Camden Sierra at Otay Ranch

tons of dogs left on patios barking all day and all night. No parking. Noisy neighbors.

I have lived in this community close to 8 years. We have seen many of the management staff change over the years. When we first moved here they were helpful and accommodating. They even held large packages at their offices if you weren’t home to receive. Not anymore… this place has gone down hill. You can’t speak with anyone when you walk into the leasing office. They are understaffed and too busy to assist you. They leave notes on your door to contact them. When you call them back you get a message service, leave a message and they don’t return your call. Then they proceed to leave more notes on your door (which by the way is extremely tacky) to please contact them. We acquired pets since we have moved in. We told the leasing office and Tony said «Thanks for letting us know, we will make note of it». Now 5 years later they are leaving us threatening 3 day notices to pay for said pets (Both of which weigh less than 10 pounds each). They asked for $ 300 pet deposit and an additional $ 40 for the pets. Well what choice is there? We’re not going the throw out our pets. So we ask very clearly what is the pet policy. We were informed $ 300 for a pet deposit $ 40 a month for the pet up to 2 pets. Great no problem we take the $ 300 to the leasing office they take our money and say nothing else. Following day arrives and we get a call saying we owe an additional $ 300 and another $ 40 a month for an additional pet. What??? That is insane especially when not one person in the office said a damn thing when we came with the $ 300 deposit, They were quick to take our money and now they want more money. Why tell us one thing and demand another? This is bad business. I literally had to get rid of one of our pets since we don’t have an additional $ 300 to fork over at the moment. My child comes home from her weekend trip and is in tears because we have to explain to her what happen. Thanks Camden way to break my child’s heart and ruin Mother’s Day. I can’t wait to move out this place! The only reason we stayed this long is we didn’t want to move our daughter out of her school. Camden stands for Excellence in being a heartless, money hungry corporation, not in Excellence living. What a crock! If you read any of the other reviews they are all true. Parking nightmare, loud community, sky high rent. Stay away from here…

Constantly loud at night with partying and motorcycles. No one is considerate. When this occurs they tell you to call the non emergency number but nothing happens. Looking forward to moving on from this place. If you have young children that need to sleep this is not the place for you.

Had bad experience. Parking was the worse. Had parking permit. But spaces were taken by none– permitted vehicles. Staff would contradict each other, could not get straight answers. You can’t leave property on balcony – it would be stolen. Also vehicle was damaged. Staff had the nerve to tell me – perhaps the damages had occurred elsewhere. Also you must give a 60 day notice. Once your first lease is up the rent goes up almost 200 dollars more.

I have lived in the Camden in Phoenix prior to this, and I must say, this place is a dump in comparison. We went from granite counter tops to cabinets that have some cheap white tacky paper attached to them. It’s seriously ghetto. I reported it as something wrong because I thought the paint was peeling off but apparently, this is standard in their apartments. Besides that, we had to call twice in the first week for plumbing problems– 2 leaking sinks and a garbage disposal that suddenly backed up. I was told by Omar in the front that all of the appliances were new, but the dishwasher did not even halfway clean our dishes. Then the outside! Omg, NOBODY seems to clean up their dog’s poop! It’s gross and it smells. Finally, the parking. If you work past 9pm, you will be parking on the side of the road. I also was told that you had to move in by 6pm, but I have repeatedly seen people moving in and out at 10pm. To sum it up, this place is way overpriced for an average apartment that you may be able to park in and will likely step in dog poop.

I was a resident at Camden Sierra for approximately a year and a half. Thoroughly disappointed. The lack of parking is a problem, so much that it negatively impacts the surrounding neighborhood.
This is a «pet friendly» complex which means that pet owners don’t pick up after their pets and the overall smell of urine is disgusting. Rats are also a problem as evidenced by the droppings on our patio.
I could go on and on but read the other comments — I would not recommend this complex.

First let me start off by saying that I have never resided in CA and currently stationed overseas in Japan. I had the pleasure of experiencing some of the greatest customer service from Wena.
From my initial inquiry email to present she has represented Camden with professionalism and class. You don’t get a second chance to make a first impression and she definitely tipped the scale when it comes to taking care of people.
With a +14 hour time difference, she coordinated the viewing of the property via FaceTime, addressed my concerns regarding security, schools, my commute, pets, you name it she left no stone unturned! Without physically being present, she made my family and I feel as if we were right there.
Needless to say I am impressed with Camden and excited to become a resident. For my fellow military families especially those overseas, the leasing office is well versed with HHG deliveries in your absence so your furniture can be set up when you arrive. Wena thank you for the AWESOME experience and I look forward to living @Camden.

I just want to leave a really amazing review for Camden Sierra because it is well deserved. The transition and move in process was a breeze and the office staff was extremely professional and helpful. They are also very friendly. The apartments themselves are very well managed and when we moved in we had brand new carpet. I’m extremely satisfied with the whole process and just want to say thank you!

I would not recommend this place at all. Rent is sky high, parking is a nightmare & if you want your packages you have to pick them up at the post office yourself!

Do not move here! Let me start off with we just moved out a couple weeks ago and today got the letter for our deposit refund. We will be receiving $ 64 out of our $ 600 deposit. I looked at all the charges and the cleaning I understood (they go through cleaning vendors so of course they will charge more) Well I noticed a charge of a $ 101 for basically not fulfilling the 60 day notice, mind you I turned in my keys and stickers TWO days before I was «supposed» to move out. I was not aware of that nor was I told by the manager when I turned them in. I went into the office today to fight them about it and was told it’s written on my lease that I was to move out on the 20^th of July, and they decided it was okay to charge me $ 101 for turning in my keys TWO days before the original move out day. I find it mind blowing that they pretty much took the whole $ 600 deposit for their so called «cleaning»
Next, the parking is absolutely terrible. No assigned parking what so ever and if you get there past 5 pm good luck finding parking near your place and weekends are a joke, no one leaves.
Pool-​pointless! Constantly full of kids and families who don’t even live in the complex but use the pool.
Mailbox– we lived in building 8 and had a mailbox directly across the hallway to our apartment but instead out mailbox was across the complex near the leasing office instead of the one right in FRONT. Completely inconvenient!
Management-​management isn’t all too bad, all though they send out all these threatening emails about enforcing the rules with parking and the pool, it NEVER happens.
And the cherry on top, they sent out a email the week before I was supposed to move out saying they will no longer be allowing packages to be sent to the office, therefore you have to go pick them up from the local post office or UPS store if you have a package.
As you can tell I’m obviously upset but I would not recommend this community to anyone. They charge way too much and it’s absolutely not worth it. We hated it when we lived there and I hate it even more after they decided to take $ 600 from me. I’m one of those people that will read reviews about something but think to myself you don’t really know until you try it yourself, well this place is not something that you should try. Don’t waste your money!

Really good place to live, very peaceful and the units are very clean I highly recommend this place

I’ve lived here almost a year now and the office staff is great. The manager is very welcoming, helpful and not to bad to look at while doing business. As far as the complex goes I have no complaints, very nice area. All I have to say is adjust the parking situation and everything will be grrrrreat! I plan on staying here for a while so keep up the good work management.

Awesome complex, very quiet, extraordinary staff, and wonderful amenities. I’ve lived here for nine months and it is probably the best apartment living experience I’ve ever had. The leasing and management staff is very accommodating to your needs and that, to me, is very important when deciding on a place to live. No complaints at all.

I lived here for less than a year and overall was very unhappy there. We lived on the second floor and usually we had no problem with noise during the day but after 2:00 am our neighbors on the third floor threw parties on WEEKNIGHTS! No help from the manager regarding this noise issue and all we heard was «well they have kids». This place is not cheap and I would like to have a good night’s sleep if I’m paying rent that could be mortgage payment. The parking is also awful there is no assigned space so you can never find a spot near your building after 6:00 pm and if you have groceries get ready for a hike. Overall do not recommend this complex

We moved into this complex in Novembe4r, 2014; it’s great! The staff is superb! Special requests are honored, repairs are done very quickly; the apts are quiet; the grounds are well kept. We couldn’t be happier.

I used to live in Rancho Del Rey and was not aware of this place called «Otay Ranch.» But once I found it, I loved it! Been here for 3 years in a top floor apartment. It’s such a prime location for me and my son. With that said, staff has always been helpful and kind. Isabel is not pushy and on my initial move in, helped get my patio cleaned twice! Since it has been such a great experience, I decided to join the team too! I love my residents and I’m always looking for fun things to build up the community rapport. Thank you camden!

As a temporary employee, I have worked at several luxury apartment communities. Camden Sierra at Otay Ranch is hands down the best community I have worked at in the Southern California area! The management team truly makes Camden Sierra a fun place to work. Also, the maintenance crew is the best I’ve seen. They are truly committed to the well being of the residents here. For instance, one of the residents got locked out of her apartment at 4:00 a.m. and had to call the on call maintenance person who happened to be Charles at the time. The resident was very impressed with the prompt attention that Charles gave to the situation. The grounds are well maintained and the amenities (luxurious welcome center, clubhouse and pool/​hot tub and 24 hour gym with free weights) are awesome. You can even have a gas grill on your patio! I absolutely love this place!

Lived here almost three years. My experience was overwhelmingly positive. The complex is clean, quiet (for the most part), and has excellent amenities, and my 1BR was spacious and well-​appointed. Staff in the management office is excellent — mostly did business with Isabel and Omar are (wonderful people!). There is a staffed guard shack at the entrance of the community as well as security patrol at night, so I always felt safe.
Maintenance, when needed was ALWAYS prompt and courteous. Usually saw maintenance out doing rounds at least once a day. Good job, guys!
My only gripe is that the parking SUCKS. Did I mention that it SUCKS? Each unit is given two windshield stickers to park within the complex, but there are always unstickered cars parking in the limited sites allotted for residents. Management claims that towing is strictly enforced, but I *never* saw this actually happen. Hope you don’t have plans to go out after 5PM or come home from work late, because you won’t find a spot. There is no dedicated visitor parking either (residents are advised to tell visitors to park on the street in back of the complex, but again — completely filled by 6PM, EVERY TIME).
Overall, it’s a good place to live.

Background: I lived here for 15 months.
Parking: There are no assigned parking and everyone gets two parking stickers to park in open parking and there are abunch of extended families and roommates living in a 2 bedroom units throughout this complex. Basically there isn’t enough parking for everyone and if you go out in the evening and get back late, good luck finding parking within the complex.
Pool: Did I say extended families? It seems like the surrounding neighborhood uses the pool, It’s always crowded during the summer.
Gym: It’s small, but at least it’s open 24hrs.
Staff: Friendly, helpful, no complaints.
Units: They are spacious and outfitted with rugs and hospital white walls. I don’t recommend getting a unit on the 3^rd floor, moving in and out was a b*tch. Neighbors are friendly, some were a little bit too friendly.
Bottomline: I would have stayed, but the parking battle everynight really gets to you after awhile. If you’re single, don’t move here. If you have a family and the need for the 3 bedroom townhome, then it’s ok.

Great friendly staff. Hidden deals. Just have to research them. My only complaint is the parking warfare. And the fact th that the office is closed while staff rides all over the place on a cart
Advise to staff. Leave someone who knows the job in the office.
Other than that, this place is great