylist named Amy Powell. She’s been doing my hair for nearly 15 of those years, dating back to early 1997. I started asking for her by name after watching her in action for a few years. Hands down, she continues to give the best haircuts I’ve seen to every client who’s ever sat in her chairs — from toddlers to senior citizens — all possessing the most diverse hair types, textures and styles on the planet.
* Amy’s got the best hands holding a pair of scissors anywhere, and trust me — I should know, because before I met Amy — I used to pay an arm and a leg for lesser work done by upscale salons and independent stylists throughout the San Diego area.
* But the blue-​chip bonus with Amy is this: People can go anywhere for a haircut. Amy is a gem because she’s not only a great stylist, but she’s also sensitive to her clients’ needs while possessing a dazzling personality. She’s funny, animated and sincere. You feel you’re in the best hands when you ask for Amy because she’s got professionalism and confidence written all over her. I’ve seen her adapt her personality to the temperament of each client. (Sometimes outgoing, sometimes subdued.)
* At the end of the day, her clients walk out feeling happy that they got a great haircut and a marvelous personal experience that feels customized just for them. Hence I wasn’t surprised when she eventually became a manager. I think her craftsmanship, attitude and longevity are a great reflection of the Supercuts brand. She obviously loves her job!
* (I do NOT work for Supercuts and I was NOT paid nor compensated for this endorsement. I am a real-​life client.)

This place is no longer HairMasters… but now a Supercuts franchise. They know a thing or two about customer service at least…

I have been going here for a long time and I have been happy with the results most of the time. I am a little bias because I have had the same stylist for nearly ten years now. I have followed her from two different salons. She has gone from cutting my hair to now cutting and coloring my hair. Damn I am getting old.
I always schedule an appointment because it can get pretty crowded and busy. I have never had a problem scheduling an appointment. It is pretty funny that I do not even have to tell her how to cut my hair. She already knows how I like it. Once my cut and color is complete I always get a rinse and some gel for my hair. A quick brush off around my neck and face and I am good to go.
I highly recommend this place.