Pediatrics In Paradise

The doctor did reach out before and I respect that. I know this is a late response. Sorry

So I have been bringing my 2 children to this clinic for about 3 years. We see Dr. Fresno and have referred her to about 4 other moms. She’d always been friendly, polite and respectful about parents decisions.
I believe my son developed a tic disorder after one shot of MMR, so even though my children are almost fully vaccinated, I asked her to file a school form called PBE, Personal Beliefs Exemption. It states that it’s a parents personal belief that children wouldn’t have to be forced into any mandate vaccination until their next school change. I’m PRO vaccines btw. So, her job was to state her opinion and then sign my form. She refused to sign. She said it was Against her beliefs. I had to explain that it was MY belief and right as a parent since my child qualified for being grandfathered into this law. She then asked me «is there a reason why you are bringing this child here?» Making me feel
EXTREMELY uncomfortable so I proceeded to tell her it was his yearly check up appointment. She ended up signing my form adding that the world would be a horrible places if people (entailing me) did not vaccinate, even though my children ARE vaccinated. All this conversation was done in front of my children. I am never coming to this place again.

In n out all the time no long waits. Friendly staff, overall good experience all the time. Baby is already 1 and i have no bad experiences.

Dr. Jamie Bimstein is amazing doctor. He is the kind of doctor that flights for your baby the way a parent would. I know this from experience! When my son was 13 months old he got so sick he had a fever for 18 days. I would take him every day to see Dr. Jamie he would check him from head to toe. he never gave up running at least three blood panel test on my son. he finally found out my son had Mononucleosis, also called «mono. when I had my twin Preemies if I had any questions I would text him, he would get back right away. He never made me feel like a crazy Mom that worries about everything, when we both I was LOL! HE IS AMAMZING!!! if you are looking for the doctor that takes his time to answer your questions making you feel like he has no other kids but yours to worry about. then he is the doctor for you. he has become a part of our family. my son now almost 3 years old says he wants to be a doctor like Dr.Jamie. we love him and so will you!!!

If you are looking for a place where they build a rapport with your child, and at least pretend like they recognize him/​her this is not the place. Instead, at every visit (there have only been 4, but still), they have referred to my son as a «she» and squint and do a double take at his name. Hey doc, you’ve seen my kid 3−4x already, can you at least act like you recognize him? It is truly a reflection as to how little they pay attention to my child and his chart.
As one other reviewer noted, they rush way too much here. You might get 3 – 4 min of face time with the doctors and they certainly will not take the time to explain any illnesses or ailment your child may be experiencing. You certainly will leave with unanswered questions and feeling like your child was just barely glanced at. One thing that I was missing that I received for my older child at another office, is a comment from the doc as to what height/​weight percentile my child was in. When I asked the assistant about it she fumbled all around and was unable to give me this info. Today when I asked if the immunization a might cause a fever for my already sick child, she told me she would get the dosage info for Tylenol from the doctor but then never came back with that information.
There really is a disconnect between the doctors and patients. It is clear this is a patient mill and nothing more. After my son’s appointment today I decided enough was enough. We have already moved to another office.
Bottom line: If you want a doctor with good bedside manner for your little one, this isn’t the place.

I’ve had a great experience here. The staff remembers my son’s name. & we’re seen within 10 minutes. Dr. Jaime is wonderful. He is pro breastfeeding & really pushed it on me which I didn’t mind. My son is now 10 months & healthy. Only pediatrician I like for my son.

horrible customer service!
dr needs new receptionist. never bringing my daughter here again.

I would rate this business with zero stars, if I could. Their front desk staff are absolutely rude and have no intent to help patients. I brought my son to this clinic because it is convenient to where we live.
Upon my arrival, I was asked to fill out an in-​take form. I gave them all my insurance information and they made a copy of my insurance card. My son was being seen for a routine physical check-​up which is considered «preventative care». Under my insurance policy, preventative care is covered 100%.
Almost a year later, the office sends me a bill stating that my insurance did not cover the service provided. I called my insurance company to verify the claim and was advised by the insurance representative that the service, was in fact, covered at 100%! They sent their billing information to the wrong address which is why the insurance declined it.
I called the doctor’s office, spoke to their front desk clerk, advised her of why the claim was denied and gave her a step by step instruction of how and where to file the claim. This representative was beyond rude! She stated that it is not her job to do the billing and gave me the phone number to contact their medical biller. Thinking this was a direct line to the medical biller, I called the number. She gave me a general directory number to the medical billers company, without providing me with a contact name or any extension numbers! So I called the doctor’s office back and told the same front desk clerk that I need the extension number of THEIR medical biller. She was upset that I had to call back to ask for this information. I told her that this should be her job in the first place. She should be contacting the medical biller to notify of the proper address of where to send the bill.
My insurance company had advised me that if they delay any longer, the claim would be denied as it will be over a year since the service was provided and I would have to pay out of pocket. The insurance claim representative further cautioned me that this medical practice may have been intentionally delaying the process so that they would get more money if I pay out of pocket compared to my insurance paying them.
Needless to say, I am never going back to this medical office, even if the actual doctor’s service was excellent. It’s a shame that the doctor will lose business because of the poor quality service her staff is providing.

Not happy with the service I received with my 2 daughters the last 3 visits with the NP Chen aka «Dr. Chen «first of… He should never be addressed as a doctor by the staff. This is misleading. all 3 visits I’m told by staff you will be seeing Dr. Chen or your appt is with Dr. Chen. same thing goes with NP Jaime. Secondly, NP Chen is does not know what he is doing. He rushes through visits and when you ask questions he is unsure. Today’s visits definitely makes me question his ability to treat and diagnose patients. Plus the wait for today visit was horrible. No longer going to to be a patient at this office.

Ive taken my 5 year old here for the past 1 ½ years, Dr. Fresno is excellent. The male physicians assistant is great too. Never have had to wait long when I have had appointments. I also had the occasion once to take my son there unexpectedly because of a ear infection, even though I didnt have an appointment and I got there 30 min after they opened I was seen within a half an hour. As far as the bad reviews, I have no expirenced any of those kind of problems menitoned.

worst clinic I have ever been in! receptionist will put you to back of line if you are not Spanish, Nurse Practitioner (aka ‘Doctor’) is a joke and everything they do is rushed and shows they do not give a damn about your kid’s wellbeing. Don’t bother showing up on time because you will have to wait an hour just to be seen, anyway– no apologies, no explanation, nothing!
I hate this place and regret ever going here!!! My kids’ health are worth much more than this dump. Only place that cannot ever verify my son’s insurance eligibility, although other medical clinics I have gone to have no problem. Cannot fathom how this place is still in business.
gave one star because there is no option for less stars. if ratings were piles of crap, they get a dozen!’

The office is fantastic and my daughter loved the waiting area.
The girl at the counter was very polite and we felt welcomed.
We saw Dr. Fresno and I cannot say enough about her. She took the time to actually talk with me about my daughter and my family! That is something my old pediatrician never did.
To top it off I we walked out of the door and across the parking lot and right into Vons where I shopped for dinner without missing a beat!
This was our first visit but I am so glad I chose to bring my daughter to her and to Pediatrics In Paradise.

This place is located near the IN&OUT in Eastlake, it is a fairly new facility. It is very very clean and nicely decorated. The staff is meh o. k, not too nice and not too rude; Neutral. They are a bit inexperienced and understaffed at times, or overly scheduled. The Dr. seems to never be there, and the times where we had appointments scheduled we waited over 20 minutes. I think they would schedule us right around Dr. Valencia’s lunch time and she would be a little late (I saw her arrive in her car in a hurry through the back a few times) Dr. Valencia was nice, but not a very good active listener, I always felt like I had to ask her questions ASAP because she would always seem like she was in a hurry. I hate feeling like my concerns aren’t being heard, or questions not being answered, especially when it comes to my child. This place is in a very promising location and they have so much potential, I just wish they were a bit more about children and not about who knows what.
****EDIT****
I have been back a couple of times since my sons regular doctor was not able to see him when he’s gotten sick and I have to say Dr. Fresno is amazing. She takes the time to answer all your questions and really makes you feel like she cares about her patient. I have had an issue in the past with them itemizing my bill to submit to my flex spending account and a few miscommunications on the receptionists end have taken place but Dr. Fresno personally emailed me to apologize and send me what I needed. Overall their service has improved because of Dr. Fresno, i’m still iffy about the rest of the staff to be honest. I will be back because of Dr.Fresno.