Sky Zone Trampoline Park

Horrible customer service. I took my two kids there and the two teenagers running the jump area were constantly rude to the kids there just having fun. I won’t go back again.

We took a group of 40 plus kids to the park. When we arrived the staff made sure that our kids were checked in in a timely manner and got a chance to start jumping as quickly as possible.
The manager was very good at answering all my questions and concerns that I had, they also did a great job at accommodating our big group.
The kids had a blast, so much so that they want to go back to sky zone. I would highly recommend sky zone for parties, the management was really helpful and the staff went above an beyond to make sure that our party was happy. Thank you so much for all that you did for us at sky zone Chula Vista.

I visit skyzone regularly. I’ve come during the week, on weekends and even held events here. I threw my sons football banquet here and they were very accommodating. We had over 50 ppl and they made sure we got both party rooms at the same time. Our host was friendly and worked her butt off to make sure we were satisfied. The only thing I wish is that they had better food you can purchase.

I took my 7 year old and my 5 year old on ¹²⁄₂₈. We bought tickets on line for noon. We arrived 20 minutes early, and we were required to wait until our specific time to jump. No big deal I thought. However, towards the end if our jump time it seemed that other kids were allowed to start jumping before their scheduled time. All in all, it was a great experience. It was well controlled by the staff, it was safe, rules were explained and staff made sure kids followed them!

Took the kids to sky zone on a Sunday around 1pm, it wasn’t too busy at the time.
It seems very organized, you sign waivers on the computers by the door, then go up to the counter to pay for however long you wish to stay.
I expected this place to be bigger, but it was okay, with a main trampoline section and a couple other smaller ones (with a hoop, foam pit, and I think dodge ball)
You have to purchase/​wear a pair of their grippy socks.
It’s a lot of fun for all ages… My only observation is. When first coming in, I wish they would have gone through some of the basic rules before we went onto the trampolines. There’s a lot of employees around making sure everything’s in order, and for the first 10 – 15 Mins, they kept coming up to us for rules we were breaking. Kind of a kill joy. So, just so you know.
* only one person per trampoline square
* no cell phones on the trampoline (i was just trying to take a pic of the kids)
* toddlers only on one side (parents/​siblings can’t jump there with them)
* no leaning or sitting on the edges
Simple rules, but they should’ve spent 10 seconds at the counter going over it with us.
Staff was very helpful though… when I thought I left my phone, They started helping me look for it… I found it at the locker I used.
A fun place. An hour is probably enough!

Rules! Rules! More Rules! To the point that my older son couldn’t help play with my younger son! The staff were a bunch of teens that were on power trips! The place is small and not much to do! I had higher hopes for the place!

Me and my friends went to sky zone it was sooo much fun. The staff was really polite and gave us excellent customer service, Estevan and Adrian were super nice. It was a great experience we will definitely come back with more friends :)

I just first want to say WOW! I read the reviews on this place and was hesitant to bring my little siblings here but they had an amazing time a few days back. As soon as we walked in we were greeted, we got really cute pink socks for Breast Cancer Awareness. And then we got started. Although I felt the rules were a bit limiting, one of the staff members ensured it was for our safety and explained why these rules exist. He wasn’t mean, or too strict, he was sweet and nice! I think his name was Esteban. He was really talkative to us and made the experience super fun, high fived my little brothers and was really good with the kids. Definitely coming back ! And I recommend this place to everyone!

I prepaid and reserved a spot for my sons birthday in July and got a confirmation email for the date i requested. However when i got there they messed my reservation up and tried to double charge me plus never even sent me the refund they claimed to so i had to go back a few weeks later due to their staffs incompetence. This place completely ruined my sons birthday then they have the nerve to call and ask me to have another party their.

I had so much fun. $ 5 for the first class. Our instructor Marietta I was awesome. Try a class if you want a great workout.

Came here for a birthday party and I must say the staff here kind of suck.
My daughter is only one and they made us go to the baby/​toddler section which was totally fine. It was just my child and I in the section and I was holding her hand and one of the staff tells me I couldn’t be on the trampoline part even though I was not jumping. I guess that’s there rules BUT she’s a baby! Wtf. Also I didn’t like how the person that was in-​charge of the party, I felt she was very cold esp being in a place for kids.

I must agree with the reviews referencing bad customer service. We should have walked out when our first interaction with the «assistant Manager, Adrianna» who checked us in was bad. She had an attitude from the get go. I get it, we all have bad days, but she was blatantly rude.
They seem to change the «rules» to their benefit as the time goes on. Its ridiculous. We ended up speaking with a higher manager and he was more than willing to give us a refund, we took it and left.
I will not be returning and I will be contacting corporate reference the assistant manager.
Its really sad, kids seem to really enjoy this place, and its a good place for them to get energy out, how ever when you have employees who make it not so pleasant it makes for BAD BUSINESS.

This place is horrible! Worst customer service ever! They don´t let all kids jump at the same time at the foam pool. And I used one of their lockers which was broken by the door hinge, and I did not notice. It tore my jacket. I immediately went to talk to a manager (can´t recall his name) and asked him to replace the jacket. He took my name, number, brand of jacket and said he would call me back. They never called me back. I later called and talked to a manager on the phone called Stefan, he basically denied the fact that their locker broke my jacket and did not take responsibility for the damage. They have horrible customer service. Please do not go to this business there is a much much nicer place called Jump Around in 1675 Brandywine Avenue, Chula Vista, CA 91 911
619.210.0236. It is twice as large and the staff is twice as nice!

So this place is fun. Definitely recommend coming here. But what’s up with these people who refuse to give out water cups? I sent my kid to get a couple cups, and she came back saying that the man behind the counter said «We don’t have water cups, use the drinking fountain». As I heard her saying this, I was looking at some used water cups left on the table in front of me. I sent her back to tell him we needed the cups. I watched him as she asked for the cups, and he looked up and saw me staring over at him (Yes me, the guy who just bought a bunch of food five minutes ago, not to mention 4 two-​hour passes). Only then did he reluctantly (and magically) pull out a couple of the cups we requested.
I mean, how much are those little plastic cup worth? They can’t be expensive. At least not enough to skimp on good customer service and give paying customers a bad taste in their mouth. In this case, I would say a little plastic cup is worth about minus two stars.

You come, you sign a waiver, you pay, you decide if you wanna wear some fugly wrestling shoes to jump or pay $ 2 extra for some orange socks with grip on the bottom, and then you jump.
There’s 4 areas.
1. The general jumping zone, just a bunch of trampolines for you to roam around on.
2. Foam pit.
3. Dunk area with basketballs and hoops
4. Dodgeball area (don’t be «that guy» playing dodgeball slamming all the kids)
My party and I came here 45 minutes till it closed. There were hardly any people there and we didn’t have to wait. I can’t imagine coming here when it’s busy an full of kids and having to wait.
If you don’t Have kids and you’re a adult this is a one time place to go and just try it. 30 minutes is more than enough before you are over it. Great workout out you really use
A lot of energy and get sweaty especially trying to get yourself out of the foam pit. Prices are cheap, manager gave us a free 15 minutes since we were there so close to closing. The staff including the manager Are all people in their early twenties.
There is a «food court» which is just frozen food heated up for you with a markup. Some free arcade games and a photo booth. Park is clean, they are strict with their park rules. Follow them try not to land on a toddler and rip your pants doing toe touches like me.
Cons: the foam pit has 4 trampolines to jump into the foam. Only 2 people can go at a time and use ²⁄₄ docks. Same with the dunking station 1 person can go at a time and use ½ stations.

30 minutes for $ 10 is a steal and more than enough time to rundown my 6 & 3 year old (or maybe just run me down LOL). Also there are not enough areas to entertain the kids for more than 30 minutes.
**QUICK TIP: a few of the arcade games are free & there’s a lil photo area where you can take a picture to send yourself at no cost.

I really like this place. It’s fun! You can jump and play dodge ball. I had a hard time getting out of the foam pit… I kept sinking but other than that this place is awesome.
The prices are good and they offer a military discount… bonus! I like the unlimited water for $ 3.00, comes in real handy after a few games. The place is clean and surprisingly there isn’t a bad oder in the air with all the running around by everyone.

Had planned to do some bowling, but the lanes were all booked up, so came here instead, and glad we did! My daughter — and I – had so much fun! Super bouncy trampolines, plus trampoline basketball, dodge ball, volleyball and foam pit. My favorite was the trampoline volleyball — how totally fun! And unlike dodgeball (at least for me), you can actually PLAY for awhile before being ousted.
Was a lot less crowded after 6 on a Saturday night than it was around 5 pm. A little pricey — $ 10 for ½ hour; $ 15 for an hour. Plus $ 2 for special socks (or you can borrow their special shoes for free. But on the other hand, you could easily blow $ 10 on a cocktail or burger, and this was a lot more memorable and fun. I’m a fan!

Great for kids, not so great for adults. There are so many kids here that it really limits the amount of space that is left for adults. For most adults, unless you have a background in gymnastics, diving, or tumbling, the excitement of jumping will only last for about 15 minutes. After that, you just start to feel kind of sick and get sea legs. Plus, you just start worrying about getting hurt once you get high enough in the air. It is really easy to get hurt here if you aren’t accustomed to getting really airborne on a trampoline. The landing space is not that big and if you veer off even a little, you’ll land on off of the trampoline and get to enjoy the full impact of landing on the hard surface.
It did seem like some adults were having fun here, but this is definitely more for kids. If you go, just be careful and stay within your abilities.

Great location for Sky Zone — a little out of my area, but a nice large area for a trampoline park. I’ve been here on 2 ½ occasions. My sister and I love taking new workout classes. We attempted to go on a Saturday Morning (9AM) class — the doors were locked and we were confused because that is what the website said. A girl comes out, says that the class has been cancelled (Put out a sign, tell someone!) and she compensated us with free passes to come back (no more complaints) with no expiration date and apologized for the inconvenience.
We came back a 2^nd time to use our free passes, we signed ourselves up on the computer. Apparently your first time @ Sky Zone is $ 5, and every time after that was $ 10 — so we saved our passes and paid the first time fee. Great workout class! It’s not just cardio, it’s toning, it’s lifting — it’s an awesome fully body workout! Months later, we found time to take the class again and same great teacher, same great experience. Skyrobics is an hour long, I was sore the following day.
I’m not sure how smart the workers are here. Since we were previous guests, they should have your name in the system. My sister pronounced and spelled out her last name for search, and the worker kept saying A as one of the vowels, but I physically saw him type E instead twice — and said «you’re not in here».oh geez. Eventually it worked out, but just an odd minor glitch, lol.
I’ve also seen this location on the Real Housewives of Orange County (huge fan!) and one of the wives and her husband own this location. So cool!