LabCorp

Everyone is super nice here but the wait is RIDICULOUSSSSS!!! Even with an appointment you are waiting for an hour.

I’m not sure why there are so many bad reviews. I’ve been to this exact location many times and I can’t think of a time I’ve had issues. I mean they aren’t perfect people, but I’ve had good experiences there.

I come here often for blood work. I could honestly say that i have never been there for more than 20 minutes. I’ve been there at different times and different days and never had to wait to be helped. The reason that I’m giving 3 star rating is based on their customer service. The staff lacks professionalism. They are rude. They get the job done fast but it would be nice if they did it with a smile.

Walk-​in times are very busy. I would recommend getting there at 6:30am. I got there at 7am and walked out at 8:40 am. The receptionist there is extremely rude. She wasn’t rude to me, however, anytime somebody asked her questions she answered in a loud tone and seemed annoyed. An elderly lady was speaking Spanish, and she said «I don’t speak Spanish» and turned away. Everyone else is kind and provides great costumer service.

I’ve been to this location 3 times, both on week days and weekend. The receptionist lady is cold and not very caring (to be fair, a lot of receptionist from doctors’ offices/​labs/​etc… are just like that), but the phlebotomists were all nice and polite.

I don’t know what is with all these negative reviews. Both times I’ve come here (no appointment) on a Saturday and Monday, I’ve had differing customer service attitudes. However, both times were sufficient enough for my taste, the second time seemed a bit friendlier.
I was in and out in an acceptable amount of time. If you’re coming here with no appointment, don’t expect to be in and out in 15 minutes unless you’re lucky. First time took 40 minutes. I had to supply blood to 5 tubes though, so I was sitting there for a little bit.
Had a nice chat with the phlebotomist about responsibilities in life and growing up. I also asked if she could check on my urine sample, because I felt I did not provide enough. She checked it and told me I was fine.
Overall, very nice people. You have to understand that working in this kind of field, you deal with unpleasant patients all the time. Sometimes, you’re just fed up with it. So don’t take any bad attitude you come across in these kind of facilities personally. That’s how I see it.

Those at front desk got the job done but seemed like they were weary of people. The two ladies that drew blood were professional, friendly, and helpful. Drew blood quickly without ‘digging around’ for a vein. I did not have a long wait (my dr encouraged me to wait until after 9 am even though fasting, to miss the crowds) — arrived about 10:30 and got in right away. Will go there again. Thank you!

Unbelievably RUDE employees! Terrible customer service! There are ways to explain to people in a polite manner and your employees are awful! Go somewhere else!

Staff is rude. No one was at the front counter. I had a question and one of the nurses yelled out that they’re short staffed. I wanted to know if my paperwork is even accepted there before I wait for an hour. She acted as if she didn’t even want to help me. She just quickly told me they will help me later. The room was full and they started to chuckle after hearing that rude answer. I didn’t even bother staying. Just because you’re short staffed doesn’t make it acceptable for bad customer service.

The receptionists here are beyond rude. I was taking my grandpa in to get his monthly blood work and I wanted to take care of things for him so he could sit. The receptionist asked me a question, and I responded and asked her a simple question back and she straight up said «I have my hands full.» Excuse me! Two seconds ago you couldn’t wait to get our info. There was a mom with two annoying ass kids in front of me, squirming everywhere and about to knock my grandpa over, who mind you, walks with a cane. Very annoyed with the way we were treated here and he had to go once a month to this damn place.

TERRIBLE, BAD, BAD, and BAD CUSTOMER SERVICE!
I can’t believe what just occurred at Lab Corp at 12 555 Central Ave, Chino Ca. On Wed ⁹⁄₁₆ arrived as a walk –in at 4pm to do a urine drug test I accepted a new job as a Project Engineer excited! I was waiting in their line only one person ahead of me. Prior I called their office message said closed at 5pm. This Asia guys comes from the back says No come back we don’t do drug test after 4pm beside I need to be their 3 hr befor. I shared I called heard their message they close at 5pm and indication drug screening stops at 4pm. Then he goes on says I should have been their 3 hrs prior. I show him my paper which says expires ⁹⁄₂₁ @ 4pm PDT. Then began making a big deal about the expiration date. I will certainly let my new employer know how terrible I was treated at Lab Corp in Chino Ca in hope they’ll look into this matter.

The staff is so rude.
The wait is very long. Even WITH an appointment I waited 45 minutes before my name was called.
The rooms where they draw your blood are cluttered with supplies.
What an unprofessional lab.

Luz was an outstanding Person, kind and friendly. She was willing to help me with my screening and was in 20 min. I highly recommend this place.

This place has horrible customer service. And I’m not speaking of a one time occurrence. The past 5 times I’ve been here it’s the same story. The heavy set African American in the front office that is the first person you encounter always has a horrible attitude and people skills are lacking to say the least. The phlebotomists are great. I’ve had the unfortunate task of being sent here for employment drug screening. If I had the choice I would never return.
Do yourself a favor and choose a different location if possible. This one should be avoided at all costs as long as the big African American female is at the front desk.

The waiting room was a lol stuffy
It took forever to get my name in the sign in sheet cause they girls in the front where to busy talking to each other
But when I finally did get to sign in only took a few min to get called back up to get my blood drawn
They girl who draw my blood was very nice and friendly

Just came from this place today. I even made a quick Unilocal account just so I could post a review about this LabCorp branch.
The staff, though I’m sure not all, are extremely rude and obnoxious. One of the staff at the front desk was practically shouting at us when we signed in. I don’t understand why his attitude needed to be that way. Perhaps he’s having a bad day? I’d like to give him the benefit of the doubt, but he seemed rather friendly towards his co-​workers to begin with. He’s one of the older guys on staff.
It was my first time here. As I was looking around for the restroom, I unknowingly passed by it already. I continued down the hall thinking there would be some sort of obvious sign. There was a restroom to my left, so I figured that was it! Then this one female employee that was busy looking down at her phone, told me in a rather indifferent, slightly cold tone that I was headed for the wrong restroom and told me to go back. She could have been a little nicer about it.
No wonder this LabCorp is given the star rating it has. If you’re planning on going here, just prepare yourself for some snappy responses from these people. They don’t deserve your respect if they treat you with such hostility.
The only positive thing I would say is that the appointment was very quick. My mother and I were in and out just like that, and after that experience, I’m glad for it.

Fine without an appointment I walked in at 11:15 and have left at 11:28.
The receptionist was perfunctory and really seemed uncaring, not exactly the best face for the front office. However she is office staff per usual the world over.
The phlebotomist was very professional, cheery, considerate, kind and adept. I did my part by growing good easy veins to hit.
Waiting room could fit 20 but only 6 people there. Could have been a drive through for efficiency.
This is the issue w medicine run to keep government and insurance hacks happy.

They do not know how to handle kids and they are extremely rude and obnoxious. I’m going somewhere else. I was using my phone video to distract my child and they took it away from him and said this doesnt work. Do you know my child? They don’t know how to do their job can’t find the vein and blamed it on me. I’m going somewhere else.

Not too bad as other reviewers said, in my experience. The wait was around 40 mins and they were pretty busy. As soon as they called my name, I went in and out pretty quick. The place is clean as well.

I was dreading my yearly blood panel but not because of the results but because my experience with LabCorp Pomona and San Dimas.
I had this vision in my head from last year. You show up hungry from your fast only to find a sea of people in the waiting room. They can’t give you an estimated wait time so you’re just sitting there letting this time vampire suck the life out of you while being glared at by the staff.
Not this time. This time I was ready. I brought my textbook with me, wore comfy clothes, made an appointment online, scheduled for a bit later in the morning, and was mentally prepared to be there for over an hour. I only ended up being there for 15 minutes. I guess you can never be too prepared. This will forever be my LapCorp of choice!