Kingston Brass

I bought my faucet through
. I open the box it was package okay, we installed the faucet and the head of the faucet leak at the joint where it connects to the hose. The leak was a very fine spray that shot onto the sink counter. I didn’t want to dismantle and send it back to ‘Overstock because I had guest for dinner in 4 hours… We used an extra rubber gasket and plumbers caulk on the threads and it seem to stop the leak. The faucet was bought as a new Item… I am now wondering if this was (mistakenly) an open box item I bought from ‘Overstock.

I bought a $ 160 faucet from them– a 4 inch minispread 2 handle low Arc Bathroom faucet. It was more expensive then most of the other faucets I had looked at, but it had a nice look. My plumber had a very challenging time installing it– and he’s been a plumber for many years. He could not get the cold water handle to sit right. He came back several times and adjusted it, it would stay for a little while and then start lifting up. So then I had a handyman come and try to fix it. and he even went and talked to the Home Depot plumbing staff. Long story short, it’s now 6 months, Kingston won’t take back the defective faucet, (even tho there is a warranty) and asked why I didn’t take a picture of the problem and work with their technical department. Why should I, it should work right in the first place when you have a qualified plumber install. The man I talked to on the phone was quite rude. The first time I called no one answered for 15 minutes. I would never buy one of their products again. They are now sending me a certain «replacement» piece after Home Depot contacted them. What a crummy customer service business.

Purchased kitchen faucet pull down spring action and been getting a lots of compliments on look and feel on product fuction. Warranty service was able to replace my sprayer with proff of purchase at no cost. Kudos on kingstonbrass quality and service.

I bought a faucet through wayfair. I received the faucet and both water lines were attached. The base would not attach to the unit with the water lines attached. I went to Kingston Brass’s website and the installation instructions link wasn’t working. I unattached one of the supply line to attach the base, and installed the faucet. I received an email from Jorge saying that I voided my warranty by unattaching the supply line. Before removing the supply line, I spent an hour trying every way possible to attach the base without removing the supply line. The only possible way to get the base on was to remove the line. So basically they force you to void the warranty to install the unit.
I bought another faucet from another company, and the supply lines weren’t attached so that it was easy to install the base. Jorge had very poor customer service. He told me the warranty is voided, and I should have consulted a professional to install it. The professional would have done the same exact thing. The instructions are a waste of paper. Items from Ikea comes with better instructions. If this is something only a professional should install, then it shouldn’t be available to the general public.

I too am not happy about Kingston brass fixtures at all. My oiled rubbed bronne bathroom faucets all wore away already, they look a brass color. Both the tub and vanity drains are also worn away, they replaced them twice, and I didn’t even bother to have them replaced again, so they are still in the box, as i am remodeling the bathroom and will NOT EVER buy Kingston brass. It was worthless to replace them again, the same thing will happen again. Unfortunetely they have nice styles out of everyone’s faucets, but the quality is simply horrible.

We just purchased and installed 2 bathroom faucets from Kingston Brass and found out this product is very cheaply made. From what we can tell this is made in China. We don’t think it will last more than 5 years, if we are lucky.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY! We purchased a faucet and upon opening the box it was discovered that the faucet was missing a handle. We contacted Kingston Brass immediately and were told every day that the handle was in the mail. It has been a week and it was finally admitted by the company that the handle was on back order. That is why they sent it out without a handle in the first place. We have not had a working kitchen for a week because of this. The company was not willing to do anything to assist us and basically said tough luck! PLESE DO NOT BUY FROM THIS COMPANY SO THAT THEY CAN START DOING THINGS RIGHT OR SIMPLY GO OUT OF BUSINESS.

Do NOT purchase from this manufacturer. I purchased a new kitchen faucet 12 months ago. For the past 3 months, I have been trying to contact someone to honor the warranty the company supposedly «offers.» I have sent 14 emails and called three times. The last time I emailed customer support I was told very rudly, to «forward» my email to the warranty department. The problem with that is they refuse to respond.
This faucet began leaking from its joints 11 months after purchasing it for my kitchen sink. This company is impossible to deal with.
Their products are as horrible as their customer «service.» I’d encourage everyone to file complaints with the better business bureau.

I purchased a Queen Anne roller tub VCT7D653129B1. We did a remodel and the tub was the last thing put in. It has been two months now and the tub still does not have a faucet (deck mount). All the faucets that I have ordered from them do not fit the tub. I also have ordered from other stores and can not find a faucet to fit. I have emailed called and asked their customer service for help and get no where. I have a professional plumber working trying to get it to work. We are going to have to rig it up to get it the faucet to work and it will sooner or later leak which will cause the tub to rust. I bought the tub through houzz and it is manufactured by Kingston brass. Houzz won’t take it back and Kingston Brass just acts like we are crazy. They have told us to bend the chrome to make it fit. My plumber said it needs an adapter that should be made for the tub. Kingston Brass does not know what I am talking about. This has been a disaster. I would not recommend KIngston Brass to anyone or Houzz. NO one was willing to help me. I am stuck with an expensive tub with no faucet (deck mount).

Ordered one of their shower/​tub faucets after looking for a middle ground between the cheap options at big box retailers and the high-​priced designer options. After installing the valve, we learned that the valve/​cartridge assembly was shipped without necessary parts (springs/​seats) which allow for water shutoff.
I contacted Kingston directly via their support line and was directed to an unprofessional and seemingly ignorant customer service, who not only failed to understand my problem, refused to expedite the required parts to me. After failing to understand my frustration/​transferring me to a supervisor, he simply HUNG UP ON ME!
I later called back, finally got through to a supervisor who still refused to express me the parts they failed to include. I understand things can happen in assembly, but at that point, the vendor has an opportunity to make it right, which they didn’t. (Not to mention the hang up by their rude employee)
I finally bit the bullet and ordered a Kohler product, for twice as much, yet I feel so much more confident in it’s quality, not to mention to what company my money is going to. My suggestion is to completely stay away from Kingston Brass, even if they get the initial product right, I would worry about future quality issues and their backing of the product.

hello there. i searched for a long time looking for a solid brass with a chrome finish shower head. i bought 2 Kingston Brass shower heads. there beautiful. but several months into using the shower head the large o-​ring between the face plate and the body of the shower head failed. water began to leak from the seam and spray all over. I called Kingston Brass and was promised a call back with info on the part. several weeks later nothing. In the mean time i have taken the shower head down and taken it to several stores including specailty plumbing stores and no one has been able to find what size the rings thickness is and provide me a replacement to purchase. KIngston brass was called again and i was told that they don’t know what size the ring is and don’t have replacement items sell me. so i was just out of luck. i asked for someone else to talk to and was hung up on. SO BEWARE OF SHINY PRETTY THINGS FROM KINGSTON BRASS THEY DONT SUPPORT THERE PRODUCT AT ALL. mark

Great looking products and great customer care. I remodeled my bathroom and installed a tub/​shower set up with the help of Javier who guided me through everything I needed to make it happen. Now my bathroom has a great vintage feel while still having the functionality of a shower! Awesome!

Very poor quality. We recently purchased shower handles (came with shower head and body) because we liked the vintage look of the white cross handles. The material is very poor quality. The handles keep coming loose and wiggle back and forth. We reached out to the company and they did not honor the warranty. I am going to call them again. Client service person not very helpful They only provide a 10 year warranty demonstrating they know they are producing sub quality products. Go with Moen or another brand that will provide a warranty. We returned the sink faucets and are replacing them with Moen. Stay away from their products.

My contractor contacted me letting me know that a piece to this set appeared to be missing. When I contacted the manufacturer, I was given the runaround for 2 days (more than 6 hours on the telephone) before eventually giving up and purchasing a product from a local store.
Kingston Brass customer support representatives were rude, uncaring and refused to identify that there was an issue, even after sending more than 10 photos of the problem.
The reps continued to reference their «policy» manual as the explanation for their inability to help. If you pay good money for a product, the expectation is that you will receive a good product and good service, when it’s needed. Not so true with Kingston Brass.
BUYER BEWARE.

An Opinion;
I am a professional plumbing contractor. A client tried to install one of these Kingston MADE IN TAIWAN faucets and was having big problems and called me. I arrived to find this faucet LACKING in MANY ways. The brass nuts that hold the valve bodies to the sink could not have been cheaper. In an attempt to save money the Taiwanese designers shortened the height of these nuts so short that a quality Rigid basin wrench will BARLEY grab on to it. THEN I pulled out the popup assembly (drain) and there was a HOLE in it, I kid you not, a HOLE in a casting! I have NEVER seen such an anomaly EVER in my 40+ years in this trade. Union trained I am… Additionally the chrome bell valve body eschueteons /​covers, their diameter was BARELY .250 (250/1000^th’s) of an inch bigger than the holes in the sink! OMG! I have seen it all now. I will REFUSE to install these pieces of junk forever and I will WALK away from any job where the client does not want to return it, PERIOD. Oh, I personally didn’t witness it but the client who tried to install this thing told me the instructions say to put Teflon tape on all joints, LOL, since when is Teflon tape needed on a ground joint or a gasketed joint? I did not see MADE IN TAIWAN except for one place, on the very BOTTOM of the box, exactly where it will remain unseen by a customer. I had to look HARD to find it. I am not 100% sure but I do believe it is supposed to be emblazoned MADE IN TAIWAN on all the paperwork inside the box and on the part itself. I did not see it if it is there… I did see an address in Chino, CA I believe it was that IMO TOTALLY MISLEADS THE CONSUMER into thinking it is a USA made product. The client tells me he paid $ 179.00 for this faucet at
delivered.
has WAY better faucets MADE IN THE USA for the same money! The client order a Wolverine and we await it’s arrival and this Kingston is being shipped BACK to Lowes. BELIEVE IT.

I purchased a kitchen faucet from them 2 years ago (2011). It was several hundred dollars and when it arrived I thought — wow, this thing is solid! However, from the day I installed it, the side spray hose never worked. Each time I’d try and use the darned thing it would (what I thought) vapor lock the faucet such that nothing would work at all. I’d have to leave the spigot open just a bit and over the course of 4+ hours, it would finally, slowly, start letting water through. Two years later, and I finally hired a plumber (for $ 100) to come and take a look at it as I was tired of not being able to use the side spray. He opened it up and decided it was the diverter. However, it is manufactured in such a way that this plumber with 25 years of experience, had never seen anything like it and didn’t have a tool that would work to even get the thing out.
In his effort to try, the diverter became even worse and now if I turn on the faucet too quickly or strongly, it locks up and I’m without water for at least an hour until the darned thing settles back down again. I followed the installation instructions to the letter including the extended flushing of the line and can’t express how annoying this is.
I call them and they no longer make the faucet but the C/​S rep (I think it is still Mr. Lopez as I’ve seen in other reviews) let me know that they would send me a replacement faucet under warranty. That was 2 weeks ago. 2 weeks without a reliable kitchen sink. I’ve left phone messages, sent emails, and not a single response about when I should expect a replacement.
It’s a pretty faucet — but in this instance, form doesn’t trump function. I have a feeling I’m going to be in the same boat on this issue all over again and am probably going to go buy a new faucet from another company over the weekend. Very disappointed with the product and the company.
UPDATE 15 Nov: Ironically, the replacement faucet arrived the afternoon after I placed this review. Beyond the fact that the replacement they sent me was nowhere near the same quality (much cheaper metal used) and the fact that the side wand doesn’t seat itself completely allowing the chrome of the coupler to peak through the dark bronze finish — it stands out… I just laid out another couple hundred dollars for a plumber to install it — only for the hot water side of the faucet not to work. Which is most likely a diverter issue — the same issue that started this whole mess.
I would NEVER use this company again. And if you’re sucked in by the perceived value when you come across the faucet — you’ll quickly lose it plumbing costs and most likely the purchase of an entirely new faucet. 2 years of non-​stop frustration and headache.
Run, Forrest! Run!

I write this in hopes of preventing others from having to go through what I did. After 2 months and at LEAST ten calls to their customer service department, I am finally getting my issue resolved.
I ordered several items for my newly remodeled bathroom. When the delivery arrived, the soap dish was cracked in half. I immediately called the customer service dept and they said a new one was on the way. Upon opening the package w/​the new dish I notice they sent a ceramic dish only containing NO hardware to install it. This is where their customer service went downhill. I cannot tell you how many different calls I made and how many people I spoke to, each assuring me a new dish was on its way. Never received.
One rep has such poor English that he barely understood my problem; the email he sent was incomprehensible, and when I asked for clarification, no reply (Email: Can you send contact at the following number to regard your broken item Since you left the phone number cannot contact). What does this mean?!
I continuously provided them w/​the same info over and over again and was promised over and over again I would get a new dish. I even spoke to a «supervisor» who assured me the same.
It’s been 2 months and I had to call AGAIN b/​c (surprise) the «supervisor» didn’t come through on his promise. Today I was told that I was issued a refund a few days ago. I checked my credit card statements, no refund. The rep said he’d email me confirmation of the refund. NO EMAIL. I had to call AGAIN & waited on the phone until the email was sent and I received. The refund was just requested today!
This is by far the WORST customer service I have ever experienced. My boyfriend is a contractor and will NEVER buy their products again. Please save yourself a lot of hassle and DO NOT BUY FROM KINGSTON BRASS.

I love my faucet! THANK YOU KINGSTON BRASS! The employees there are awesome! Very nice and helpful!

this is one of the few companies which still carry solid brass construction faucets and shower heads. The price is a bit hefty if you were to compare it with prices in Home depot and Lowe’s, but the quality of their KS line is some of the best on the market today.

Kingston Brass is the reason I write Unilocal reviews. A company like this that takes advantage of people that buy their products deserves to be outed and future customers need to warned: Buy at your own risk!
My buddy bought a stainless steel sink from them. The box was shipped, opened and the sink put into the counter. However, the sink does not drain properly. In fact, it’s defectively. My buddy had his contractor and a plumber both say the sink was «stamped wrong». In the small bowl of the double sink, the water does not drain. Instead, it moves towards the edge of the bowl, not towards the drain. I saw the sink. It’s a joke. That’s what made me want to write this.
When my friend and his wife got a hold of Kingston Brass’s customer service rep (I use the term «customer service» lightly), they showed them videos and pictures of the defective sink. All they wanted was a replacement sink that was not defective. However, after much back and forth via email and phone call the customer service rep agreed that the sink was defective. HOWEVER, it was his opinion that somehow (supernaturally maybe?), the sink had become defective after it left their warehouse, therefore, they are not responsible. I have no idea how this could happen… and neither did the customer service rep, but that was his story and he stuck to it. And because the sink must have become defective after it left their warehouse, they would not replace it for free. I guess that was their best answer to avoid honoring the warranty.
And the customer service — is let’s say… lacking — a lot of non-​returned emails and calls. If you want a response, you have to stay on them. And eventually the response you will get is hilarious (though not in a funny way). They are definitely not a company that is looking out for the customer.
All that to be said, they still have the same crappy defective Kingston Brass sink in their otherwise beautiful kitchen today. And aside from the fact that it is DEFECTIVE, the sink actually looks pretty good.
The only thing worse than the products at Kingston Brass is the customer service.
And just to be clear, my buddy shared this review with me (and with their customer service rep) to show that he wasn’t the only one with this problem:
It’s the same exact problem that my buddy’s sink has (though my buddy’s is worse)…but I guess Kingston Brass would just say that it became defective after it left their warehouse as well. My buddy wouldn’t know though, because the customer rep never got back to him after he sent him this review.
Beware of this company, they are «magical» — according to them, they have products that can become defective after shipped and they like to make your warranty vanish into thin air with nothing you can do about it.
If you buy from this company… all I can say is you are rolling the dice… you were warned…
I give this company 1 out of 5 stars… and I’m only doing that because Unilocal is forcing me too… they deserve scum, they are scum.