Braum’s Ice Cream and Dairy Store

I’m in the process of contacting both my card provider and the corporate office over what happened last night. Ever since I moved to the area last year, Braums has been a go-​to place for the occasional bite… in the event I didn’t cook.
Last night, I ordered a plain grilled chicken sandwich and two chicken strips. You would think that was simple enough, right? I get to the first window to pay, and a woman takes my card, swipes it, and then proceeds to keep it – before waiting for what seems like minutes, trying to get someone else’s attention. At first, I was thinking, what the heck is going on? If you want to talk to a coworker, fine, but let me have my card so I can get on with my day.
As it turns out, she couldn’t do two things at once (take an order and swipe my card for mine), and thought my order was the people behind me – thus charging me their amount.
The woman, who I assume was the manager on duty, didn’t understand why she would do that. Hey, mistakes happen, and I was ready to just let it go and wait for the situation to get fixed (refunded).
What pisses me off a bit is that the MANGER, the one trained for situations like this, typed away on the screen and swiped my card for what seemed like four or five times. She never said sorry, never told me what she was doing BEFORE she did anything with my card. After two minutes of her going back and forth with her machine, she told me she refunded me for my order… but come to find out, the cashier charged me right — and now the manager charged me for a different order.
Once again, she was back on the computer swiping my card away. She gave me two «cancel» receipts for the «wrong» transactions, and my correct receipt. When I asked her how many times she swiped my card, she said three. Then why do I have FOUR charges on my account — two for my original order, one for the mistake, and once random amount?
At no point did I interrupt the manager while she tried to remedy the situation. It makes people more flustered, and more likely to make a mistake. Obviously, that wasn’t the way to go…
I’m sure this will get resolved, but really had a «distaste,» if you will, for the manager on duty.

My husband raved about this place that they have the Best ice cream. With that being said, I had to try this place out. On our last day in Oklahoma. I was hungry and needed a cold treat. I got the combo with burger, fries and substituted the milkshake with rootbeer float. When I asked the girl if I could substitute for rootbeer float she looked confused or unsure. But the combo plus milkshake for $ 5, sweet deal!
The combo came with crinkle fries which were crispy & burger was just alright. Rootbeer float was tasty with few scoops in there. I could scoop the ice cream up after.

We are very happy to have a braums so close to home. My wife absolutely loves the burgers and ice cream. My favorite is another brand, but this is pretty good stuff. I only wish they had a chocolate peanut butter ice cream like a certain other brand…
I am still disappointed at the ever shrinking portions and ever growing prices. This is a real pet peeve and Braum’s leads the way in this department. I want a half gallon. I will pay for a half gallon. Stop making odd sizes and still raising the prices.
Also, when I order a hot fudge sunday, please put some hot fudge on there. It has gotten to the point I just buy the supplies and take it home to build. I get more sundays, with better flavor, for less cost, much less.
We will obviously be back, but I will chagrin the servings a little every time.

My husband and I ate here a few weeks ago. Tasty food, even my favorite kind of crinkle fries. However, my husband and I got food poisoning within 15 minutes of consuming the chicken strips and grilled chicken sandwich. Was either the fries or the chicken that got us. The food tasted great, but I’m just not willing to go through that again.

I don’t know what happened, but I moved away for 3 years and come back to a braums store totally run by high schoolers. I usually come here for breakfast with family every weekend, and always order the #4 English muffin, every time they try to give me a sausage biscuit. Their quality of food has dipped tremendously and will only come back to purchase milk.

STRIKE 1: My daughter’s burger was ordered with cheese only (as verified by receipt) but came with mayonaise and other toppings. Those things happen. STRIKE 2: When burger was returned and error pointed out, staff apologized and took it back. We assumed — incorrectly — that they would prepare another burger for her. After waiting for about 20 minutes, I went to the counter and found that not to be the case. Again, staff apologized and this time provided the replacement. STRIKE 3: On about the 3^rd bite of my jalepeno jack burger, I felt something that felt like hard lettuce. .. it turned out to be a about a 2″ x 3″ piece of paper that looked like it had come from the cheese. I asked to speak to the manager and recounted the events described here, indicating how disappointed I was (trying hard be calm and not rude). The manager said «I’m sorry». .. and that was the end of it. No offer for a refund. No free ice cream coupons. I won’t be back anytime soon.

Good food, good service, I did hear one worker in the back using a curse word which IMO shouldn’t be heard by customers.

Brand new store! Huge selection of everything you could ever want or need from a Braums.
New section has all kinds of milk, juice, frozen foods, ice cream, and snacks you might be searching for in a convenience store. Skip 7-​eleven and come here instead to support a local company who carries all the same (if not better) goods.
Although for a large store the seating area seems a bit smaller than I remember.

Brand New store and restaurant. Very good selection of produce and Milk products. The food is very tasty and is better than Sonic any day. Lots of parking for Cars and Bus.