Pack and Bianes Vision Care Optometry

I had worked with Dr. Pack for over 10 years for my vision needs. Such a helpful, professional and down to earth man! He is the best.
This year I was worked with Dr. Bianes— and what do you know? I know where they each get their skills and caring– they both enjoy their patients, their work and they like making things better for us.
Add Monique and the rest of the staff and as I told them recently, «It feels as if I am being helped by family!»
Honestly, I have had only awesome eye care experiences in 15 years at Pack and Bianis Eye Care!

Vicky and the staff at Pack and Bianes do a great job of taking care of their patients. Appreciate the time given by the doctors who do a very thorough eye examination.

I was able to secure a same day appointment at the Terra Nova office. I met with Dr. Trajano, who was professional and answered all of my questions. After the exam, the staff was thorough in explaining the options my insurance offered. I was very pleased with the professional and personable service.

Everything about this place is amazing. From the staff to large selection of glasses. Dr. Perez is sooo good with kids, she’s patient and very friendly. Vicky was also really good with helping us pick out good frames for my 8 year old. Monique is also very friendly and welcoming. I just love everything about this office. I won’t ever go back to the overpriced Lens Crafters. Thanks again Ladies you are all AMAZING!!!

Saw Dr Perez today and she was wonderful! The whole staff was so friendly and helpful. I didn’t feel rushed at all when looking at the eye glasses selection. I would recommend this office to anyone.

I love this place! The doctors always make you feel so welcome. They let you know what they’re doing and why they’re doing it. When it comes to actually picking out glasses they will sit there with you and let you take your time figuring out which frames fit your face the best.

Dr. Bianes saw me for my eye appointment. I told her what had been bothering me and for the first time a doctor said they could help me.
When I first got there I was immediately greeted by such a friendly staff. She informed me of the two options for eye testing and the and pricing.
Dr. Bianes really did a thorough examination and testing and I could tell she genuinely cared. She was excellent and I’d highly recommended her to anybody.
They had an excellent selection of glasses to choose from and the staff made me comfortable with choosing my first pair of glasses.
Thank you so much Dr. Bianes and staff!

Recently I took my son for a routine eye exam at the E. H Street location for Pack & Bianes. The short story is despite having a 10 a.m. appt we waited 2 hours to be seen by the doctor. The staff was awesome in the interim, but really… 2 hours.

I have been coming here for my eye care needs for 13 years, Dr. Pack is awesome!
& They have the most friendly staff, Monique is my absolute favorite! She is always so helpful and very nice.
I really enjoy coming here, my visits are always pleasant, they really know how to take care of you here!

Brought my 8 year old here for new glasses and check up. They treated her so well. Everyone was very nice. Her glasses were such good quality not like the ones she had from Walmart and they were done in less than the expected time. I will be coming here from now on.

I am so glad I chose this Optometrist!!!
I had several Doctor choices with my insurance. What motivated me to choose Dr. Pack, was their website layout and the fact that their receptionist was super friendly. Mary was a pleasure to speak with, and she handled all the details before my appointment.
When I arrived, I was surprised in the size of the location because the website portrays much larger. I found out later, the Village Walk Medical Arts Center location is much larger. Regardless. Dr. Pack was professional and the exam room was clean. He took his time examining my eyes, and I felt he did a thorough exam.
Next, I met with Jim who assisted with selecting a frame to fit my look. He was patient, and answered my questions. I chose a fabulous pair!
Looking forward to receive them shortly.
The parking is easy here because the office is part of a shopping center. You won’t have to search for a parking spot.
Overall, I give Pack and Bianes Vision Care Optometry 5 stars for exceptional customer service, and a good eye Dr.
Thank you.

I have been going to Dr. Pack at the Terra Nova office for 9 years and have always found the exam to be amazingly thorough, and the entire staff exceptionally friendly and knowledgeable. I cannot recommend this office more highly — it truly is a state of the art exam!

Best optimotrist I’ve ever been to!
I went here today after my husband informed me he couldn’t watch our 5 month old daughter due to work piling up. She’s cholicy and cries all the time so I was dreading the experience. I was pleasantly surprised that it all went very well! The staff was so nice, they let me hold her through the whole thing and tried to entertain her. I was in an out within an hour. They even gave her a cute bib! They had a great deal for military families too. I would definitely go back!

My new favorite optometrist!
Dr. Perez is awesome! She is thorough, friendly and professional. As we were going through the exams, she explained what the procedure was for. She also wiped down the equipment before using it and washed her hands before continuing with an exam that required her to pull up my eye lid.
Front desk assistants were also very friendly and helpful. When going over my insurance coverage the gentleman was very patient and answered all my questions.
Great prices as well. I had my heart set on some frames I saw at a different location which I chose not to go to since the optometrist had bad reviews. Luckily, I found the same frames here $ 35 cheaper! :)
FYI: Location is a bit hidden. It’s in between Subway and Cold Stone.
I will definitely be going back!

Having recently moved to Chula Vista, I came upon Pack and Bianes while researching local optometrists that were compatible with my eye insurance. After reading the good reviews on Unilocal,I decided to give them a try.
I met with Dr. Perez on my visit for an eye exam, glasses and contacts prescription in September, and she was simply awesome. In fact, I would say that she was the nicest, most thorough, and upbeat optometrist I have ever been to. She answered all of my questions in a concise and genuine manner. Afterward, I proceeded to order a new pair of glasses. It had been seven years since the last time I had purchased frames, so I was excited to select a new pair. The gal that helped me was nice and helped me look at multiple pairs before settling on a great pair of Diane von Furstenberg frames. I ordered my glasses with anti-​reflection and Transition lenses. Unfortunately, I found out when it came time to put up my copay that they didn’t accept AmEx, which was my preferred method of payment. I should have asked when I called, but it was a bit of a bummer since I had to reshuffle my finances for the month. Two weeks later, my new glasses came in. I went in to pick them up and Monique, who was very friendly, adjusted them for me before I left.
Since then, I have been in a few times for adjustments and other issues that arose with the glasses. Ultimately, I had to have them sent back a couple times so that the glasses met my excpectations. These were not issues at all with this location, but rather with the lab that was making them. In fact, I cannot thank Monique enough for helping me get things situated. She was nothing short of wonderful. I also dealt with Jim and Ana, who were also very friendly and helpful.
All in all, this is a fantastic place to go to for your eye exam and eyewear. I highly recommend Pack and Bianes and will certainly go there for my future eye care needs.

Extremely informative and through. I previously had glasses prescribed by two different doctors and after doctor Park’s examination, I ended up not needing glasses I have ²⁰⁄₂₀ vision. I appreciated the honesty and not being scammed into buying something I did not need.

Dr Perez is awesome! My appt was scheduled for 2pm on Friday. Arrived 5 minutes early and was given a form to fill out to update my personal info. I was seen 10 minutes after arrival. Dr Perez was very informative, friendly and professional. Her staff was also friendly and professional. Since I have good vision insurance, I decided to get new glasses in addition to getting a new set of contact lenses. Frank was very helpful in suggesting which frames to get and which frames worked for me. After choosing my frame, he did some measurements to ensure a custom fit. He then explained to me that the glasses will arrive in 2 weeks while my contact lenses will arrive in one week and will be delivered to my home. What I liked about the whole experience was that everything was explained to me … from the instruments used to check my eyes to how long it would take to get my prescriptions. I also got my eyes dilated. Dr Perez gave me a complimentary, disposable eye shade so that I wouldn’t be blinded when I walked outside to drive home. Since I couldn’t see very well after my eyes were dilated, the eye shade was a tremendous help in driving home on a sunny day. Friendly and professional service. That is what you will receive from this team. I walked away with a pleasant experience. Lastly, easy parking since the business is located inside Terra Nova Plaza mall.

Dr. Perez was so amazing. I thought she was in her late 20s, but she was hitting her early 40s. She has so much energy, informative, I felt like I was treated like a valuable client, friendly, and so passionate about her job.
Her assistants were helpful as well, picking our my glasses, taking care of business, quick, efficient, and caring.
They have a great selection of glasses and office was well-​organized. No complaints really. I enjoyed the intimate envrionment. I wish my doctors were like this!

Just started going here since they take my insurance. The MDs are great, treated us well, no issues.
I did have problems with my glasses. It took like 10 business days to get them first of all and I didn’t have a crazy prescription or anything but yeah took forever. I got the lenses that darken in the sun, well… when I got them only one lens darkened. So I took them back then they told me it would take like another 10 business days. Unacceptable. Eventually I got my glasses and the lenses worked properly, Thank God! If I had to send them back again I would have asked for a freaking refund.
Other than the glasses failure everything else was great. They’re easy to find and the selection is pretty good. Parking is no problem.

Dr. Pack was my optometrist from ages 12 – 21! I was a super duper happy customer for 9 whole years! Well, technically my parents were the customers since I was under their insurance and they paid for everything. Every year, I was always soooooooo excited to go here to get my eye exam… the staff was friendly… I enjoyed the exam very much… and trying on a hundred different frames. The office is very clean and in a nice neighborhood. The office was always poppin’… they have a ton of patients. Their selection of trendy eyewear is on point. I miss Dr. Pack… but my insurance now, as an adult, does not have them as a provider and their office is far from where I live now.