The Home Depot

Lisa in cabinet design is amazing! I needed a home office. Went to Lowe’s and received horrific customer service. So I ditched Lowe’s and checked out Home Depot. Lisa listened to my wants. Took time to design my office which turned out beautiful. Kept me up to date with the entire process ordering. I changed my mind a couple of times w sizing and colors and Lisa totally accommodated my back and forth requests. I’m giving 4 stars due a minor set back w the delivery process. Lisa gets 10 stars!

Ordered some wood and supplies to redo my patio. The delivery guy did several things wrong, like not calling the right number and dropping off all the supplies in the driveway when he was given explicit direction not to.
I was very disappointed and called the store. Thank you Theresa the assistant store manager for resolving my issue. She actually sent some employees over to move the wood to the backyard. She and her employees were very sweet and really did a great job. It redeemed my faith in Home Depot’s team work and customer service.

Its really hard to find anyone to help. You can ask over and over and you end up just standing there. when you run all over the store and complain they talk down to you and when asking for a manager they always reply that there busy or they called one and don’t know why they haven’t come to help. really really frustrating to shop here and not very welcoming.

What a great experience working with Marvin @ the pro desk. He made ordering new windows and a roof super simple. Thanks Marvin, you’re part of the reason I purchased 5k worth of materials from HD.

Had a very unpleasant experience with a girl named Favi at the self check out area. Doing nothing at the self check out she looked annoyed to be asked a question when we asked her where to find something. Sent us to the wrong place without even looking at the computer in front of her to see where it would be.
We go to self check out and had an item which has no barcode. She’s gossiping with a girl we later found to be the supervisor. I remember asking for help and she whips around and literally glares at me. We ask her about the item and the whole time she looks annoyed. She scans in the item at almost twice the listed price and we ask about it. She looks so bothered to do her job and then makes my fiancé go take picture of the price. So my fiancé goes all the way back to take a picture and he’s clearly upset while the girls continue to gossip. He comes back and comments about how next time someone should go with the customer or get someone to go as the place is huge. While we’re leaving, I can see them glare at him and I had enough. I ask another employee to speak to a manager and the girl she was gossiping with comes back. I tell her that Favi was very rude to us and she says she’ll talk to her. Yeah, right…
Most of the staff is so nice and helpful. Too bad some of the lazy, snooty, gossiping girls ruin the experience.

First of all I want to thank Kenny and Armando for helping my wife and I who had been looking for the half whiskey barrel planter. Both were very patient looking for them for about a half hour before locating them on top of the racks. Kenny was very courteous the whole time helping us at the store. Kenny took ownership in the garden area. And told my wife and I we weren’t leaving until we found the barrel. We just came from the Pomona Home Depot and online said they had 7 in stock and would not help us look for them. Mike at Pomona just pointed at other planters that where not even close to the one we wanted and we had the sku # and a picture. Then Mike pretends to call the chino hills store were it shows online to have 19 barrels and said they did not have any. So we called ourselves to find out they had them. Again thanks Kenny for your help! Wonderful service!

Garden time Home Depot has
Hula Berries 4 pack plants 12:98.
Normally I would avoid getting drug to my hubby’s daily Home Depot trip (not an exaggeration) but on garden day it’s survival mode. Yes folks, I might end up eating this stuff. So imagine my delight at discovering a new fruit; the hula berry. It supposedly looks like a white strawberry and tastes like pineapple… ding, ding, ding, we’ve got a winner. It practically flew into the cart. All the tomatoes a human can eat and peppers too, we will be having plenty of salsa this summer… if you have an avocado tree, maybe we can get together and make some quac???

The Good: 1) This Home Depot almost always has in stock what I’m looking for; 2) The store is logically laid out and well maintained; 3) There’s rarely been a time I’ve had to go up and down the aisles looking for an employee to help me, in fact they often approach me first asking if I need any help.
The Bad: Being constantly approached in the aisles by slick salespeople from Solar City, or briskly walking by their sales counter and having them attempt to start a conversation with me. This has been going on for a year now and its’s really getting annoying. Please stop!

This is by far the best Home Depot I have been to!
Being a home owner I find myself at HD almost every week and this store is the best stocked in every single department!
The best nursery selection ever, the plants are so healthy here, I come here to buy them instead of going to HD in my home town.
Great service, clean store, fair prices.

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

Thank you Daniel!
I came in today needing help because my car was overheating in the parking lot. I was praying they had car coolant, (I know, a long shot). Even though they didn’t, and they could have easily blown me off since it’s a home improvement store and not an auto store, Daniel still helped me out. I bought a couple of gallons of water and he even came out to my car to help me.
I know this may be irrelevant when it comes to home improvement, but I feel like my experience speaks volumes as to the customer service they have here. Good people willing to help no matter what! And super knowledgeable!
Thanks!

As many of you can attest if you used Turf Evolutions. They actually walked off the job before finishing. Fortunatly we contracted through Home Depot and they came out and looked at the job that was done and immediatly took Turf Evolutions off the job and got Genesis to redo all the work the way it should have been done in the first place. I cannot tell you what a relief it is having Home Depot to count on. From the staff at the store to the regional Director (Kreg Fugate) the experience was handled professionally and to our great satisfaction. Thank you Home Depot and Genesis Stone Works for a job well done!

Costumer service here was great! The 2 men that helped me went beyond what I expected to get me what I needed

I decided to buy a security door for our back patio from Home Depot, I’ve bought two from them in the past so I figured it was no big deal.
I met with Amy who told be that yes we could get the same patten we wanted no problem. I paid the 50.00 for the measure of the back door that we wanted.
When the company representative came out he told me that they could that they could do the job but it wouldn’t be the design we wanted and that only half of the door would be useable.
I called Amy back at Home Depot who said it was possible and they she confirmed it with the company in Arizona.
When I showed up to pay the balance at the store I wanted to review everything and I’m glad I did. Mistakenly Amy put down that this security door was for the front entry not a sliding glass door and it would not be the design we wanted, even though I had stressed this was for a sliding glass door several times.
Going forward do NOT do business with this Home Depot location. Their service has really gone down hill and their lack of attention to detail luckily only cost me 50.00 not the 2300.00 that I had planned to spend there. Go to another location of better yet go to Lowes.
Thanks Home Depot and Amy for wasting my time and money!

Shame on Home Depot your American flag out front is faded and in poor condition. Combine this with not giving veterans their discount and it’s a BAD image. Lowes is respectful and cleaner! Take a lesson.

Patrick Patrick Patrick. Do yourself a favor and ask for Patrick in home appliances whenever in need. He knows his product, he knows his vendors and most of all he knows what he can and cannot do; and when he can, he delivers. Bought a whole full of appliances and Patrick /​Home Depot were our one stop shop. Samsung Showcase fridge, Samsung Stove and Microwave, Samsung Dishwasher and a pair of Samsung HE washer/​dryer. It took Home Depot four separate deliveres to get it done but Patrick had forewarned us the day we ordered the appliances and it came about the way he had told us. Excellence in craft and service, thank you Patrick. thank you!!! Kirk & Lynn

my boyfriend bought me some cacti from this location. when i was repotting them, i noticed that the side of the pots that the cacti came in said «Treated with Neonicotinoids» (pesticide known to kill problematic pests & also known to kill bees).
i will no longer be giving my money to an establishment that sells plants that have been treated with pesticides.

It’s hard to find a sales rep sometimes but once you hunt them down they go beyond the call of duty. I love my local Home Depot.

I come in here cuz it’s close to work, so it’s convenient.
There’s usually a lot of parking and it’s never too crowded, so I enjoy coming out here, but it just sucks because I’m here during work hours, I can only afford to make a quick trip and get small items because I can’t take it home right away.
But the Home Depot associates are always available and willing to help out, and they’re very knowledgeable too, so it makes my trips much more efficient.

Llege buscando pintua para unos miebles laminate me recomendaton k usara primero un fondo y despues la pintura y me quedo muy bien. Siempre esta alguien para alludarte.

I had to order a Range Microwave and a CookTop Stove. The Appliance Department was Friendly and I Gave Them the ONE STAR. However, the Whole Entire Ordeal was Very Disappointing. When I Placed My Order, They Stated that they Have to Send a Person to Measure for the CookTop and for the Range Microwave to Make Sure what I Order Will Fit. It cost $ 69 to send that Person, but will be deducted if We Buy the Appliances. The Person that came Did NOT have Any Dimension of the Appliances that I was Buying to See if It will Fit. My OLD GE Range Microwave is 36 inches (discontinued) and I Bought a Whirlpool 30 inch Microwave. I also have to Buy a Side Filler which was $ 190 and Thankfully they Price Match Lowe’s $ 157. The Side Filler is Supposed to make a Clean Flush Look. I Thought that was the Reason for having the Person to Come Out to Make Sure All Will FIT Nicely. The Range Microwave is Sticking Out 4 inches More. Very Disappointed with the Job… I have Pictures to Show, If You were a Customer and If You Would Be Happy with this Installation!!!
I was OK with the CookTop Installation. I did Not see No Problem there.