T-Mobile

John provided excellent customer service and was very professional in helping us in our switch from Boost to T-​Mobile. His knowledge of the phones, coverage area and plans was very helpful. He also has lots of patience and a great sense of humor as well. It’s nice to see that some places still do provide excellent customer service. So if you go to this T-​Mobile be sure to ask for John, he will take excellent care of you.

Ask for John when you go to this location. John has great customer service skills and was very helpful. We went in to switch from Boost to T-​Mobile and he was friendly and gave us exactly what we were looking for. It’s such a relief to go switch carriers and not be forced into something you don’t want or need. Thank you John for all of your help! :)

Came here with my family to change from Verizon. John was extremely helpful and informative. We now have unlimited data and our bill is significantly lower! All the workers were super friendly! (They even offered a chair for my mother to sit on.) Very happy we came here! Highly recommend this T-​mobile :)

The customer service is superb. The phone service & quality of connectivity SUCKS! Sorry I made the switch.: (5 lines down the drain … shame shame

Best phone service i have had. Great customer service. Special shout out to Tyson for being a huge help. Highly recommend.

Came in today and left a VERY happy customer… Would definitely come back to this store… Go see Omar, he was GREAT to work with and helped me with everything today… Store manager Tyson was also very friendly.

The guy who helped me out was sketchy off the back, wished I knew his name though. Tried too hard to get his commission in, but managed to find his tricky practice and stopped it right before screwing me over even more. Once I caught up to what he was up to I decided to cancel the bundle package, which cause an awkward experience after that. BE AWARE OF BUNDLES!!! Here are the 3 things that happened that day and pretty sure he uses here as his selling tactics every time.
1) Didn’t walked out with the phone I intended to take home that day.
I had made up my mind on a phone for my mom. I ported her line over from Verizon. I wanted the iPhone 6s Rose gold 64 GB. They had it in stock but the guy managed to talk me down for the 16 GB saying that I would be getting free Bose speakers, case, screen protector for getting a new account. Biggest mistake, by the time I had figured out what he was doing he had already finished activating the iPhone on the account. Since I canceled the bundle and he had already installed the screen protector he charged me around 35 bucks for a stupid plastic screen protector that could of had picked up at Walmart or bestbuy for 15 bucks.
2) Told me since I worked for UPS I would be getting their corporate discount. FAKE!
I’m pretty sure the guy new that tmobile no longer offers corporate discount other than just a $ 25 dollar debit card. He also lied that he was going to ask his manager for account credit and that credit never came in and never got that follow up call that he had promised.
3) Phone buy back program is a straight out lie!
Its been ³¹⁄₂ months of fighting back and forth. They’re telling me that the buyout is not valid. I have also submitted all the paper work that they requested and still cant figure out what their fine print reads.
They are messing with the wrong person, will definitely be filing a lawsuit with this location for stealing, lying to customers.
Everything is stated here,
READ ALL OF THE NEGATIVE REVIEWS Before doing business here… AND BEWARE.

Great t-​mobile store! My friend Tyson was very helpful and helped me out with my warranty on my phone.

I had a good experience at this location. Tyson the store manager is great and full of energy. He has much knowledge of the products provided and he gave me good information about the phones which helped me decide on an upgrade. The best part about this experience is that he acknowledged every person that came thru the door and attempted to get them service as quickly as possible.

Came in to pre-​order the new Samsung new s7 edge. I have got the help once I stepped into the store. Ahmed helped me. The service is great. Had excellent experience. Would love to come back again

My girlfriend & I went in Friday morning to switch over from Sprint and had the best experience at this store. Victor, Jay, & Tyson (the store manager) helped set up our account and they were literally the epitome of amazing customer service. They answered all of our questions and kept it fun. There were no awkward or dull moments during the lengthy process with those guys. We left with an iPhone 6s, Samsung Note 5, Samsung Gear S2, and the best accessories. We love our new phones and will definitely be coming back only to them if we have any future questions. Thanks for all of the help guys, the switch was even better thanks to you.

They gave me a defective iPhone 6s and won’t let me exchange. They push me talk to Apple directly. Don’t go here to purchase your next phone

Went to this location to get my shattered screen fixed and ended up leaving the store with a new iPhone 6 new case and glass protecter and studio beats!!! John abilogu gave us awesome service and hooked us up with the best deals!!!

John was just the best! I came in solo to ask questions, and returned back with my husband and only wanted to deal with John. I truly felt that the T-​Mobile deals were too good to be true, but John took great care of us and we made the switch! He was so thorough in communication and did not hesitate to answer any of our questions. We were in and out with a new carrier in less than 30 minutes! I will recommend anyone and everyone to this T-​Mobile store and especially to see John!

John is awesome seriously I have no other words to describe him great job T mobile for hiring someone like him great personality and helpful… I will give him 10 stars if I can

The customer service at this T-​Mobile location is on point and definitely did not disappoint. I’ve been considering making the jump from Verizon for a few months and Ryan G. was able to talk me through all of my reservations and help me to make the decision that was right for me. What I appreciated about his approach was that it wasn’t super salesy or pushy, instead Ryan talked to me like a regular human being trying to make a big decision. He listened to my concerns, was super knowledgeable about the services and plans and provided the information I needed to make the decision for myself.
The main reason I wanted to leave Verizon was the crappy customer service and their unethical sales tactics, and my experience at this T-​Mobile location confirmed 100% that I made the right choice. Many thanks to Ryan G. for such a great experience!!! He really does know his stuff and does all he can to make sure that you leave feeling happy with your purchase.

Came in today to switch out my boyfriend’s phone and jump to the next phone after cracking the screen of his current. Had (I think the manager) greet us right away and figure out what he wanted. He then set us up with John (who I think was training Omar) who also ended up getting us a Fitbit charge HR and a pair of dre beats headphones for very little down and almost the same price he was paying monthly. Customer service is fabulous. Both guys were helpful and very nice. Usually have gone to the store in City of Industry but we moved over here and this is definitely where we will be coming when I go to upgrade my iPhone in a month.

These guys were great!!! Switched me right over from rob me Verizon lol this store is awesome!

Highly satisfied with customer service by John. Tall handsome man with glasses. Greeted my daughter with a smile and tried to help find a screen protector for her HTC1. Helped me with a new charger for my Galaxy S5. In and out in a reasonable time.
Thanks John

I love this tmobile everyone is nice and friendly. I am a small business owner and came in looking for a cheap plan for myself, husband and my 2 employees. Boy did they hook it up. The manager Tyson (the funny guy) gave me $ 350 just for signing my business up… AND a free website… I was like WOW!!!
#MagentaPOWER!!!
#SOlongVerizon
#ICANREALLYHEARyouKNOW