Ariana’s Furniture

THIS PLACE SHOULD BE CALLED AVELINOS!!! I swear!!! The ONLY reason I’m giving it 5-​stars is because of my awesome experience with AVELINO, a furniture sales man:) I went in today just to look around and as soon as I walked in and saw LILY, a blonde Mexican lady that I’ve dealt with in the past I wanted to turn right out and leave but I was quickly greeted by AVELINO who also goes by «J.R.» He was able to help me with all the questions I had and provided me with the BEST customer service ever! Honestly, if it wasn’t for him I would’ve walked right back out that door. I don’t understand how Lily the «manager» managed to get that position, not only is she RUDE but she clearly does not fit for the position, she came up to the sales man as he was HELPING ME OUT and pulled him to help another family that walked in. I felt the urge to confront her about it, so I did! She was not able to answer me and walked away instead. I was so upset! Thank God AVELINO came right back and managed to cheer me back up! Lily was sitting on her a** the whole time just watching us and chatting it up with the receptionist, or whoever she was. Anyways, the only way I’ll go back is if AVELINO is working, otherwise I’M GOING SOMEWHERE ELSE!

Lili was great and helped me get what my family needs at a low % down on layaway. Amazing prices. She even turned on a movie for my boys. Thank you

I am looking for the owner of arianas furniture. The store refuses to give me the #. This store cant deliver, bottom line! If any 1 knows the owner, ask him to call 6 196 347 180. I dont recommend this store to any 1. Owner, please call anytime..

Please do not expect to purchase something and have it delivered within a reasonable amount of time. I was very grateful that they had a layaway plan, the main reason I did this was because I was in between moving and wasn’t sure when my place would be ready. Finally, move in date comes, April 20^th and I called Ariana’s so that I could pay off the couch and have it delivered. They gave me an estimated date of arrival, «2 weeks». Following 10 days later, I went into pay the final amount, she said it would be there in «2 weeks», I told them they had told me that 2 weeks ago, and then told me that it was back ordered. I told them that I wanted to pay the final amount when it was actually delivered and I asked if that would be a problem with them delaying my couch, and she said there wouldn’t be an issue with that. I call them back to get an estimate of my couch, (2 weeks later) and they said it would be delivered in … 2 WEEKS! (They must really like that number!), so I asked to speak to a manager, who told me that if I wanted a date of delivery, I had to speak with her directly, not to the ladies in the front. Who knew? I thought they actually worked there. The ladies genuinely seemed to want to help me, but at the same time she said that it was «out of their hands» as far as the delivery process goes, and well… this is a product they are actually selling, as far as customer service goes, they SHOULD be responsible for a product they are choosing to sell. Anyway, they can’t refund me — so another 2 weeks it is! June 2 was the date, and when June 2 came around, they weren’t ready — so, they changed the date to June 5^th, and really, what’s another few days after all those weeks anyway?
To add the cherry on top, they delivered the WRONG couch, and when I called their store to let them know, they told me the manager wasn’t there and if I wanted to leave her a message. I said no, I needed to speak with someone because I needed something fixed immediately and her response? «Well, I’m covering for her today but if you need something fixed today, I don’t think we can help you. Not today» and I replied with «Could we start with the problem first and then see if you could help me?!» She said «Of course, absolutely!» — What the H?
Luckily, she was able to have the man come back and deliver the same day. The thing that made me upset was because the delivery man came earlier than usual because he was «in the area» and couldn’t wait, it was EARLIER than the time they told me it would be delivered, so he delivered it to my parent’s house — and when he came back to pick up the wrong couch delivered (lol), he wasn’t able to deliver MY couch to my place because he wouldn’t get paid for that time.
Pretty much I will never come back here, and I hope no one ever expects to buy something and have it delivered promptly OR without a hassle.

This place is okay. They need more better looking furniture. The beds looked like an old style. Couches are nice but needs more modern looking ones. The dinner tables looked really nice. It looks big but doesn’t really have that much variety.

They sold us a bedroom set that the salesman said came with the tall dresser as well as everything else. When we received our order, it didn’t come. They said there was nothing they could do because we had no proof and the salesman didn’t put it in the paperwork. Also once the furniture arrived and was assembled by the technician, we had problems opening and closing the drawers. So now we have another technician coming to try to fix the problem. So all in all they lied about what the product included and what we did receive wasn’t properly assembled.

We bought a sofa set from here and less than 2 years later we are shopping for a new sofa set. The quality of furniture is horrible. You get what you pay for. And the customer service is horrible. They suggested we buy another couch from them. I don’t think so! Go with a place like Jerome’s. Great furniture and awesome and knowledgeable staff. It’s worth it!

This place is terrible don’t buy anything. They say you can put it on «layway» to save the price but in reality they are making you pay money that you WONT BE ABLE TO GET BACK if you find something else. They are ripping you off. I hope this place closes. EXTEREMLY BAD CUSTUMER SERVICE.

They have good sales personal. Would be 5 stars if they updated their furniture, something more modern.

I went to this store just to look but I found a lot of furniture with good pricing. I bought a sofa, dinner set and dresser for $ 1300. I thought it was a good deal and I love my furniture, and it does not seem cheap like in IKEA. Also during the delivery one of the leg of one of the dinning chair got scratched, later the next day I got a phone call and they came by my home to switched it with a new chair. It was great :)

On January 15, 2012 my husband and I purchased a couch and custom ordered a buffett table. We paid cash for the couch and were told the buffett would be delivered in 6 – 8 weeks. I March I called and was told it was not in yet and to please call back in the first few days in April. I April I called and was gaurenteed that it would be in the following week. The following week I called and was told «We are really sorry, we just called the manufacturer and they promise next thursday which put us at May 3^rd. Manny– the Manager guaranteed me that it would be in and explained to me that becuase it was a customer order they could not give me back my money but if it was not in by May 3^rd he was going to personally call me and we would do it my way and I would get my moneny back. Manny never called my on May 3^rd. NO ONE DID. So Sunday May 6^th I personally took a drive over to this store and when I showed up I aked for Manny and reminded him of whom I was and what he had told me. I wanted my $ 300 cash back that I had left as a deposit. He not only did not remember me, he said he talks to alot of people, but he told me that he could not give me my cash back. I asked to talk to an owner and I got know where. He was actually RUDE! I was so frustrated. He said that he did not recall ever talking to me and that he promised it would be in next week. I refused that answer. He told me I could get a store credit if I wanted. I threatened small claims court and he said, «you will probably win!» Thank Goodness the assistant manager Lila was listening to the whole conversation and altough she could not give me my money back she offered to let me have anything in the store with no tax and free delivery. I could have dealt with small claims court but I didn’t. I picked a mattress for my son and 2 night stands. Well guess what, when the delivery got to my house it was NOT the mattress I ordered. It was some cheap one. I sent it back. The next day went BACK to the store, dealt with Lilia again and she aplogized and the following day they sent my CORRECT mattress. I will NEVER buy anything from them again. THE WORST SERVICE EVER. I am done with them and suggest you give your money to someone who knows about customer service.

I purchased a sofa set from this store and had to pick up my self because the delivery charge is rediculose even if it is local it was almost $ 100. Once I got the furniture home the quality was not good the cushion on one of the arm rest was not placed right and was obvious I called the warehouse because that’s who you have to deal with not arianas furniture they won’t help you. At the pick up site the customer service rep bee Nunez that’s the name was very rude never apologized and was no help in trying to help I thought since it was a manufacture defect they would come out to pick up free of charge not at all you have to load your furniture on your truck again drive your furniture back and waste your time and gas eventhough it is not your fault the furniture was defective then they will repair it not give you a new one nd after about a week you have to drive back and waste more of gas,$ & time and drive it home and unload again OH & NO REFUNDS NEVER AGAIN WILL I SHOP HERE I found a furniture site online with great customer service & FREE delivery with better prices than arianas it’s called furniture 2go should check it out