Francesca’s Collections

I just left this store and feel amazing! I went in looking for a dress for a girlfriends birthday dinner tomorrow night and with the help of the lovely girl working I found the perfect dress and accessories! my daughter also got a very cute pair of boots.
The staff at this shop is so friendly and helpful! Thanks to the girl in the glasses :)

I’m a big fan of this store, and in every other location I’ve ever been to, the store associates have been extremely friendly. I’ve been to stores all over California from San Diego to San Francisco. But this location I just encountered a very rude and unfriendly associate. I had never been to this mall before, I attempted nice conversation, and she just couldn’t be bothered. In addition to the fact that no one was in sight when I walked in, and had to say loudly «hello» to get someone out of the back room. I’ll gladly shop at a different location.

I had a great experience here; excellent customer service. I was looking for a specific blue dress. The lady brought me every blue dress in the store. She also gave me useful opinions. Sadly I did not find what I was looking for, but I will be going back to add to my everyday wardrobe.

Really cute store with latest fashion, accessories and gift. They often have good sales (BOGO) especially with their jewelry.
However can’t say the same for employees. The few instances I’ve shopped at this location they don’t greet anyone entering the store. Plus I feel like they’re watching like a hawk to see if you’re going to steal something.
Bought an item today and not even a «thank you» after I paid. I’d rather take my business elsewhere where customers are appreciated.

Statement necklaces galore ! Summer is in full bloom at this store & the merchandising reflects all the pop of colors that are on trend. If you’ve ever been to any one of the «Franny» stores, you know that it’s filled with accessories, dresses, and then some. The store merchandising is conducive for when you are in «specific» shopping mode. After you panned all the stores for a red accessory, but want it more of a blue based red and not a yellow one, they will have both options here.
It’s the randomness of this store that always makes me wanna drop in and look around. If you are looking for mustache straws, they have ‘em. If you are looking for some cute Jonathan Adler iphone cases, they have ‘em. It’s a great store to buy the statement necklace to spice up the plain white T-​shirt or if you are looking for a cute summer dress and you don’t want to break the bank. I love that they recently opened at Otay Ranch Town Center. FC happens to be a big chain, but it feels like a little mom and pop boutique. Hopefully, the corporate headquarters were smart enough to negotiate a very good lease in this economy so that it’s not a store that is here today & gone tomorrow. Salesgirl was very friendly while I popped around & made sure my little girls didn’t go crazy pulling everything that was neatly placed off the tables.