Banfield Pet Hospital

Two stars because the staff was polite from what I saw, however, things just didn’t feel right. As a person that has been in sales all my life, you tend to learn how to read and feel things out, and this place had the weirdest vibe. People wouldn’t look me in the eye and I’ve never seen my puppy so nervous and scared. The people there were nice, but were really passive aggressive on getting me on their plans. I feel bad because the vet tech and the Veterinarians are probably on a quota that the company puts them through and are most likely getting dinged for memberships they don’t sign. (Know this from being in sales). Seeing and hearing them pitch the plans and other services that I don’t need was painful, and you can tell someone (the company I’m assuming) is pressuring them to do it. Like I said, the staff was nice, but trying to force plans that people don’t need and trying to overcharge them shows the lack of caring and honesty. Also, it defeats the purpose of what the real reason people go to Pet hospitals/​vets, which is for the pet. With all do respect, I wouldn’t recommend this place or company to anyone I know and I feel sorry for the people that they do sucker into these plans and to the ones that can’t say no.

Do not get the WELLNESS plan, i repeat, do not get the wellness plan. They automatically renew and give you a load of crap about you are saving so much money paying $ 36.95/month.
I tried to cancel and they refused. I disputed the charge on my credit card twice and they keep charging me for this service. They are worse than 24 hour fitness.

I love the service here but they shouldn’t have paper over the viewing windows IN the waiting rooms. I only say that because when I was here under a year ago I watched an employee antagonizing dogs in the cages… Remove the paper from the viewing door windows!!!

Longest time for comprehensive visit for both dogs. I have been going to banfield for over a year, i have the wellness program for both my little babies. First i’m not pleased with the fact that they do an automatic renewal with no warning what so ever, i don’t even know when i am up for renewal to be honest. This is now the second banfield i have visited in Chula Vista because the other one was so bad that my dogs were freaking out the moment we even stepped inside. It seems that no matter what banfield i go to they are all ridiculous, it’s worse then seeing a doctor. You have an appointment, you get checked in 5 minutes after your appointment time they send you into the room. Then you sit in the room for 10 minutes for a nurse to come check your dogs temp, etc. Then you wait another 10 minutes for the actual vet to come in. They took both my dogs to the back, then they asked if i wanted to walk around the store. So i did, normally the comprehensive visit takes no more then 20 – 25 minutes for both dogs. I waited an hour then the vet tells me something abnormal comes from the blood work and they have to send it to the lab, they don’t tell me there will be an extra charge or they don’t ask if i even want them to do so. So i pay for it and i leave, i am told i should have the results by the next day. I get no call so i call back two days later, they tell me my vet won’t be in for another two days and so i ask to speak to any vet, she says «what is your concern“and i tell her i didn’t have a concern but the other vet is which is why they ordered for further lab work, she then tells me she doesn’t see anything but would get with my vet and ask her to call me. A week passes and i still get no call and on top of that my dogs both have horrible bruises on their necks from the horrible job they did drawing blood. I have an appointment for three week later to get boosters, they call me as i’m leaving my house to go to the vet that the Dr. is sick and they would have to cancel my appointment, so i take time out of my busy schedule to come back the next day, i waited 45 minutes to be seen for my dogs to get ONE shot. When i ask how much longer they tell me «well the dr. is in with other patients», well i have an appointment and one shot shouldn’t take more than 5 minutes. Overall horrible horrible experience, and i think i will be driving further away to not have to deal with this again.

I came in as a walk-​in people there are so nice, they treated me as an apt but the vet spoke to me for a while. The staff is really competent and organized, I was short on money and they were abl to work with my budget and I enrolled in one of their plans I super recommend the plans, tons of savings !! Coolest vet ever as well dr. Hannigan is so down to earth. 5 star service

My cat was due for his rabies shot and had a cold (he was sneezing quite a bit)… We downloaded a free exam coupon on-​line which was great… bad news was we waited over an hour to be seen with an appointment and another hour for the shots… the rabies shot was $ 18.95 and they gave a fvrcp shot $ 23.95 for his cold… waived the $ 45.95 exam fee with coupon… they wanted to add lekuima and worm shot but my cat does not have fleas and is an indoor cat so I declined those extras… so not bad for the cost just a long long wait… just do ur research and know what ur coming in for so u dnt pay an arm and leg. estimated amount was $ 130 but I paid $ 45…

Gremlin had been going to Banfield Pet Hospital in Chula Vista for years, but it always seemed too busy and he would always leave the hospital acting nervously. I never really wanted to take him to another hospital because he has been receiving treatment in the Chula Vista branch for years, and because we have him on an Optimum Wellness plan (which is expensive to begin with). A couple of months ago Gremlin developed an ear infection, but the hospital was too busy to take him in, but they suggested we take him to their South Chula Vista branch. We got in right away! (which is a first) and the Doctor was super nice! She didn’t over charge, the staff seemed more organized and Gremlin actually seemed to LIKE being there. The best part of all this is I was able to transfer my Wellness plan to this hospital. The drive is only about 15 minutes longer than from the other hospital, but it is totally worth it. Manny (a vet tech and Gremlins new best friend) was great, he explained everything thoroughly to me Since I am disabled and would have trouble cleaning Gremlins ears, he offered to clean Gremlins ears for free once a week (this ear infection was really bad). I love this place! If you are sick of your pet being treated like an animal, i suggest trying this hospital out.