Scooter Depot

Terrible place… do not buy from here… once you purchase the scooters, they do not start and you have to call back and speak to tech support… but then you end up waiting on hold forever and the solutions they offer end up costing you more time and money. If I could give 0 stars… I would… but unfortunately there is no option to do so.
BUYER BEWARE… this company has changed their «name» several times in order to keep people thinking that it’s a different company… but it’s a essentially the same company… but they try to «market» themselves with a different name so that any bad associations tied to their current name will not be associated with a new name. PLEASE DO NOT BE DECEIVED!!!

Stay away. I had trouble finding this place to review it because they’ve changed their name so often. I’ve spent over $ 1000 in repairs on this scooter. The turn signals stopped working, the hoses are cheaply made and crack easily, and their repair department does not return phone calls. I’ve only got 500 miles on this thing. Spend an extra $ 2000 on a name brand scooter, do not do business with these people.

Extremely poor quality, rude customer service, zero help. How does this company still exist?!? DO NOT DO IT!!!

dont do it they will leave you out in the cold

This place is an absolute joke. They sell you knock off products from China that break a week later.
Customer service is worse than Hitler’s régime and if you try to sue them in court, they change their business name and run. I filed a lawsuit yesterday so hopefully my lawyer can find the long line of green slime trailing behind them as they ran from all their over customers.
Stay away from these people! Seriously.

This place is complete garbage! from the products they sell to the staff they hire. online chat is a joke, david is a douche and I’d rather pleasure myself with a belt sander than do business with such a lame excuse of a bullshit company. I only gave it one star because it wouldn’t let me post if I left it blank

God I wish I could give them 0 stars… Or even better! –5 stars. No other company has made me lose as much hair as this one. LITERALLY! I’m bald now (please refer to one of my profile pictures). So it turns out I’m not the only person that’s been monetarily raped by them.
Good, maybe there’s a support group I can attend.
DO NOT…
I repeat…
DO NOT EVER BUY ANYTHING, from this irresponsible business selling products imported from China. There should be a federal BAN to stop the importing of any vehicles or vehicular parts from China. Close this store down. And ALL of the other storefronts selling these dangerous products. As a matter of fact, I’m going to call my congressmen about this. Everyone follow my lead!
Support America!
Get a loan…
Buy a Harley,
and if you live in Illinois,
call Senator Dick Durbin (DC Phone) 202−224−2152, (DC FAX) 202−228−0400. And Senator Mark Kirk (DC Phone) 202−224−2854, (DC FAX) 202−228−4611.

If you like getting s c r e w e d — o v e r, well, then you should definitely buy your scooter from theses guys. They keep changing their name because they are being sued by most everyone. I bought a 50 cc (Chinese) scooter from them.
Within the first year, the engine blew-​up. SUNNY SPORT /​SUNNY DEPOT fully denied liability and basically told me that all sales are final and that I can either sue them (as many have done in the past), or, as the guy said to me as he laughed lightly, «Take a hike, moron».
Yes, this is how they treat you, their customer.
BTW, if you do try to sue them, be advised, they will change their name so as to attempt to confuse local court system and escape prosecution. Could someone, anyone out there burn these guys down or something?
These folks are crooks.

UPDATE 9 October: Called Scooter Depot again about the part they would send me for the turn signals which are not functioning properly. The problem is the lights when activated stay lighted and no longer flash. I had called them last Monday the 1^st of October and waited 15mins THEN for a tech-​type to talk with. This time I waited over 15mins again to get a live person and told them it’s been a week since I called initially about this problem, and that part must be flying around in circles from southern CA to NYC then to SF to get to me. Chris told me they had a fire inspection (how convenient) and could not access their warehouse for 2days so they are all backed up. I’ll say they are slow, late and lazy! Chris assured me there would be a tracking email sent when the part goes out (yea right) and it would be shipped within two days more — after a whole week of not being shipped, I’d say that is really quick service!
The scooter now has over 115 miles.

I would give this fucking place 0.0003 of a star if it would let me because they have ‘Sunny’ in their business name. Which from my experience with them, is ironic.
I found them online and they have a selection of scooters which I was interested. I called and spoke to a somewhat helpful sales person, placed my order asked 2 questions and hung up. I had to follow up with him to ensure the order was placed… that should have been the first hint of what was to come.
When I called back, it almost sounded like I woke him up and he said, «Oh yeah… yeah…you’ll get something by email soon…»
Whoops.
One of the 3 messages confirmed they hit my credit card, the other stated I should use the user name and login to check or follow the status of my order. The last stated that I should expect my unit to arrive in 2 – 4 business days. The day after my order, I log in and the order reads, «READY TO SHIP». Thinking, «Awesome! They are 35 mins away from my address via highway — I should get it tomorrow, next day latest!» I wait. No calls or messages from them confirming a delivery date. I wait. I call them to ensure they have my direct number and correct shipping address. I wait.
A week and $ 3000 later, I call. They sound as if they have no idea that I had an order. When they finally found it, 10 mins on hold later… the chick asks me, «Is tomorrow 10am-​12noon good for you?» «YES!» I plead. I’ll have to figure out work stuff AGAIN to manage this into my schedule. Right… well, the next day — I get a call at 9:57am stating the driver will be about 3 hours late… WHAT? I tell them no, no one will be here and its unacceptable. She said she’d call me back. Minutes later, she says the earliest he could be here is 1:30pm — I say no, I have to be somewhere before 2pm. I have a job and can’t keep making accommodations for this delivery and their lack of professionalism or organization. She says, «Oh, I miss spoke the earliest he can be there is 11:30am…» Fine, I say.
12:30pm — I call AGAIN to find out the hold up. I am left on hold for 16 mins (my phone has a call timer) before someone picks up.
I am immediately accosted by someone who spoke to me like I ran over her dog, drop kicked her baby and knocked the ice cream from her cone. She talked over me while I attempted to CALMLY and PEACEFULLY explain the source of my displeasure. She accused me of several misstatements and demonstrated why one must never hire someone with a 3^rd grade education to manage customer service departments.
When I suggested I paid $ 299 for delivery which did not arrive on EITHER of the dates or times they previously arranged, she literally said, «Well…that’s awesome and stuff, I can give you a free helmet or something.» Direct quote. No word of a lie.
This came up again, when she further insulted the issue by offering to refund me $ 20 for a weeks delay and a lot of undeserved attitude. They never took responsibility for the issues, they denied that their emails were misleading if not blatantly wrong.“Why would ‘READY TO SHIP’ not mean that the unit was READY TO SHIP?” I asked. She tried to tell me that it doesn’t mean that, it means her girls are doing their job and getting the order prepared to go out. Really.
Well, needless to say, I canceled my order. They lost an EASY $ 3000 deal, with definite referral sales. And earned (another) shitty rating on Unilocal.
No matter what, at the end of the day — when it comes to businesses… you vote with your dollar. You support the business where you shop.
Until they can hire people who understand the definition of customer service and not sociopaths with grudge, obvious lack of business foresight and customer relationship management skills — I will continue to inform inquiring minds NEVER to give them your money.