Imaging Healthcare Specialists

Terrible wait times! Went after my doc faxed order in and they hadn’t received it (I was told that was normal for that office).
Had to leave after 1 ½ hours.
Came back and had an hour to wait around I waited a little over an hour again.
Standing room only for people who had broken bones!!! Do not go here! They need a bigger office and more staff.
Noted I could hear everything being said behind the desk (people’s birth dates, addresses, everything).
Saw staff sitting around in back office chatting.
Sending some people upstairs to do mammograms.
Folks– is doesn’t take a rocket scientist to know you have outgrown this office.

Eh… Half the staff seemed like they hated working there and the other half were nice. Come on people, your in the business of dealing with patients. Billing was a hassle even though my insurance is on point and I’ve never had a problem with it before.
Wait wasn’t too bad but it can get packed. Don’t think I would go back again.

You can easily spend a couple hours here waiting for an xray since you can’t make an appointment but the front desk lady was very helpful and friendly. She was able to send my test results to multiple doctors, looked to see if my MRI request was in (I had received an email that I could go to a different location) and helped me find the soonest appointment.
TIP:
–place gets packed, get their early if possible
–Park in the structure, any of the parking in the lot is not for this company and you can technically be towed

Very quick and efficient service. All the personnel were courteous and friendly. I was 15 minutes early corny appointment for an MRI, I was in the machine right on time, actually early since they started the test about the spot time was set. Great service.

Worst customer service. Waited one hour and a half. Upon entering only two patients were waiting with four receptionists at their desks. Took 15 minutes before they called me just to check in. After that waited an hour and the office had filled up completely (no seats left to sit). I asked the girl if I could be called when it was my turn. I was told if I left I would have to be moved to the bottom of the list. I asked how much longer until I would be seen she said at least 30 minutes. If I would have waited it would have been 2 HOURS!!! Are you kidding me?! People that arrived after me were seen before me. I understand not everyone has the same x-​Rays or services to be completed but this is ridiculous. Never returning here again. I hope the other locations are not as bad.

No appointment required. When I went in it wasn’t crowded, only two people in front of me. I didn’t even get to sit down. After they took some very simple information and sign one document, they called me into take x-ray…and done. My neck was the subject of the x-​Ray, so it was not difficult where I had to disrobe and put on a gown.
Staff was friendly and courteous. One of the staff in the back, who apparently had a birthday, came to the front staff to thank the front staff for remembering her. One of the doctors came up to the front office where he was greeted professionally and yet in a very friendly tone.
I would come back here.

Worst customer service and they don’t know what the hell they’re doing. They’re favorite line is «if we don’t have the order we can’t do anything for you» (heard that about 10 times in a matter of minutes) instead of saying «hey let me see what I can do to help you out». They had our order for x-​rays and still turned us away we had to go back to the doctor to get a hard copy. They were just to damn lazy to look for the paperwork. They have absolutely no clue how to help anyone. The receptionist was very unhelpful… They definitely need to retrain their entire staff on customer service… I will never come back to this place.