Massage Eden

It was the wife’s birthday so I dropped her off to get a 90 minute massage, I came back to pick her up and to pay for massage. Unfortunately her masseuse, Tina, was insistent on a $ 10 tip, I had original given $ 6 tip, but she insisted on $ 10. I took my money back, paid for massage, and gave $ 6 dollars to wife. Tina kept insisting on $ 10 tip, I was ready to walk out, but wife caved in and gave her $ 10. I told the man behind counter that Tina should not be insisting on a tip, and that I would write a review based on experience.
The wife stated that massage was good, but that insistence on a $ 10 tip was ridiculous. Since when is a set tip mandatory!
I have half a mind to report them to BBB for false advertising on prices. If they are insisting on a mandatory $ 10 tip then prices should reflect the same. Based on past reviews this is a problem with this businesss.
Review for location at: 557 Telegraph Canyon Rd, Chula Vista, CA 91 910

Literally Just walked out of this place, as I write this review in my car. This place was highly recommended by friends and decided to give them a try. I walked in and was greeted by a nice lady, I told her I wanted a foot massage but later changed my mind to a full body massage.
My Masseuse was Sean who did a great job. throughout the massaged he asked if everything was ok which was good. No complain.
when it was time to pay the lady asked how much I wanted to pay. Being that I originally came for a foot massage which was $ 25 and a full body $ 40. I only had $ 40 in cash with me. I told her to charge the difference to my card since I didn’t have enough cash and was asked how much tip. I told her $ 5 and the lady laughed and insisted I give $ 10. she explained that they’re Masseuses works hard and should be tipped $ 10.
prior to going to this place I read reviews on Unilocal and recent reviews complained how they insist on tips and that they don’t pressure their customer as JUN tells customer when she replies to their reviews.
OVERALL: my experience was great until the end. Please don’t reply saying you are sorry if your employees made me feel a bit uncomfortable due to the tipping and any frustration to up-​sell.

So I had heard great things from a friend about this place, so I gifted my husband a 1 hr massage but in all honesty I am so disappointed with the whole thing. I drove my husband there and decided to wait to run some errands while he went in. After him going in I waited about 15 min and I went in to ask if he was already started, so that I would know in how long to go back. Well the man at the register did not understand one thing I said, so I assumed since my husband was not sitting there in their lobby that he had gone in. So after 1 hr and 20 min. I went back and I asked if he was already out since it had been over an hr, 3 ladies came out and once again they did not understand English after trying to explain to them that my husband was in there and I wanted to know if he was almost out, one of the ladies finally somewhat understood went back to look for him and came out to let me know that he had 10 more minutes. I left confused and thought to myself hmm I would think its been more than 1 hr that’s strange. Well I went to the car & decided to check the reviews which I should of done before purchasing the voucher. One review mentioned how they got charged more when they had only paid 1 hr. So I went back in at which point it had already been at least 1 hr 45. My husband was at the register arguing with them about the amount they wanted and how he did not ask for more than 1 hr. I got upset and explained to them that the language barrier made it difficult to understand and that I had only purchased a 1 hr massage for him as a gift, One lady said well your husband said yes to 90 min. He told her «I have no idea as to what you were telling me in there, its hard to understand you let alone hear you in the set up you have going on, and I had no clue as to how long it had been». He said «I told you 1 hr when you started». Then she went as to mention that he had given her $ 7 and not $ 10 as a tip. I said show me in here where it says that a $ 10 tip is mandatory or what was supposed to be a $ 40 massage tip. So long story short they called their boss handed me the phone and she was very unprofessional tried to get crazy on the phone, and I said none of you speak English so if you all understood what we are saying it’d be different but none of you do and you think you can get away with this you are not. I am not paying more than what we asked for and I am not tipping more for crappy service. They said ok it’s fine you are ok to leave. My husband mentioned the massage was mediocre and that the set up makes it hard to breathe or hear anything while laying down. So I DO NOT RECOMMEND THIS PLACE, CRAPPY SERVICE and mediocre massages and they try and use their language barrier to screw people and get more money.

Horrible. They are very rude, won’t stop trying to up-​sell and then INSISTED on a $ 10 tip after a horrible massage. You guys need to be shut down. Have fun with the health inspection this week.

Lol to everyone who has given a 1 star review for being a cheap butt (you know what other word I’m trying to say)!!! First of all, you get what you pay for, so why are you all complaining over a $ 10 tip?! Came here for the first time after having Manna Korean BBQ I just wanted a foot massage, I walked in with my sister and they lady at the counter greeted us very friendly, yes there is a language barrier but she actually understands what you are asking for and what you want! I told her I want the foot reflexology but only my feet, usually it comes with a cloth on body and head massage also, she asked me «feet only?» I said yes please! Onto the room I went and my masseuse was Jackie (a guy) and I highly recommend asking for him if you like pressure. Usually when I go for a foot massage at places like this I always have to ask for more pressure, but today and this guy put great pressure on my feet from the start! I work 15 hour days at times on my feet all day and getting a foot massage is always needed after those shifts. Jackie was great the massage was so good I actually started to doze off for a few minutes, after the hour he started massaging my feet and legs with hot stones and then wiped off the lotion with a hot towel then dry towel. All of that for only $ 35?! ($ 25 plus $ 10 tip) great foot massage I will have to come back and see how the body massages are. My sister had Andy and she said just as great things of you like hard pressure I would recommend you asking for one of those 2 guys.

NOT RECOMMENDED!!!
All these cheap joints are the same… decent massages at a very reasonable price. No one is properly trained to be a «masseuse» nor are they certified reflexologists. They pretty much give you a decent massage while chatting with their coworkers in library voices. The rates are cheap, can’t expect a spa type atmosphere! But I go back time and time again because all I need sometimes is a decent massage for a couple bucks.
What I do not appreciate is the automatic assumption of the cashier that a tip is owed to the «masseuse.» Yesterday after having my 1 hour foot massage, the cashier asked how it was and I said it was good! She then said «$ 25.» I gave her a $ 100 bill. She took the bill and asked, «how much for tip?» Put me on the spot in front of the «masseuse» as they both waited for me to give an amount…
Like I said, all these cheap joints are the same and the people that run them are the same across the board as well. Maybe it’s a difference in culture but here in the U.S., you do not do that to paying customers. But then again, I’m not surprised.
*Management, please train your staff on professionalism. Your rates are cheap but that doesn’t mean your staff has to beg for money.
UPDATE 2÷20÷16. Today’s «masseuse» was a male for my 60 minute foot massage. It was lame. Best word to describe it. Too much to go into but one thing that stood out was the «hot» rocks he used. They were cold. So he was basically rubbing a cold rock on my semi-​dry skin. Why he didn’t spread lotion around first is beyond me. Once again, paying was uncomfortable. The same female cashier, as mentioned above, doesn’t think I can understand when she asked the «masseuse» if I tipped him yet as she was running my credit card because I told her I have cash for tip.
The «masseuse» stood besides me waiting for his tip. It’s like imagine a waiter giving you the check for the meal and hovering over your shoulder as you fill out the receipt. I handed him cash that was folded up. I saw him in my peripheral vision as I walked out opening up the folded cash like a starved homeless that was just handed a bag of food. I’ve about had it with all Massage Eden locations.
***Jun J. from Massage Eden, don’t bother leaving your BS «sorry/we’ll do better next time/​supposed to feel relaxed» response to my review as you have been doing to many other 1 star reviews. Your BS replies date back as far as 2011 but yet, ALL the issues have not been corrected. Looking forward to the BBB shutting down this chain for good. That’s if President Trump doesn’t get to you and your staff first!

I don’t know how many times I’ve been to this place and tipping is always been an issue. The last time I went was on Nov 30 with my husband. We both got a body massage and my husband got Julie and I ended up with this girl who disappeared plenty of times during our 1hr massage. The massage wasn’t so great so we tipped $ 15 for both of them. They questioned my husband and asked for $ 5 more.
I don’t think we should be obligated to tip $ 10/​person everytime. It is so disappointing everytime and they haven’t done anything to fix this issue.

This place was great the massage was so relaxing. After tip and all its a bit expensive but I tipped extra because of service. Totally worth it!

Definitely was not what I expected… I made an appointment for a 1 hour foot massage. I expected that I would be sitting in a chair and my feet would be massaged. Nope! I was led to a dark room with three massage tables. I was told to sit down. Next a man appeared with a bucket of hot water. He instructed me to put my feet in the bucket and then lay down. My foot massage started with a head massage, then shoulders, followed by arms. Next he moved down to my feet and legs. After he finished massaging my feet and legs-​with both hands and hot stones, I was told to roll over onto my stomach. The therapist then gave me a neck/​shoulder and back massage. This isn’t a massage for someone who likes to be touched gingerly. I definitely heard my back crack multiple times, during the massage. All in all, this was the Best $ 24.99 I’ve spent in awhile. Needless to say, I’ll be back!!!

My husband and I come here at least twice a month for couple massages. We started coming here because of the affordable prices but we continued to come because of how great we feel afterwards! I’ve gotten A LOT of massages in my lifetime because I carry a lot of stress on my shoulders. Now that I found a great affordable place … I come consistently and it keeps the tension in my shoulders down. Oh yeah also love how flexible they are with walk ins and how late they are open. Perfect for our busy lifestyles! Thank you Massage Eden :)

I don’t like why these ppl beg for a $ 10 tip. Why not charge $ 50 for the 60 min body massage upfront rather than playing it cool saying it’s Only 39.95! ($ 40) we could’ve gone to other places we know that’s good but since most of them are far we settled for this (close by) and only to find out there are hidden charge towards the end. 10% for 40 is only 4! And that’s what we opt to give but these ppl or one particular lady insisted us to read something that says we need to give addtl $ 10!!! The whole experience was disappointing. Too shady! Totally not coming back! Misleading!

Came today to get a massage. For the second time (birthday massage!) and with my boy, got the couples massage as usual. We got different masseuses this time but forgot to get their names. Massage was great! Love the facial, hot stone and hot towel on top of the body massage. Don’t mind giving the massuse a $ 10 dollar tip, they’re good. This is my fave massage place. I will be coming back. Two things I gotta ask management though, keep the noise level down and refrain from asking if we want to extend our time in the middle of the massage session. I know they’re trying to make money but «I’m trying to relax». I’ll extend next time ;)

Did the $ 49.99 special 75 mins body/​foot massage — staff had no idea what the 10% Unilocal discount was but after 5 mins of phone calls to the boss they figured it out and honored it. I would have given 4 stars but they seriously skimped on my foot massage (I am recovering from a broken ankle) but for the price I can go back for just a foot massage. The facility itself is low end but clean. Really liked the fact that I walked in with no appointment in a Thursday night.

One hour massage for $ 40
Had a male giving me the massage. Pressure was good, I was expecting a different kind of massage.
I’d give it 4 stars but the worst came after the massage.
The lady at the door charged me 10 dollars as a tip. I said no. They should charge me the price and I tip what I want. She didn’t want to change it. I had to be very direct and strict.
She begged for me to tip 10 $
I said I would tip whatever I want.
She started a verbal fight with me because I didn’t want to tip that much!
I only tipped 2 $ and regret it. I should have tipped at all. They screamed rude to me on the street!
Really! They were the rude ones!

I came here for the first and last time today. My masseuse was very nice and did a decent job, but the language barrier made it extremely difficult to communicate. Everyone here speaks little to no English, even letting them know the type of massage I wanted was a struggle.
It was also very unprofessional when my masseuse brought up pricing in the middle of my massage. I kept asking her to clarify the price and she could not understand me at all. When I finished and went to pay at the front, I was asked how much I wanted to pay (as in how much I wanted to tip) and after I answered the man told me that I was required to tip $ 10. This should have been told to me up front; very unprofessional.

The massage was good. But i also have been to better massage places. The location and the place itself is decent. You get a private room-​im talking about walls instead of curtains. Usually when i go to massage places (the best ones) once u walk in, you will be able to smell this minty scent– a relaxing scent and a relaxing background music. Well, when i walked in, i didnt have that. And i had to wait by the door because nobody was at the front desk. So here is my opinion for Massage Eden:
Positive:
–i was able to walk in and get a massage
–private rooms like i have mentioned. Walls instead of curtains.
–massage was not bad. Full body plus hot stone.
–decent price.
–the masseuse that i got was good. She asked me if the moderation was ok, hard-​soft or if i was comfortable.
Negative:
–poor customer service as far as when i called, poor telephone manners.
–the inside of the room dont have that relaxing scent. (this is my opinion, like i said usually massage places have this) environment wise, it was ok.
–massage bed was a little old. Blanket/​sheets used were a little old looking.
So this is my experience from this place. Be the judge!
3 stars for MASSAGE EDEN.

First of all everyone remember this is an Asian massage polar not your traditional massage place.
Second this company really needs to take down the 10% discount because they DO NOT honor it. I called in advanced to confirm the discount. I checked in to Unilocal in front of the receptionist and when I went to pay they looked at me like I was crazy.
However, all in all it was a good massage. I was really relaxed. There were moments of unprofessionalism, my lady kept on leaving the room which was awkward. But for a $ 40 massage you get what you pay for. If I’m in a pinch and need a cheap massage I’ll come again. But I’ll look to Groupon for better deals first if I can.

This massage place is money hungry. What a mistake giving this place business. I do not recommend coming here. This massage place is not worried about you or providing you with a good massage.
I brought my daughter, niece and sister with me here. There was roaches in the bathroom that grossed me the heck out. I should of left then but really needed a massage and wasn’t alone. Their chairs are disgusting and broken. The massage was not that great. My daughter therapist was falling asleep (she had to shake her foot to wake her up). My sister said her face was touching the floor while laying on her stomach. When it was time to pay all four therapist were there to make sure a tip was going to be left. I don’t think they understand the meaning of a tip in America. TIPS ARE OPTIONAL!!! And based on the service provided! I will never go back to this place if I was paid to go back and I will tell everyone who even says the word massage in my presence. SERIOUSLY DONT WASTE YOUR TIME OR MONEY HERE!

3 stars for no-​hassle same day appointments… but they do not honor the 10% discount, claiming that it’s a different massage place but when we called to make an appointment, they said to just show the Unilocal check-​in to them!

Just came home after getting a 1 hour full body massage from this place. Amy was very good. She was very courteous and made sure i was getting the right amount of pressure. I just wish that they could’ve honored their 10% discount that they have posted here in Unilocal.I showed this to them upon paying and the receptionist kept on telling in broken english that it’s not them and that they couldn’t honor the 10% discount. The savings that i would have gotten was meant for Amy anyway, since i just brought enougb cash (place has a mandatory $ 10 tip). I was trying to tell the receptionist that the number that i called and the number on their pamphlets are the same and theres no way that that place is a different one. but she just remained quiet. That was really unsat!