Homecoming at The Preserve

This community is AMAZING. I feel like I live at a resort the staff is friendly and professional the homes are amazing I feel very safe here I have absolutely no complaints this place deserves 5 stars.

Farrell you are awesome! This review is long overdue as I have been living here for a while now. But truly he is the main reason I chose to live here because of his outstanding service! If you have any questions for him he is always happy to help. Just absolutely so grateful that he is one of the leasing personnel here. If you plan on living here, ask for him. You won’t regret it. :)
Also want to thank Calauny (I know I’m misspelling the name) but you are always so helpful with my packages that arrive at the office. There have been times where I call in and someone will say the packages aren’t there yet you always find them when I go to guest services. If you are a big amazon user like myself lol and receive lots of packages you can always count on her help getting them. There’s a very minimum of office personnel that you can count on here and she’s one of them.

Farrell is the best! Love the fact that he is always super helpful! Goes out of his way to make sure you are always feeling welcome. Attitude is awesome! I can’t describe it as customer service, it is better described as a friend in the community. If I could give a higher rating I would! Farrell thanks for always being a friend and making everyone feel like they are a part of a family. You are a reason why someone chooses to live at the Preserve. Thank you Farrell!

This place is actually very nice I liked the community but I can say the lady who helped me seemed to want a sale Instead of listening to the customer… The interior of these homes are very new and the amenities were awesome but the CUSTOMER SERVICE WAS HORRIBLE I HAD TO GO SEE THE amenities because the lady Tish or Trisha whatever her name was was just focused on selling and that’s it she had no genuine service skills. I hope that place can get some better customer service she was terrible I ended up going to rancho. Overall the place was nice though.

The one star is for Raven Lexime. If you want a follow up email/​call, forget about it. She won’t respond unless you ask her first. I was going to move in here and paid the $ 200 for the accent wall program. We decided not to move in before our move in date. We received our final account statement with no check for the $ 200 that was never theirs to keep. It took almost a month for us to get our OWN money back and that’s because I was persistent in calling every couple of days to find out what was going on. Had I never followed up with this issue, I would still probably be struggling. I am glad we didn’t move in because we had such an issue with them and we weren’t even residents there. Domonique however, the leading consultant, is 100% fabulous and professional. She should be promoted because then more people would be satisfied. She follows up with you just as a common courtesy.

I’m going to have to agree with Kirk V… I live in the GreenBrier & Birchwood Community and there are absolutely zero perks to living in this community. For the amount we residents pay monthly we should have full access to all pools, parkhouses, events, etc… I don’t think anyone can validate where the community HOA funds are spent. They claim to spend money on maintenance but the gardening around the community looks like shit. This is a sad sad community with zero benefits gained from paying HOA fees.

My husband and I moved in here in May 2014. We left in October 2015 only because we bought a house. We have had such a memorable experience here at the Homecoming Preserve. Yes it’s a little pricey and a bit smelly at times, but so worth it. The staff is great and very helpful. Some of my favorites are Dominique, Farrel, Tish, Melanie, and Bri. The events are just too fun, and the amenities of course are a plus!

Been living here with roommates in a four bedroom toe home for a year already. We just signed on for another 6 months and man do I regret it! First of all like everyone else has said the leasing staff is super nice before you sign the lease but after you sign it and put down money it seems the staff do not care about you.
Parking like everyone says is horrible. When we first signed the lease we were allowed two extra garages. When our initial lease was near completion we ended up getting pay or quit notices with no explanation on them. We had to go to the resident services office to find out why we received the notice. They told us it’s because we had to give up one of our garages before we renew our lease.
Management really needs to work on the parking situation cause for the money you pay it just doesn’t make sense to not have enough parking. They should ask the city if they can allow people toner on the streets around the complex or something. I just can’t wait to get out of here!
DO NOT MOVE HERE IF YOU ARE NOT A FAMILY CAUSE THEY LIMIT THE NUMBER OF CARS YOU CAN HAVE ON THE PROPERTY!

I have been living here for about two weeks and absolutely love it, even though it is still early I’ll will update my review if my feelings change. Tish and Farrell were so kind and helpful in leasing out my
Unit to me, I needed to move in quickly over the weekend on short notice and they were so accommodating and got me my keys the same day I signed the lease. Tish always greets my 1 yr old and plays with him which is so adorable, any one who likes my son gets 5 stars! lol! But this place is such a amazing place to call home! It’s so quiet and has beautiful walkways and amazing amenities! The condo itself it’s so spacious and the builder has thought of everything! I love how the garbage is hidden in the cabinetry and that there are a lot of childproof features in the home itself. The only cons are parking– as with any complex, the cow smell that is there sometimes and those annoying flies! But these things are minor and sometimes are a non existent issue. I love coming home everyday!

Resort status!

Love living here! My fiancé and I wanted a nice place to call home while we shopped for a house. I didn’t want to live in an apartment «complex.» The Chino Preserve is a COMMUNITY where it does not feel like apartment living. And as far as the staff goes, the maintenance guys are a huge help. Whenever my Fiancé and I come in to get a package or a movie Melanie is always quick to greet us by name. She is very professional and inviting. Melanie really makes an effort to know who we are and always take the time to answer our questions without making us feel like a burden. The flies used to be a little much but that has reduced significantly. I would highly recommend Homecoming Preserve.

Just a follow up, fedex and occasionally usps deliver packages to the leasing office. I have had items misplaced, or sat there for over a week before someone actually takes the time to look and find my package.
Ups does leave packages at my door, which I am grateful for so that I don’t have to rely on the rag tag office group. But now I have had a package stolen from my door.
Just more reasons to avoid living here.
It also should be noted that there was a shooting here two weeks ago (on may 30^th). Police officers and detectives were going door to door asking if residents saw or heard anything. The officer I spoke with said shots were fired, and they found blood.

I wish i could give 0 stars. Honestly its like smoke and mirrors to a magic show, you get interested and astonished by all the amazing amenities but once you move in everything changes. NO ONE is helpful, they had ants in the new apartment before we even moved our stuff in, the trash outside our complex wasnt taken for WEEKS. We had people in our home without our knowledge or consent multiple times. I do mot feel safe living here and I have thought of paying extra to break our lease several times but we are 3 months away til we can get the f*ck out of here. I highly recommend not living here.

5 stars to Farrell for being an amazing Manager & leasing agent! He showed my husband & I, as well as my parents nothing but great hospitality, professionalism & effort throughout our search for a home for all of us. Any & every question/​concern, & I mean every question possible I had, Farrell answered every single one with no hesitation, he also made me feel comfortable in my search & decision! My parents had same Experience & always refer people to him or share their wonderful & helpful experience he provided them. They truly appreciate his work as well. He truly is a great asset to this company & I’m sure most would agree :)
I also want to thank Melanie for taking care of some mistakes on our move out charges & answering concerns I had. She made sure to get them fixed Asap!
Thanks again to you both :)

If I was able to give the Homecoming at the Preserve 0 stars I would gladly do so! Where do I begin with this review… Like many people have already stated the parking is the most HATED thing about this place. you would think with the rent we pay we wouldn’t have to worry about the issues of finding parking after a long day of work, yet when we cannot find parking we have to worry about our vehicle getting towed! That’s exactly what happened to me yesterday! I parked my truck in front of my OPEN garage to unload my 4 month old daughter and put her in the safety of her crib before going back out side to discover my truck had been towed! $ 395 later I was able to recover my truck but it blows my mind that they would have a vehicle of a resident towed after the high rent they already pay without remorse!
The amenities are another hyped up feature of this place and don’t let it fool you!!! Although I DO NOT recommend anyone to lease here, if you decide to do so please read your lease thoroughly, take your time and don’t be rushed!
They find a way to charge you for every amenity that they offer including the 5 $ a month for the car wash I was told would be free upon signing the lease! The darn car wash always seems to be out of order when I decide to use it and yet I’m paying for something I’ve literally never used!
This place has many secretes that they like to keep under wraps, like the 4 break ins that happened and how unfortunate that they have yet to hire an onsite security company to make sure that the tenants they «care about so much» are and feel safe in this hyped up gated community!
I DO NOT plan on resigning this lease and regret getting an 18 month lease! I wish it was a lot shorter of a lease so I can escape all these unnecessary head aches the homecoming provides there tenants!

NO PARKING NO PARKING. Inside & out very nice place but no parking if you have more than 2 vehicles or if family/​friends come visit. Each time a family/​friend comes to visit you have to print them a daily parking pass, SUCKS. Even if they have a pass they still have to find a park which is slim. You can only have 15 parking passes every month. Also the front desk will not explain this to you, we found out the hard way, after lease was signed. They actually lied and told us parking is good, you get a pass etc, but not the fine line, not the details.
Last lots of flies in summer, lots of dust from construction, cow smell, and traffic up/​down pine.
The parking creates a high stress level. Just read all the reviews before signing.

I had very high hopes for this place, but unfortunately it fell short.
When you’re first touring this community you’re shown all the amazing amenities (which don’t get me wrong they are great) the amazing floor plans and beautiful model homes.
This place sells itself upon looks, the staff we worked with when we moved in was wonderful and nothing but genuinely nice.
However, there are quite a few problems you learn about once you’re moved in.
At first you tell yourself that you can deal with it because the place is beautiful and you remember the love you felt for it when you moved in.
Then the cow poop smell hits you when you’re driving up, I know HCP can’t help the smell but just know it’s present.
Now we move onto parking, the parking design was very poorly planned,
there isn’t a designated parking lot, only parking slots along the streets.
Which leaves very little room for residents, and even worse for guests. I must’ve received 25 citations myself, including a warning that my car would be towed.
You give your cars license plate info when you move in, you would think they would recognize or even try to place the cars to make sure it wasn’t a resident before taking towing action.
When i would have visitors they could hardly find parking and when they did we had to make sure to run to get a parking pass so the car wouldn’t get cited. Yeah the citations don’t actually mean anything other than to tally up how many times the car has been there without a pass and when it would get towed. it was still an annoyance we had to deal with constantly.
Some residents felt very privileged living in this community and we experienced very rude neighbors who would call the office to complain of the slightest things and we were constantly getting notices for the pettiest of actions. like parking our car in the car wash and running into our house (we lived right next to it) to get a towel. only to walk out 2 mins later with a staff member coming to see why we were there.
There are some pretty big spiders in the community, and a lot of black widows.
Becareful when you’re out in the evening and around the pool, wear shoes and don’t reach under things. I’ve found several spiders under tables while in the hot tub.
Anytime we did have a complaint or question and called the office there was rarely a resolution to it. They seem to go by the «if we take long to answer maybe they’ll forget they asked» mentality.
The person who dealt with the resident complaints was beyond rude.
She always looked like she was annoyed by hearing that you had a question or concern, constantly rolled her eyes and never returned any phone calls.
In the end the place sold itself to us and the reality made us want to move as quickly as we could. Just because it’s shiny doesn’t mean it’s gold.

I hate to do this, because I had such high hopes for this place, but here goes.
Most of the staff we loved has been dismissed or moved on to bigger and better things. It is a shame, because the staff was one of the real strengths of this place. I’ve always maintained that management has set them up to fail, and it has been the case.
You can’t expect a poor guy to go around a ticket hundreds of vehicles every day. Slapping tickets on cars isn’t a fix… Anyone considering moving here should not plan on having guests ever due to poor planning.
Some of the «great» amenities which we were told were included for free, are not free or often broken. The car wash suddenly costs $ 5 a month (this is tacky when your rent is $ 2000).
Dont get me wrong… Every member of the maintenence staff is extremely friendly, capable, and trustworthy. However, many of the installed amenities were installed by contractors, and Lewis would rather let these contractors weeks to fix things then let their own maintenence team fix them. The tennis court and car wash come to mind.
Now we are hearing of break in from our neighbors, and it isn’t a surprise at all considering the random cars that pull into the property at all hours. There is no security presence or priority whatsoever.
Complaints fall on deaf ears. Be careful, if you complain too much they probably won’t allow you to renew your lease. We’ve heard that more than once.
We will not be renewing here. I’ll miss the smell the most.

BREAK IN’s. Homecoming at the Preserve in Chino Hills, in denial. If you move here GET ALARM ASAP. Many break in’s. No visible Security Guards. We are on short term lease and cannot wait to move. 4 homes broken into in the last 2 months. Nice place but scary thinking while your at work you may get robbed.
READ YOUR LEASE. SO MANY RULES REGULATIONS. EX. USING POOL MOVIE THEATER ETC.
ADDRESS 16 250 HOMECOMING DR
CHINO CA 91 708
Also PARKING IS HORRIBLE. If you own more than 2 vehicles or have friends or family who visit often DO NOT MOVE HERE. DO NOT
Last read every word on your lease do not let the front office rush you through the signing process. Read between the lines and don’t trust the front desk.
Nice looking place but not worth the STRESS. We pay a lot of money $ 3000 to live here for MANAGEMENT to not care about the residents, kids, family, your stress and the things you work hard for.

So after living here for about 4 months now, I can tell you that I’m more frustrated than I thought I would be. Yes, the staff is super nice and the amenities are definitely a plus. But, when I have to pay $ 1600 for an apartment, I expect to be able to park within the complex. This is my second night having to park outside the gate. I shouldn’t have to park outside of the gates. Also, there is a blue truck that has been parked outside the parking area near my apartment for the past 2 weeks. This happened when I first moved in and there were notices sent around stating a car cannot be parked in one spot for more than 7 days. They started to reinforce this, and now?! Where is the consistency. I also see more cars with «guest parking permits» parked inside the complex than those who actually have a permit and are residents!
I also saw the other morning cars that were parked in the front of the main office were getting «citations?» I’m not 100% sure if it was everyone who didn’t have a permit, but I know if I got one, I would tell you to shove it where the sun don’t shine because I couldn’t find parking in the complex to begin with and then you want to «cite» me. That definitely would not fly! How do you expect all of the residence to have enough parking when «phase 1» area only has 34 parking spots. Whoever engineered the parking for this complex needs to be fired.
It was my first time utilizing the pool this past Sunday. I had kids running around squirting water at my fiancé and I. We had friends over and a kid squirted my friend in the face and hit her in the head with a beach ball. Then they were splashing around and just acting crazy. All they (the parents) kept saying was «stop.» Please control your kids. Seriously. It was the worst experience.
I know that parking is THE NUMBER ONE ISSUE. I was contacted by Karla a couple months ago regarding this issue, it got better and then it got worse again. Because of this, I’ve already decided that I don’t plan on renewing my lease. (Which is 18 months!) this is very sad, because I was definitely excited for this new community.