JP MotorSports and Marine

This is not my first time at JP Motorsports.
These guys are running a great shop in my opinion. It’s really refreshing to find a business that does what they say they are going to do. And does it on time.
I rolled in Monday morning with a problem KLR. Carlos has problem diagnosed in 5 minutes. Mark says can have it fixed by Thursday providing he has the parts on time. I ask can you address a couple other items as well? Mark says no problem.
Got the bike back on time. Runs like a top.
Thanks Mark, Al, Carlos, Shane and all in the shop. Do what you say and say what you mean. Well done JP Motorsports
KLR Kevin

I purchased a hyosung gt 250 back in 2012, had the one year warranty brought it in for repairs, they gave me the runaround each week for two whole weeks saying its not ready yet. Thats two weeks i had to find rides to work. Regardless the bike was piece of junk. Not only that i received the bike damaged the tech stripped the hell out of the engine block trying to open it up. Pay cash for your next bike before you go through one of their credit approvals.

Dropped my 450 off for a valve job. Been to this place a few times for parts and service when I am unable to do the job myself. The guy at the service/​parts desk super chill and good oil prices for selection

Sorry, but I spent over 10 grand on an outboard motor and controls, and as soon as I installed it, and connected the harness, the motor trimmed up all by itself. After many hour diagnosing it, I determined it to be the harness. Since Smitty sold it to me, I called back, and he reffered me to the service dept. The guy there, Mark, acted like i was stupid, and did nothing at all to help. I ordered a new harness elsewhere, and it rectified the problem. I tried to return the faulty harness, and once again, Smitty sends me to mark, and he tells me it is a used electrical item, and is between me and Suzuki. They would not take back a faulty item that was a couple hundred dollars. Smitty acts like he is your buddy, but beware, he only wants to make his buck off of you, and acts like he has nothing to do with it when it comes down to it. Just beware, customer service sucks here!

Stay away. Brought my bike in for a tire. They broke something along the way and said it was like that when I brought it in. Don’t bring your motorcycle here for work. Tried to talk to a manager about it. Basically said I had to pay because there was no way to prove my brakes were faulty when I drove it in. My brakes!!! Really? Find a better place to do business. I looked over my bike and just found my motor oil drain plug assembly dangling underneath my bike. Also the service manager was not able to provide the faulty part that was removed when I asked to see it. I really hope people read this and save themselves a headache.
To the owners of this place I challenge you to make this right and talk with your managers about refunding the additional fees I was billed.
To the tech that probably will never own up to the mistake. It happens, no one perfect. When I mess up a work I own up to it, fix it and move on.

Best shop in the south bay area.
Service department is phenomenal.
If your looking for a sweet deal ask for Smitty.
They also carry riding apparel, and the sales staff is awesome. Check them out.

At first i was reluctant to do business with a company 100miles away.
Smitty proved to me, and. set me up for positive results, in writing.
i puchased two Suzuki df 140s, approximately $ 28 000. deal.
remember i had never had a business relationship with them before, they proved once again they were honorable.
I give them and especially SMITTY,
«HIGH MARKS!!»
luck always
robertweltmer
p.s.
the. transaction was 5 months ago
still happy.

Unfortunately I cannot give JP Motorsports a good review. After following advice from one of their techs, given to me during a service on my bike I was left stranded at the side of the road when it turned out that the advice was not so good. I called them and they sent out a driver with trailer to pick me up… probably about a mile.
After another tech and both supervisors had deemed the original advice as very bad they attempted to charge me for the pickup and acted as though they were doing me a huge favor when that fee was eventually dropped. The overall attitude of them was rude and hostile… completely in contrast to how they had been earlier in the day.
They could have had a new customer for life… but I will never return to JP Motorsports, serious damage to my bike was averted more due to luck than anything else.

For the Mech shop
tire changes, for my BUELL, fast efficient, reasonable price, same day turn.
at other places after rear tire changes the belt snaps, these belts snap if handled incorrectly. 200 mi on the rear so far so good. rims balanced and smooth well over 150mph
FYI: close to the h street trolly if you need to leave it overnight

I own a very rare 2stroke RZ350. I recently decided that I wanted to get her running again. I searched shop after shop and kept getting turned away due to my bikes age and parts being obsolete. I was referred to JP by a friend who told me that Smitty worked there. When I first bought my bike in 1993, I used to always have it serviced at Smitty’s shop so I felt good about this place. I gave them a call and Marc was more than happy to take on my cash cow bike. It took longer and cost almost 3 times what I was quoted, but that isn’t their fault. Finding parts for my bike can be a headache at times. After 3.5 months in the shop, I got my baby back and she runs like a champ! I couldn’t be happier. I was a loyal customer of Southbay Motorsports since their early days as Southbay Yamaha in the 1980’s, but since they refuse to even look at my bike and their customer service is just ok, I don’t foresee myself going back to them. I will give my business to JP Motorsports when it comes to my bikes.

I was referred by a friend Afew years ago and I refuse to go anywhere else when I need work done on my bike! As a female I have always dealt with shops trying to scam me for extra money but JP motors is extremely honest and focused on providing great customer service. Marc is always going above and beyond to make sure his customers are happy and satisfied. I recently picked up my bike from the shop and I realized there was still an issue Afew days later but Marc had no problem taking the bike back in and actually went on a search to find a rare part for my bike in order to get it completely fixed. I also wasn’t charged anything extra, I was very happy that they took it into their own hands. I also ordered plastics while my bike was being worked on and they went the extra mile to put them on my bike for me. Bottom line & key facts: GREAT CUSTOMER SERVICE, REASONABLE PRICES, TRUE HONEST FEEDBACK, GREAT MECHANIC WORK

Went to shop for bikes today and this was the first place I stopped. Walked already new what I wanted to see. I looked around for about ten minutes starring at the bike I wanted to ask questions about. Not one person acknowledged me the entire time. Sadly, the customer service was horrible. I was recommended to this place hut won’t be going back.

I have only dealt with the Service Department and as far as I’m concerned it doesn’t get any better. They have worked on 4 different bikes of mine and one of those being a Harley. Marc is the service manager and will take care of all you’re needs. I won’t go anywhere else.

Came in the service dept to swap some tires. Price was cheaper than the first place I called. They got me in and out. Service guys were friendly and answered all my questions. Will come back!

Jp had an ad for boat trailers. I talked toTodd at first & he seemed very helpful I went down to see their trailers & ended up where they fit the trailers. Josh was very helpful with showing us the trailer. So I decided to buy one. Nobody would return my calls. Finally I got a hold of Kumi. |She wanted me to put a $ 800 deposit down to hold the boat. Problems is I have already spent 1 ½ –2 months trying to get somebody to return my call. I had to call the Manufacturer (McClane) in Texas to even find out if one was on order. (Would be 6 weeks)
Smitty is something else! Doesn“t return phone calls. Tells you the trailer will be here in 2 weeks (3x).
Finally got the trailer. Smitty wasn’t even there! (His day off) Took 45 minutes to get taken care of!
Too top everything off: originally were were told they would fit the boat for us. Guess what? Now they are too busy !! Maybe, (when they’re not too busy) they can come to the house & Measure the boat. However, once it touches salt water it can not be returned. But we are in luck because Smitty is inveined or invaned to us.LOL. Look it up! No such word. Guess he’s just used to making things up. Good job!!!
In this entire time we bought a 70 HP Yamaha outboard motor. Thought about buying from JP, but they can’t handle returning a phone call. They lost a $ 7500 + sale
Maybe I was on candid camera! This place is really something else!
In short, unless your the military or Seaworld, don“t waste your time buying a trailer from them. I wish I had investigated them on Unilocal though.
Personally, I think its a nice trailer! |Thank god we didn’t buy our motor through them!!!

A friend of mine had referred me to JP motorsports and I’ve been coming here ever since. Marc and Allen in the service department always take good care of me. Their mechanic Shane always works on my bike, service and quality of work is top notch, not only is their service department the best but everyone in the retail department is awesome as well. Overall they have great customer service and reasonable prices! I would definitely recommend anyone to go here for any of their motorcycle needs.

I’ve been coming here for four years and counting. I’ve never had a bad bexperience here. Their sales team is great, if you want a bike, they’ll get you on it.
I purchased my first bike here, been hooked on motorcycles ever since. Speak to Manny in sales!
Their service department is great too. They’re always there for helpful tips. Never go around and do things in advance without your consent, at least in my experience. Compared to other shops, there prices are beyond fair.

This is in regards to their service dept. They did a good job in a timely manner. They went above and beyond by addressing my concerns on my first service. Then they went over the things they did and explained what they found, for me it was just a little extra coolant from the factory overfilling causing some «spit». But I was probably most impressed by the fact that they listened and fixed the rear brakes squeaking. They said there was some dust that they cleaned off which should do the trick. It did, for the most part. Awesome. They also grinded my lever that had a jagged edge from a standstill drop so that it wasn’t jagged anymore. That was nice…
I did have to order some parts through them though and when I asked if it had come yet a few days later they apologized and said they left me a message stating they forgot to charge me first and it couldn’t be ordered until I paid. The policy makes sense to me, if I order parts and never pay for it, it’ll have to come out of their pockets until someone buys the extra stock. The thing is, there was no voicemail. I’m just glad I called back to inquire or the part would’ve never came!
But overall, honestly, I think they do an outstanding job for a good price and they do look at the little things and provide good service. Alan was really nice and accommodating, and I fault no one for that callback mishap. It happens. What’s important is that the job they did was good and I eventually got my parts.

I first went to JP because I needed new tires for my bike. After calling around, Mark at JP won my business. He was professional and didn’t treat me like a lot of guys treat women – as if they don’t know anything about bikes! After my tires were removed and replaced, my wife saw a GSX R1000 and fell in love with it. We bought it, got a great deal on it. Meanwhile, my bike was having issues so I took it in and Mark and Alan were awesome. They even came to pick my bike up and take it to the shop!
Back on the road again and we needed some new riding gear… found a jacket that actually fit me, and was discounted for me!
My bike was having issues again… After being «allowed» to ride my wife’s bike, I decided that I should get a new bike. They took my trade in for above blue book value towards a nice bike that I fell in love with and bought!
I have done a lot of business with JP and I have Never had an issue! Josh, Smitty, Mark, Alan, Alec, Chris, and the rest of the gang at JP are fantastic. Thank you to all of you!

Let me start this review off on the only positives i experienced at JP Motorsports… Found an older GSXR «750» at the price i wanted. Got financed with them at «10» percent. And they even got me gear and dropped the bike off at home…
This is where the rest of my nightmare of a deal with them goes. I had the bike for no more than a couple of days and this was my first actual time owning a motorcycle, well im on my way home from a friends house at 9pm and on the freeway the entire fairing kit comes completely loose, practically flying off on the freeway. Luckily i was one exit away and managed to get it home, following day had to ride in to JP and they apologized of course. I mean they could have killed me… Needless to say i figured, everyone messes up once in a while. This is where the story gets worse, later that day
I got the bike back, missing some air
Ducts that they were going to replace. And so about 3 days later i get a call from smitty informing me that the parts have arrived but there has been a hiccup. So he proceeds to tell me that the GSXR 750 that i had purchased from them turned out not to be a 750 it was a 600!!! And to my disbelief his offer to make the situation better was, 200 cash, 250 in store credit, or «worse comes to worse» returning the bike… 2 days later i went in to return the bike. They tried to offer me 1000 cash to keep it, i was insulted and the money didnt make a difference. It was their shitty business.
Fast forward a month and a half later i get the bill because they havent payed the
Loan off yet. Their «10» percent went
To 22.59% apr. Im glad as hell i didnt keep that POS. I went and bought from southbay motorsports…
Keep away from this place. Nothing but crooks and deceivers.