Storage Outlet Chula Vista Self Storage

Do not use this place for storage it’s not a safe place to store your items. They claim they have video cameras but the don’t work. My things were stolen and they did nothing about it…

Do not leave your Stuff there. It will be stolen. but it’s ok because you pay insurance. then your insurance claim will be rejected… i would never recommend this place to anyone. pay the extra money. Your stuff will be safe

This place is very deceiving and will rip you off. They will quote you one price and then Bill you a higher price. District Manager ADAM is rude and will not help you in any kind of way. I suggest you bring your business to another storage facility because these guys are a fucking joke! BEWARE OF THIS COMPANY!

What started out as a temporary storage facility between residences has turned out to been a safe and secure storage facility for almost 2.5 years. Marisela and Jose are very professional and took time to introduce themselves rather than just accepting storage payment. I would recommend this facility to anyone looking for short to long term needs. Keep up the good work Marisela and Jose. Glad to have you here.

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I have rented on and off from this storage facility for the past several years depending on my storage needs. The grounds are monitored, kept clean, customer service is always great, and I’ve never had any issues.

Do not even consider going to this storage place! I’m am warning you. They steal here! I had my things in a storage here for 8 months while my husband was overseas on deployment. I was out of town at my parents house the whole time he was gone and when we came back to empty out our storage we notice our 60″ Tv was not in the box.

Stored some furniture here for about six months. I had an easy time getting signed up and moved in after a quick explanation of their policies and security system. I recently moved out and they were even kind enough to waive my next months rent even though I was technically past the cutoff for giving my move-​out notice. If I ever need a storage unit again, I will definitely be back. Great service, safe secure storage and fair pricing on their monthly rent. A+

First time storage renter here, I loved the service here, great prices were just a bonus. Leti helped us out at the front counter, offered us several options, pricing way below what we had in mind, we instantly loved her… Dream come true. Thank you Leti!!!
Ps./bonus They also have a donation room if you’d like to get rid of some furniture, saves you a trip to goodwill

BeAware!!! My experience was not a good one. I had things stolen from my storage unit. The units are not as secure as one may think. No cameras in the G unit and also there is a space large enough to get in/​out of the units. Adam from corporate informed me that the insurance denied my claim due to no forcible entry. Dah why would there be forcible entry if one can climb over the top. Not rocket science. He informed me to send copies of the pictures I had taken of the openings to resubmit. Still pending. My thing were stolen and this was reported in Dec.2014. As far as the staff good luck the owner when told about this, basically blew me off… really? I do admit that Chris was very helpful in moving in/​out and reporting the theft. He should be the owner. In my opinion STAY AWAY!!!

I called around to 6 different places. Every one else wanted over $ 100 for a 8×10 space. With insurance and my military discount it’s only $ 81 a month for that same size. It’s even on the ground level. By far the cheapest in town. It’s clean. The people that work there are awesome. They went over the rules and clearly explain EVERYTHING. (Including the stuff the bad reviews are bitching about!) I bought the lock there. It’s just like a lock from Wal-​Mart. So YOU’RE the only one that has a key. Don’t lose them! They warn you that you’ll have to pay to have it cut off. The staff is awesome. I talked to Chris over the phone. Once I pulled up to the office, he showed me the unit. We spent maybe 5 minutes on paper work. He Cleary explained all their policies & regulations. The normal hours are 7 – 1900. Chris extended them til 2100 for the first week so I could get everything moved in. The manager walked in while we were wrapping things up. She’s really nice. She was even kind enough to give me her cell phone number incase I had a problem.
Oh, something really cool about this place. They have a donation room. They take sofas, furniture & other goodies! (No beds!) Then they auction it off and give it to charity!

I just got off the phone with Adam from corporate and he says I can authorize the manager to cut off the lock with a signed authorization. Lety who I spoke with over a month ago told me nothing about this when I told her I no longer had the keys to the unit. She pretty much said o well your screwed, let’s keep charging you! I reported her to corporate and hope she gets fired for purposely trying to screw me over! If she can do this to me, she will do this to any one. Please stay away from this company. You have been warned.

Thanks to chris for all his help and answering my questions. Excellent customer service! And by far the cheapest rent in town! Highly recommend it :)

Great storage experience. Creating an account, paying bills, moving out… They were easy and helpful for all these things. What else can you ask for?

Not a fan. I chose the place because I was being deployed and needed a place to keep all my stuff, and this place came up as the cheapest. They charge an extra $ 9 if you don’t prove you have renters insurance. I had renters insurance and had proof sent to them, although I guess it never made it to them. Could have been their fault, could have been my insurance guys fault, I don’t know, so I won’t rate them on that. After two to three months, they finally got the proof they needed and brought my rate down to the normal price, although they wouldn’t refund the money that they had been charging me for renters insurance, even though the proof I had showed that I had had insurance throughout that entire time.
I showed up to the place with my lock ready to go, but they said my lock was no good. There is a specific lock you have to use there, so I had to either find another store that sold that specific one, or just buy one from them. Don’t remember the cost, but that set me back around another $ 15.
You can only get into your unit from 7am to 7 pm, which sucks pretty bad. This is the only storage unit I have had in San Diego, so maybe a lot of places are like that, but I have had 3 other storage units in my life and all of those were open until around 10 pm, or were 24 hours.
My credit card info got stolen while I was deployed, and when my wife called to update our credit card info with them, they said that she couldn’t do it over the phone or email. They said that they had to send a letter to me (even though she had full power of attorney for me), so it could be updated that way. Snail mail to the ship take 2 – 3 weeks each way, so that was going to suck. After a couple weeks, I had not received the letter yet, so she called back and spoke to another employee. That employee gave a completely different answer. They said that she could do it over the phone and it was completely easy and quick… ummm what? So was the first employee just making stuff up because they weren’t trained right or something?
Then finally on moving day, the lift was broken. Oh yeah, they do have lifts to the second floor, so I guess that’s pretty cool. And as someone else mentioned, the ventilation must be bad because one of my small book shelved had mold on it.
All in all, I would not be a repeat customer and am definitely not a fan. The guy who worked the front desk when I was checking out (he was new), actually told me to write a review on Unilocal.I thought that was kind of funny. Never had a company with so many bad experiences suggest that I write about them on Unilocal.Lol, poor guy.
I was going to leave them a 1 star review, although with the price being low and the fact that they had a lift (even though it was broken at one point), I guess I’ll give them 2.

Pretty good place. Friendly service. Just wish the upstairs storage was ventilated more since it was super hot and muggy up there lol. Prices are low though, lowest i could find and reliable. If you want to check out a space just swing by and ask what they have available, thats what we did.

Great place. Though you can only access your unit from 0700 – 1900. But the manager, Letty, let me see the unit and asked me about the size of the items I was putting in storage. Only real minus is that you can only use round locks in their facility. So you can purchase one there for $ 13.00 or try to find one else where. They offer insurance for $ 9.00 a month if you don’t have insurance. But if you provide proof of insurance you are good to go. All in all not a bad storage facility.

Amazing customer service! Letti, at the front desk, so helpful and sweet. Can’t beat the prices and although its a little out of the way, they provide every object for moving needed. Definitely would recommend!