Vinjon’s Kennel

I have been going to visit Kennel for the last 20 years with my other dog I just started going back with my new puppy and I have to say I am very disappointed not sure if it’s a new ownership or new management I took my Yorkshire Terrier in for grooming the first time and they just did a little tidy up because it was his first time I took him back today and the lady who took him and made it sound like I should have brought him earlier because he needs to get used to it when I picked him up his haircut was so horrible I could have done a better job I express my dislikes. when I got home the more I look at him and the more disappointed I am he has hair flying from everywhere and I called spoke to the manager and she sounded very unpleasant told her how disappointed I was and she said okay I will pass on the message I’m definitely going to look up at the main owners of this Kennel to express my disappointment on the service and the way it was handled I’m definitely in the market for a new groomer

I needed an emergency haircut for my doggie and immediately they were able to squeeme me in. my pet was there for only 3-​hrs, not that long. Overall i was a very happy customer!

Boarding… I don’t think they have bad intentions but I also don’t think they go above and beyond. If you are ok with your dog being in a kennel, getting food and water and cleaned up after, you’re probably fine. If you want someone to treat your dog like family, make sure they’re comfortable, notice when something is wrong then go somewhere else.
My dog was here two weeks (through the board and train). When I checked in she asked me how much to feed and I said I didn’t know, my dog is free fed and grazes all day. She said she would start him off at 8 cups (Great Dane) and adjust as needed. I called and was told «he’s fine.» I was a little shocked they felt that was an acceptable answer but probed by asking specifically «how is he eating? Is he getting enough to eat?» She said «yes, 8 cups is a lot of food.» Uh ok. I also got a report from the trainers saying he was a good eater and maintaining a healthy weight.
When I picked my dog up he was anything but fine. He was so thin I could see all his bones, including the ones on his tail. His paws were red and swollen and had open sores. He had bad calluses on his elbows from lying on hard ground for extended periods of time. Turns out for a few days they had him in a small concrete kennel. They did move him to a larger, more appropriate sized run but it was all gravel. The trainer said she brought him a raised dog bed. So it seems to me like they don’t have appropriate accommodations for larger dogs (I was promised he would have a large play kennel with gravel and grass).
I did take my dog to the vet. He went days before being boarded so we were able to tell that he lost 5 pounds. Had he been home he would have been gaining since he’s still growing at 13months old. He also said they should have been feeding him 12 cups, not 8. I don’t really blame them for this but they really should have seen that he was losing weight and acting hungry. I also would have liked them to notice the allergies and let me know so I could’ve made sure he got allergy medication. When I checked out I told the girl I was unhappy with his condition. She told me she couldn’t help me and to call back and talk to the manager, Angela. I did call back and Angela told me she would look for his care card and call me back. I have yet to hear back and it’s been a week. All in all I wouldn’t accuse them of intentional neglect or malice but I will say they’re just doing the minimum. We won’t be back. Customer service skills are also poor. Just some advice, always look to see where your dog will be kept before you leave, if they won’t show you they’re hiding something.

LOVE, LOVE, LOVE, BRENDA! my standard poodles’ groomer. My girs act TOO happy to see her — more than for me! I say her name at home before we leave and Xena dances.
Brenda used to raise standard poodles so she does a terrific job. Cost for mine is about $ 65 per dog which is the same as anywhere else BUT you will not get the same quality any where else. She’ll let you know what if there are areas of your dog’s body you need to pay special attention too. SHE ALWAYS 100% listens to my instructions. I take her suggestions, when I ask her, because she KNOWS poodles. She has many ideas for different cuts, IF YOU ASK HER. She has a picture book.
Drop off your doggie around 8 — 10 and you can pick them up around 3 – 5. You’ll not recognize your baby cause she/​he will look like a show dog!
GOOD IDEA FOR YOUR NEW PUPPY: If you just got a puppy, like I did, start a mock clipping session. Outdoors, use lease and tighten it, to control your baby, even under your foot works. If you have clippers — great (the noise is important) or for the noise you can use a people shaver nearby the dog, BUT OF COurSE, you don’t trim the dog. Its for the noise. If not, use the pair of scissors you will dedicate to trimming your dog. Mimic what the groomers will do, for the sake of the first time you actually take him/​her in. SHOW ALL TOOLS TO YOUR PUPPY. Pay attention to clipping their paws– pulling on the toes, pull gently on their face and move the ears round in your hand. Turn the puppy over and use scissors on their belly. Make the pretend seem realistic. Its just acting, but you introduce your puppy to grooming experience. You are doing this for YOUR PUPPY’s benefit. It will help you both relax at the real grooming appointment.
My breeder said — LOL — you hang on to the dog UNTIL THEY give up! LOL Be the boss.
OMG — THE FIRST TIME, MINE YELLED, SCREAMED, AND SQUIRMED THE ENTIRE TIME LIKE I WAS KILLING HER. I used all my body to keep her within reach. LOL A few days/​week later, she only SCREAMED, YELLED AND SQUIRMED MOST of the time. Then finally she only yelled and squirmed a few times. FINALLY she got relaxed. Be tough!!! When i took her to the groomers for real, she was relaxed (and so was I) and BrENDA could tell I it was obvious I had worked with her.
Go to Vinjon’s. They are all great groomers. Oh and remember to tip. (if you don’t like the cut on your dog, tell them NICELY. No reason to be nasty. Fur grows out.)

Hi Angela and the Vinjon’s Staff,
I can’t thank you all enough for the great care you gave to our bionic, senior, superdog Jenny, while we were away during Christmas. You handled our 14 year-​old, diabetic, practically blind-​in-​her-​one eye, practically deaf, arthritic dog with such care and compassion, that it was easy to tell she loved you all, because she was happy and in great shape when we brought her home.
Happy Holidays and Thank you from the bottom of our hearts!

This kennel is great. They are very caring. I bring my dog food and bed for long stays. He is given play time during the day and you could also sign-​up for training while they are here. They also do grooming and he is bathed before I pick him up. I would highly recommend them for boarding your pet.

I have been taking my pups to Vinjon’s for quite some time for grooming & boarding, on & off. In June we had a horrible experience when we were dropping our dogs off. My husband had to leave our vacation to go get them, because the dogs were so distressed by what occurred. Fast forward to Labor Day weekend. Dropped off 2 of our dogs, small, pick them up, & one of them is limping. I called and spoke with a «manager,» Justin, he right away said she wasn’t limping while she at their facility. So I take her to the vet, because she is obviously in some pain & has some swelling. She is a mini daschund, mind you. Vet says she either has a bug bite or broken toe. I am just blown away. What happened to my pup while she was at their facility? Do they even really watch the dogs and care for them? What if she had been bitten by a black widow? That is just unacceptable. It is animal abuse & neglect! Calling them will do nothing, but writing this review to warn other pet owners to stay far away from here!

I have 2 large labs that are full of energy, seems they are even more excited & Hyper when they get here.
The last few months they have stayed more than normal due to us being out of town a lot. Anyway, as soon as I pull up Angela & Courtney are quick to help me get the «Boys» out of the car, take them back & attempt to get them in their «Hotel» for the weekend… I say attempt because my dogs have been known to not be on there best behavior & try to break free to go see other dogs or run circles around the locked gated kennel area. Meanwhile Angel, behind the counter is always sweet & friendly when checking them in. You can really tell that Angela, Courtney & Angel love their jobs & make us feel safe & secure dropping off our «Boys». I have to say that I’m very impressed with this facility & these ladies I’ve mentioned.
**HIGHLY RECOMMEND**
Thank you for all you’ve done Angela, Courtney & Angel!!!
Thank you also to the owner Vince for getting back to me in a timely manner.

Hey Vinjon, I have a great idea for your business. Next time someone calls and reserves a kennel spot for their dog while they are away on a long planned vacation, let them know they have to bring all their dog’s God Damn shot records when they come in.
This way some poor family won’t be scrambling to find an alternative kennel because their flight leaves soon out of LAX.

I trust Vinjon’s Kennel implicitly. My Lucy stays there whenever we’re away. Last time as we arrived one of the girls came from the back and got on her knees and said «Lucy!» and hugged her. Needless to say that made my leaving her a lot less stressful! I’ve boarded at a few other places, including a vet. In most other boarding facilities (including the vet) my dog came back with kennel cough. This has never happened at Vinjon’s. Also, It’s a Dog’s World is on the same property and Karen Widaman is a great trainer. Lucy not only gets play time, but she also gets training brush ups. I’m very happy with this arrangement!

second time around for Gizmo and Abbey, prices are little high but the service is great… most places charge the same… great service

****BOARDING*****
If there is a zero, or negative, I will pick that with a heart beat.
Have you ever heard of someone telling you because you’re dog tries to jump the fence so we don’t walk them or let them play. So your dog only stayed in his run about 4 feet long space while you’re gone on vacation for a week?
So what he’s about 50 LBs, he doesn’t need space b/​c it’s not my problem~
By the way, I won’t call you about it and tell you, you will have to call us and check on your dog. Ohhh so you paid extra for play time, sucks to be you.

We have been coming here for the past…2−3 years since we moved to Chino and they are always great to our dogs. They already know our dogs by name and after they’re groomed they look and smell fresh and clean. Brenda is always friendly and so nice. We normally ask for Justin to groom our dogs because he does a great job. We have 3 little ones that we need to get groomed every 4 – 6 weeks. The little grade cards are nice and vinjons is really close to our place which is a plus. Friendly consistent service!

BEWARE… Have used this kennel for years and years, however we were out of state last 3 years, came back… big sign out front «Brenda is Back», she was a manager there for years and years, apparently. We left our older dog there, has been boarded there before… with her mom… mom (dog) passed away last month, old age… I told Brenda, that my dog Sassi has never been boarded without her mom… she understood… We r gone for 5 days, I was on my way to pick her up Mon morning… message on my cell at 845 to call, I call her right back, wait for an extended time, she answers, and without skipping a beat, tells me sassi died … of course, Im speechless, she said they checked on her at 8, she was dead in her kennel. Her tone and demeanor, unbelievable… absolutely no compassion, no explanation… nothing. said they sent her over to my vet, I could go there… Vet could not diagnosis, of course I did not expect him to, also could not give a time because he said she had been refegerated !!! Brenda said no, they do not do that… I believe my vet. Husband called to question her the next day… very very cold, no compassion… denied refergeration, said she would talk to the vet… I cannot and do not blame them for my dog passing, but I will never ever board an animal there again, and this lady so needs to learn some compassion and how to deal with people. I am devastated… I have lost 2 dogs in 6 weeks and she knew that…
I cannot explain how Sassi died… but they did not try to explain anything or be the least bit sympathetic, so it makes me wonder how they took care of her or any other animal in their care…

Pros:
–The people who work there are nice enough.
–They took our dogs very last minute.
–Very reasonable price.
–Our dogs didn’t come back smelling like feces or urine (we didn’t do the grooming).
Cons:
–The dogs stay in a small «run» that is a small room.
–They don’t take dogs on walks or outside of the kennel while they are there.
–Stressful experience for my dogs.
It was really nice that they took our dogs very last minute. We just moved here and were in a pinch about what we were going to do with our dogs when we went out of town for the weekend. The way they described the runs, I imagined a large space that they could run in. In reality, it is a small rectangle concrete room (I think 4′ by 14′). A lot of the dogs were barking because they were stressed. I almost cried when I got in the car because it reminded me so much of the pound. BUT our dogs are dogs and don’t need a super cushy place for a short weekend trip. The thing that bothered me about the place is that they don’t take them on a walk or even outside. You can pay extra to have them taken out for 20 minutes (Because we have two dogs, they would have taken them out one at a time for 10 minutes each. That did not seem worth it to me… 10 minutes is not enough to really make a difference).
We won’t be taking our dogs back there. Not because it is a bad place, but because of the lack of dog/​human or dog/​dog interaction. If you want your dog to be safe, but stressed, go for it. I personally think there are better services and we will be using them in the future. I cannot imagine going out of town for an extended time and leaving our dog in a sunless box.

Good place to get your dog groomed. I have been taking my dog here for 16 years and they’ve always done a great job and been kind and gentle to her, even in her old age. The prices are pretty good in comparison to other places near by. The place is pretty organized and well maintained. Worth trying.

I needed to find a good kennel for my dog while my family was out of town for a 4 days. Don’t bother taking your dog of he’s a Chow or Chow Mix no matter how nice your dog may be. My dog is 10years old and is the biggest sweetheart ever and they won’t take him because he’s a Chow mix. I won’t be doing business with them in the future, with or without a Chow.

This is a great kennel and Scooby’s home away from home when the family goes on vacation. Staff is friendly and they do their best to make the dropping off process smooth and not so heart breaking.
The best part of this kennel is knowing staff does a great job of making Scooby’s stay a good one. I know they treat him well because when we pick him up he is happy and healthy.

Grooming: Hands down, best groomers around. Believe me, I’ve tried the rest, from the big box pet stores to mom and pop shops, Vinjon’s is the best. I have two mid size pooches, one of which I will attest is more than a handful. Other groomers have refused to service him because he gets anxious while up on the table, but I applaud Vinjon’s and their professionals for working their magic and calming him down enough to get the job done. Being a poodle with thick knotty curls, it isn’t an easy task, but they manage to do it! I always call ahead for Saturday service, drop him off first thing in the morning and he’s done by early afternoon. Both dogs always come out happy, perky, clean and adorned with a bow. Not to mention the groomers are well trained into letting you know which cut would be best according to breed, season etc.
Boarding: I’ve boarded both dogs here for 2 weeks as well as my sisters cat for over a month! All the animals came out happy as they were well taken care of, well exercised, and well fed. No worries here though definitely request a bath before you pick up your pets-​dogs will be dogs.

We’ve boarded our two little dogs (under 15lbs) here several times. I’ve found the staff to be both knowledgeable and good with animals.
The dogs come home healthy, tired (but not anxious), and clean (they’re indoor dogs and we always have them bathed before they come home).
My favorite services: they give your dogs snacks (that are owner provided) for free and play time (aka time with humans while being boarded) is fairly priced.