Sprint Store

LUIS IS AMAZING!
We switched over from AT&T and got out bill cut in half. Unfortunately there has been many ongoing issues with my bill. Being over charged and what not has been the cause of us coming back to Luis and Suzette. Both great! So patient and understanding. They don’t mind having to explain a plan or charge over and over again. My issues happen to be from something they have no control over and ALWAYS fix it for me. They’re friendly and are always willing to help!

Terrible service. Entered the store. Not greeted but told someone would be with us soon. The next customer walked in and they helped her first. They care more about selling useless crap to people instead of customer service. Cancelling our contract.

If I could give them negative stars I would. I hate this place. I get anxiety just thinking about it. I went in on ¹²⁄₃₀ excited about their iPhone forever with trade in promotion for $ 15 a month. The guy set me up in the wrong lease and it took them over three weeks to realize that was the reason I never receive my return kit. I’ve been dealing with customer service and this damn store since Jan 5^th trying to get the issue resolved. The attitude of the staff is ridiculous. The guy that initially sold me the device was cool but my experience after that has been terrible. I don’t ever want to go back there. After 3 weeks of back and forth they finally decided that they would give me credit in my data plan since that promotion ended. They took my iPhone’s with no proof I turned anything in. I asked the manager how do I know this is gonna go thorough and u won’t have issues and where is my proof that I gave you my phones. He told me «because I’m telling you I’m fixing it» ok dude. Relax. You guys messed up to begin with. I’m just trying to get the issue resolved. It’s $ 14 a month credit. Seems petty but it’s MY $ 14 a month. So instead of fixing it they give me a higher data plan! Like wth? That’s not what I wanted!!! I called customer service and they put in a note so the assistant manager could call me back. Two week later I still haven’t received a call back. All In all I had a horrible experience. I think I finally got the issue resolved after a month of back and forth with sprint. I’m waiting on my next bill to come in and if it’s not fixed I’m going to the district manager. I’m very unhappy. Negative stars. Don’t go there. Find another store.

Incredible service at this location. Viviana Plascencia and the crew at the sprint store here are highly professional. I had my phone stolen and they were able to help me restore all my lost contacts and better yet they were able to get me a better plan and a new phone the same day. Something really bad happened and they were able to fix everything and make it better than before. I lost an iphone 6 and left with a new iphone 6 plus s. Things are looking better for 2016

It took two hours to physically get my phone in my hands. I arrived at 2pm and left at 4:30pm on Sunday November 22,2015. The lady helping me with my upgrade did not care what’s so ever, she just wanted to leave. I asked about accessories for my iPhone 6s Plus 128g and she would start charging me things without even letting me know and things I didn’t even want. (I asked multiple workers, and they had ZERO!!! knowledge of any accessories for the company they work for… Sprint. Then I Pay for the actual things I want for my phone and I never even get a receipt or proof of the things I bought. Then I asked if they can transfer all of my information from the old phone to the new one and they took two hours. An hour has past and When I asked if the phone was ready the Manager on duty told me «we said we would call you when it was ready» (in a very rude way.)
WORST SERVICE EVER, now that I think about it some more, Horrible how I was treated for two hours.

–5 stars. I’ve been here a handful of times and each time it’s the same… horrible service. I’m sure not all the employees are like the few I’ve encountered. Over a year ago I was conned into getting a land line device to supposedly lower my overall bill. I said wth why not! Right? That day I left thinking I put 100 $ down for my new phone, a lower monthly bill and some weird land line box I wasn’t planning to use. The sales girl, not mentioning any names cough cough Veronica was pushing phone accessories on me the whole time which didn’t bother me at the time. A couple months later I was getting charged the 100 $ I thought went towards the phone. It turns out the sales girl charged me for two items I didn’t agree/​see or walk out of the store with. I went back in a rage and turns out they were over on their inventory so they refunded me. There’s more but you get the idea.
Went last week for a issue with my new phone got a sales guy no names again cou… cough Sergio. Man I thought this guy wanted to hit me. He was looking at me like I was his wifes sancho all because I questioned him on how my cracked (small) screen has anything to do with my phone not charging.
I’m almost done using the restroom so do yourself a favor and go to the Sprint location on east H st. 100% better customer service.

Absolutely awful experience. If they tell you your bill will be lowered by adding devices or lines, it is a complete lie. Terrible customer service from the management down. I have been reading some of these reviews and they couldn’t be more accurate. The people that are being described are legitimately awful. I am by no means a Unilocaler but after being over charged and over promised for the past six months I can’t help but write.

Worst Store ever worst customer service employee Suzzete the bad and liar but the manager Is evil I don’t know how the store still runs I called sprint they were great love them but this particular store is sucks!!! Too bad I’m unable to give them –1 never come back again and probably change my telephone company thanks to this store.

Told me to leave my phone for two hours for a simple sim card swap that usually takes less than five minutes, something a monkey can do. They rather take care of them selves by running apple diagnostics than to take care of their customers. No wonder why Sprint is giving away everything and cutting bills in half; they don’t know how to keep their customers happy. Totally disappointing. AT&T might be a bit more expensive, but you definitely pay for what you get!

Absolutely the WORST experience EVER! I went to sprint to get out of my contract with Verizon. Michael Sanchez was the tech that helped me out, he said he was going to give me a «FREE» tablet, BUT he forgot to mention that with the tablet comes a $ 15 a month data charge and on top of paying for the iPhone 6 for 2 years at $ 20 month and the $ 50 a month data charge, my NEW bill with sprint was going to be about $ 100 with tax, I found this out AFTER I received my first bill, Michael CLEARLY stated that my new price monthly would only be $ 75 with taxes (I made it VERY clear in the beginning that I wanted to leave Verizon because I was paying $ 90 a month, so he gives me a service that exceeds that price?!?) At the time of the transaction he started opening cases and screen protectors and even put a case on the tablet without even asking if I wanted it, I didn’t want the tablet to begin with why the heck would I want a stupid case! Since he didn’t ask me I assumed it was free, until I looked at my bill when I got home. Oh and he never gave me the packages for any of the cases, screen protectors so when I went to return them they fought me about not having the packages. This f@@l will try and sell you anything, WITHOUT you even knowing it. The very next day after getting the new iPhone 6 the battery kept dying on me in hours literally, not sprints fault probably just a bad product, but when I went to return it, the tech that replaced the screen protector on the replacement phone left one corner that would not lay flat completely, when I asked about it he said to give it a few hours to «smooth» out, yeah right its still not smoothed out and its been over a month.
I do have a good review for Christopher L… when I returned the tablet after I discovered the charge almost a week later, he informed me that I would have to pay a $ 75. re-​stocking fee, I refused and said I wanted to talk to a manager and he was really understanding and said he would talk to the manager and see if they can waive the $ 75 fee, which they did. And he sold me a life-​proof case by price matching with Amazon and saved me $ 15.
Overall I am happy with Sprint as a service but would recommend that if you go to this store, don’t talk to Michael Sanchez, he is all about making a sale and is the LEAST HONEST salesman I have ever met.

I want the last two hours of my life back! Absolute worst customer service experience they took my phone from me for two hours just to tell me that my battery was leaking acid because my screen was an aftermarket screen. As always Sprint will give me the runaround just so that they can get out of covering anything my phone has issues with what’s the point of paying for insurance?!
Do yourself a favor and never come to this or any Sprint store Sprint is the worst!

Overall this store has been a good experience, but these last two visits have not!
About two weeks ago i went in to upgrade one of my phones in my account. I was helped by a lady named Blanca. During the whole process she was more interested in selling the extras and the deals they had going,” do u want a speaker at 75% off, do you want an ipad air for $ 50, do you have home phone service.” I was like no I just want the upgrade! (by the way I do have the home phone service, and it was stupid for her to ask because she had opened up my account already) To make it short I had been there for almost an hour to get an upgrade, due to being asked for all the promos they had going on.
Now, it was my phone due to get an upgrade. I researched and saw that online it was free, when at the store it was at $ 150. So I decided to do the online deal, and it also had the option of picking it up in the store. Great! On the morning of ⁸⁄₂₅ I did the process, reservation, and pick up for the phone. My appointment was at 7:15pm. I go in at 7 and i get helped out 20 minutes later. Guess who??? Blanca again! I told her that i had an online reservation! She looked for it, and said to me maybe they might be out of stock on my phone!!! I was all like OK? And then she goes and offers me an Ipad air for $ 50, and im like are you serious I just want the phone I reserved. She goes off to the back and says no theres no more phone. And im all like wtf in my mind. I tell her that it was reserved and said the store had it in stock. And goes of to tell me that the last one that was sold was at 3pm. Im all like so do you guys even reserve it when it says online you did and it was going to be waiting for me? She said nothing not even apologize for the inconvenience. I asked when will they have it? She idk when the shipments will come. I asked can you check who has it? She checked but her computer froze. I told her nevermind i asked her to check something regarding my bill, and told me I had to call customer service. I was pissed off at that moment! I did call customer service which did apologize but really didnt do anything for me. Long story short I did the process online and have it shipped to my house. I wish i would have received a call to tell me they didnt have it so i wouldnt have wasted my time!!!

I went today to pick up a new phone. I pre ordered it online. I also made an appointment online cross referenced with the new phone pickup. Well here comes the olde switch and bait. Oh your plan needs an upgrade to the framily plan so you can qualify for your phone… well i pre paid for the phone online. wheres the confirmation code… well its cross referenced with the appt… oh we cant look that up… back to the house i go call up sprint corporate. get the new paid for phone code printed out. Ask corprate about the old plan. Its still good you dont need an upgrade… back to the store… heres your phone… oh you need to pay for it, swipe your card… dude its paid for, they took the money out of my acct
you still have to swipe… look at the darn printout again, buddy… oh yeah its paid for… duh. oh im going to change your plan to a better one… no your not. Leave it alone… i take the phone and leave… never again with that store full of scammers… stay away.

DO YOURSELF A FAVOR AND DON’T GO TO THIS STORE! The people here made services a hassle. I was excited to start up with them, but then once I started having problems… they were NO USE AND NOT HELPFUL. Complaint goes to, OBED and SALVADORE.
Here is my story.
I got my Iphone in late April, I broke it about a month ago and I was so bummed because I «didn’t have insurance» so I go into the store to see what I can do, right away before I can even explain my problem they hand me a card and tell me to call customer service. So I call customer service and I speak to a really nice lady who tried her best to help me over the phone, and she lets me know I HAVE INSURANCE that I’ve been paying for that I HAD NO IDEA ABOUT especially since I told the girl who signed me up I didn’t want any.(her mistake of giving it to me was the only good outcome) She told me I qualify to have my phone fixed in the store because that’s what I pay for. So the next day I go back in and spoke to a guy by the name of OBED (I spoke to him just to pay my bill before and he was always so rude, when all I was doing was paying a bill) Anyway ignoring that, I was super excited to tell him I have insurance and as I attempted to explain my problem, but he cuts me off and says «you have to call customer service and Asruion, we can’t help you here» stunned by his response I asked why not and he stated «because we don’t fix cracked phones in store, you have to have Asruion send you a new one.» ignoring how rude his attitude was I reply that’s fine, so that’s what I did. I received my «new phone» rather quick (the next day). A couple of days later I attempted to use my camera, turns out I had another problem… the cameras on my phone didn’t work. I call Asurion and Sprint customer service (whom both are very helpful) and they both explained to me that since it’s a technical issue to I need to go into store. I go in and to my luck I get OBED again, right when he sees me he starts gasping and rolling eyes! (How charming. NOT). Once again I ATTEMPTED to explain my problem and he tells me they can’t do anything, I informed him what the Sprint and Asurion customer reps told me, he said in these words «that’s bogus» I ask if he wanted to just look at it so see what the camera is doing, and he said no he doesn’t need to see it… I still took out my phone and tried showing him but he still didn’t even budge or look at the phone placed in front of him, he just kept telling me he doesn’t need to see it that they can’t do anything for me. Really bummed I walk out of the store and called customer service, I explained what happened and even the Sprint customer rep was in disbelief and, not me but the companys own Sprint customer rep wanted to file claim complaint and an investigation against this store. I told her not to because I don’t want to get anyone in trouble… ha NOW I wish I would have! I gave it 1 more shot to go in the store and asked to speak to the manager SALVADORE, I expressed my concerns to him, he seemed really nice and I thought he could help. He even told me there are a bunch of customers complaining about OBED and how rude he was and that he doesn’t think OBED is right for the store, and that he even might have to take certain actions because of all the complaints, anyway he kept my phone that day, told me to come in the next day, I did and was greeted by SALVADORE again, but then another I store rep came to me to tell me that they couldn’t do anything regarding the phone. I have to get a new one from Asurion, and it will be there on Tuesday… So I wait. I go to get my new phone and I’m greeted by SALVADORE and OBED, in front of his manager OBEDS totally happy and nice and attempts to transfer the phone, but here we go again… they are unable to do it. So it’s sent to the back for another rep to fix it, I wait for about 45 mins, OBED and SALVADORE are no where in sight I get up to speak to the rep that I seen them give my phone to for him to tell me «oh they didn’t tell you the transfer isn’t working, theres nothing we can do, and I need to call Asurion»… I asked to talk to SALVADORE AND OBED and he stated they were unavailable… WOW. Probably hiding out in back… anyway I call another Sprint store and a nice man answered and told me to explain my problem, right away he says «go to the Apple store you as an insured Sprint customer are eligible to have them fix it or even get a new phone at no cost». (Thank you!) I go into an Apple store and what do you know… within 5 minutes I have a brand new iPhone 5. I had to deal with all that nonsense by these in store Sprint reps who didn’t know what they were doing for a month, and just a PHONE CALL to another Sprint store with help from a knowledgable rep abled me to solve my problem. This particular store on Broadway SUCKS!!! These people obviously don’t know what they are doing. I WILL be calling Customer Service and filing a complaint claim that Sprints OWN Corporate rep advised.

I came in to the store so I wouldn’t be dealing with their ‘automated phone service’ the kids working there told me I can select any phone on display to be put back on the automated service. and I still couldn’t make it past the ‘press 1, press 2′ to get to a real person. so the kid walks over and hangs it up, dials a different number than he originally gave me and walks away again.
another ‘automated service’ — when I ask him to do it for me, they all suddenly were busy. I love sprint, but fuck this particular store.

Anna the lead shift was awesome! Thank you for your support, you helped when no one else would ! Great Service and Awesome Attitude ! Thank you ANNA!

HORRIBLE service.
I just recently had to switch to sprint from Verizon and so far my experience has not been good at all. I went in 2 weeks ago to set up a new line and unfortunately they did not have the phone I wanted in stock. Humberto the sales person who helped me didn’t really seem to know what he was doing. I asked him about the $ 100 online discount for switching your line to sprint, unfortunately its only for online and he said it would take longer for the phone to come in if I did it online vs if I purchased it in the store. Well its been 2 weeks and still no phone. I’ve been calling to see if they can tell me when its going to come in and I’ve just been going in circles with them. if I would have known this would happen I would have never come to sprint.

Every time I come here I am greeted with a warm welcome. aThey ask me what I need and if someone is available I am helped right away and if not they politely ask me to wait until some one is free. In my book waiting my turn is not a problem because that is just how the world turns,
Today My husband dropped his phone and it would not turn on so I took it in for him because honestly he is a hot head and if he had to wait in line of have to pay money for something it would be a bad day for someone. I forgot what his name was but he helped me quickly and found the root of the problem, it was the battery and said a new one was needed. There was none in stock in the store so I would have to get one ordered. Unfortunatly my husband dose not have insurance on his phone so we will have to pay out of pocket (boooooooo), but other than that he was helpful, The visit was quick about 10 minutes all together and you can beat that.
Downside is that the store is small and when it is «rush hour» it can be very annoying and if you do not have a patient bone in you body I suggest you do some research and find a store that is not crowded around the time you are doing your arrands.

This store and maybe Sprint are not «upfront» about fees or phone costs.
I canceled my first puRchase because of hidden fees per phone line
.
I returned the next day, and was surprised to find that the advertised $ 19.99 was really $ 69.99 plus tax. I was then given a rebate form.
Then, I was told I had 3 days to return the phone without fees.
Whatever happened to Spring’s 30 day policy?
Sprint may care about customer service but this store does not.
BEWARE THAT EACH SPRINT STORE CAN SET ITS OWN POLICY ABOUT RETURNS AND RESTOCKING FEES.
You should ask first, and probably AVOID THIS STORE.

I came here today WITH an appointment for 11AM… I even showed up early, like at 10:42AM… and at what time did they call me? 11:19AM…
my name came out on their screen as the next customer but yet an idiot male employee skipped me and took the next customers… WHAT THE HELL!?!
I told the girl at the front who was taking names what had happened and she was nice enough to just help me out herself. (all i needed was to drop off my phone to get it repaired). They said it would be about an hour and 15 so I went back in about 1 hour and a half because I didn’t want to take the risk of waiting AGAIN. The phone was repaired, with a replacement screen. no complaints on that. Another girl who helped me out was also very nice.
It seems like its only the guys here that hate their job?
sprint has good customer service over the phone, but unfortunately in person, there’s been way to many instances at different stores that make me regret making a contract with this company.