Combs Custom Cooling & Heating

Our family hired Combs Custom Cooling & Heating to perform work for us on our AC unit back on 13 July 2015. It had a slow leak somewhere in the system, which Chris Combs, the owner, determined during his assessment. Chris sent another employee repair to our AC unit, who ultimately caused several other problems within our household. There were water leaks in four areas of the house that resulted in our floors and walls needing to be torn out to be replaced. Chris admitted responsibility for all of the damages, and brought in a contractor friend to perform the work on the repairs. The person performed very poorly (and slowly), so Chris agreed to find a new contractor to finish the work. Chris admitted responsibility for payment of the contractor, material cost, cleaning cost, and extra cost of electricity considering the amount of fans and other machinery being used in our home for such an extended amount of time.
Chris was very evasive since the damage took place, rarely answering calls or texts. I sent him our recommendation for a contractor who could start immediately upon receipt of a signed work order on 25 August 2015, but received no response. I found our flooring available at a local southern California shop, and prepared the order for him on 6 August, but he never placed the order as he promised. I even got him a discount on the flooring cost! He promised us via a phone call on 28 August that he would place the order and sign the work order before 1pm that day. He failed to do so and continued to ignore all texts and calls after that. That same day he asked my husband to pay for the flooring, and hire the contractor (with us being responsible for payment), and said he «would pay (us) back this weekend».
We had our floors and walls torn up in a large portion of our livable space for THREE MONTHS due to failed repairs he and his team made to our home and subsequently ABANDONED.
It was also very frustrating that we have had our 2 and 3 year old sons displaced from their rooms, and breathing in and walking through all of the debris, plaster, paint, etc. NO consideration was made to keep the areas clean and contained to minimize effects on our family. We expected the work to take a few weeks at most, instead it took THREE MONTHS between attempting to deal with Chris and later making a claim through his bond.
Note, he is NOT INSURED, only bonded, which was a greater amount of work and time to prove and receive reimbursements for repairs.
We are very disappointed with how this whole situation turned out, and hope this does not end up happening to anyone else willing to read and heed by our review!

Thanks Chris for repairing my heater in an efficient and timely manner. He provided me with an extremely reasonable price. I highly recommend this company to others.

Awesome. Chris came out on a last minute call, found the problems with out AC & Heater, fixed us quick and economically. We will have him back to do a thorough servicing soon. Thank You!!!

Chris is a great guy. Called him and he was at my place within the hour. Very friendly and knowledgeable. Highly recommend him.

Our air conditioning died one morning. I called some of the «big name» companies desperately hoping they would have same-​day availability to fix the unit because it was one of those incredibly hot days, and we had guests coming over that evening. None of them were available, but I was able to get a hold of Chris. My luck that he had availability that afternoon. When he arrived, he worked quickly, was very courteous, knowledgeable and helpful. He went over and above by checking our filters as well and advising us that we should change those out to reduce stress on the air con unit. His pricing was very reasonable. He’s definitely my first «go to» guy the next time we need hearing or aircon service. Worth the five star rating without doubt.

My air condition re went out over the weekend and I called Chis on Sunday afternoon and he came over with 2 hours as promised. He quickly diagnosed the problem and offered a repair to get my unit up and cooling. Within about 30 minutes he had it fixed for a fair price with a guarantee. All of this on a Sunday at no extra charge. I highly recommend Chris and would use him again if needed.

Amazing job! Chris came and fix my AC on a Sunday (I called three other places but no one works on Sunday). He explained to me why my AC didn’t work and how he is going to fix it. He was quick and clean! I already referred him to my co-​workers.

Even though summer is over, I wanted to finally get my A/​C back up again. I delayed fixing it because a few years back, another company was charging me more than $ 600 bucks to fix a freon leak. I called Chris after reading the reviews. He had a strong sense of urgency, came to my house as fast as he could and started evaluating the problem, pointing out and explaining to me what had happened. It was quite educational! I even got to ask him his background and how he learned his craft. Overall, he finished in just a few minutes, replaced what needed to be replaced, and got it to work again. Cost was reasonable and service was outstanding. Even had a warranty. That night, it was great to sleep in the cold again. I prefer small business owners like him who really put hands, heart and soul into his work and demonstrates integrity. Call him — you won’t be disappointed.

Outside condenser took a dump last week during a bad heat wave. I called three other businesses first and every one was booked solid for days. Called Combs Custom Heating And Air and got Chris on the phone who said he would be in area and could fit me in same day. Woo Hoo! He was in and out quickly, replaced the capacitor and got things going. So grateful. A couple hours after he left I didn’t feel a difference in the air. Called Cris who again answered the phone right away and he ensured me that in a few hours I would feel the difference or he would come back out. It was 96 that day after all. And he was right!!! By 9:30pm, we could sleep in comfort. I will definitely call him again if I ever need service.
Thanks Chris!

Our AC went out today, of course during a national holiday (Labor Day). I saw the great reviews for Chris on Unilocal,so I decided to give him a call. I am glad I did! He texted me back right away and told me that he could see me the same day!!!, He repaired the unit and he walked me through the problem with the unit step by step as he made the repairs. Chris is very professional and friendly. I will absolutely call on him again for all of my future air conditioning/​heating needs. When I comes to price, I have no one else to compare him to. So, I honestly do not know if I paid to much for his services. The fee seemed a lot more than what I expected, but, when it comes to a technician you pay for what they know, not for what they do. Either way, he was here the same day I called him, on a National Holiday. So I assume his rate might have been a bit higher than usual. Either way, I’m extremely happy with the service. Hope this review helps.

So during our recent heat wave my AC went out. I looked around and found Combs Custom and looked at the reviews and they were all good so I decided to give them a call. Chris answered and came out to take a look. He informed me that the fan motor was out and that I needed a new one. Unfortunately he didn’t have the exact one I needed because me AC unit is OLD so he gave me a portable AC unit to get me through the weekend until he could get the correct fan motor. He came back and installed the new motor and my AC got me through the heat wave and is still working perfectly. Thanks Chris and Combs Customs.

If there were an option to give no stars, I would of selected that. After initially looking for a local person from Chula Vista to install a/​c in our home as well as a new furnace, I came across Combs Custom Cooling & Heating on Unilocal.Even though Combs Customs only had a few Unilocal reviews, they were all 5 stars and positive so I decided to give them a try. When I first called to set up an appointment, Chris answered the phone and asked if he could call me back in 15 minutes since he was driving which was no problem. However after an hour past by, I soon learned that Chris was not going to call me back as he said that he would. I gave Chris the benefit of the doubt though. I figured maybe he lost my phone number which sometimes happens. So I decided to call him AGAIN the next day to try and schedule an appointment again. This time he answered and we were able to set up an appointment for the following day. The appointment time scheduled came and passed by and Chris was NO WHERE to be seen or heard from. This was more than enough proof to me that not only is Chris unprofessional, but unorganized as well. With all that being said and taken into consideration, I would ABSOLUTELY NOT recommend Combs Custom Cooling and Heating for your HVAC purposes.

We had a leak in your A/​C unit that four other companies failed to locate and told us everything was fine. After having to get our unit recharged once every year I finally had enough and called Chris at Combs after reading his Unilocal reviews. He was able to use a special IR die that detected the leak. He was able to fix the leak for a great price. He really took pride in this work. Can’t wait to have an AC system that works forever :-)

Great service! I was in a bind with needing my AC to work before selling my house. I called Chris, he was there 3 hours later and able to fix it quickly. So happy that I could get it done on such short notice. Friendly crew and very upfront and honest about what was wrong, process to fix the AC and price quotes. Highly recommend Combs Custom Cooling!

Excellent service from Chris I would truly recommend this company COMBS CUSTOM COOLING AND HEATING. I called to make an appointment and got helped same day. My a/​c unit was fixed at a good price.

Great service and the best price!
Thanks to Chris and his team our ac/​heating swap was seamless. If your like me looking for a great deal with least hassle and a professional job all wrapped in one package? then these are your guys. I interviewed 6 different companies. And each had a «well this might cost more or this might have to be replaced» all I kept hearing was more money. Well Chris lauded it all out so I could understand and gave me the price guarantee I was looking for. This was a great bet that went my way. Highly recommend!!! Thanks guys

On one of the hottest weekends of the year, my air conditioner decided to quit working. I called several well advertised businesses on Saturday but could not get anyone to help me. Every place I called was booked up, some weeks in advance. One company offered me an appointment on September 29 (this was yesterday, September 8). After scrolling through 20+ pages on Unilocal and reading reviews, I decided to call Combs Custom Cooling & Heating, and I am very glad I did. The owner, Chris, was able to come out within three hours, diagnosed the problem and quickly replaced the part that was not functioning properly. I am very pleased with his work and would recommend him to anyone needing help with their AC unit.

Chris saved the day! My home A/​C went out and it was 90 degrees outside. I knew there was a strong possibility that every air conditioning company would be slammed with calls during the current heat wave. I read the reviews on Combs Custom and took a chance. Chris responded right away. I could tell he was busy but that didn’t matter. He came out within a couple of hours to take care of the problem. He was very honest and up front. He allowed me to watch while he troubleshooted the problem. Most guys don’t want anyone hovering over them while they work. I personally never trust people like that. Chris was talking me through what he was doing and helping me understand the problem. I felt very comfortable with his work. I know he could have charged me more than he actually did but he didnt. He is as honest as they come. My AC is running better than ever now. I wont ever call anyone else. Thanks Chris!

Thank you Chris for the quick and reliable service. Our AC went out in August during a heat wave and Chris came to the rescue. My wife called and scheduled an appointment for the same day. Not only did Chris repair the unit and charge us a very reasonable rate for same day service, but he walked me through the problem with the unit step by step as he made the repairs.
Thank you!

Chris provided GREAT service! I hired Chris after another AC company could not finish the job. Chris fit me into his already extremely busy schedule and provided great service. He showed up on time, with the right equipment, ready to work. He found the leak quickly and efficiently and got my AC up and running. His prices were very fair and customer service outstanding. I highly recommend Chris and his company.