Chino Lock & Security

Very disappointed!!! What happened to Chino Lock and Security?
I was overcharged based on what I was quoted. Chino Lock and Security may have made a few bucks on my service call — but they lost a customer. Not only will I never use them again but I plan to tell everyone I know to use another locksmith.
I have used Chino Lock and Security on my previous two residential properties going back 20+ years, and was always very pleased. Now the work is janky and the field techs aren’t pleasant — one visit is all it took: I’m done with Chino Lock and Security.
Seems like I’m not the only one based on my reviewing these Unilocal postings. I wish I’d checked Unilocal before having my recent work done by Chino Lock and Security. DON’T USE CHINO LOCK AND SECURITY!

I used to go here often but since Joe Torres and Anthony Alba left, the place has gone to shit. They got replaced by dumb asses who don’t know shit. They are children who got hired just because they are easy to get under paid. Extremely dissappointing. They know nothing and do a shitty job. GO TO B&B, do yourself a favor before your vehicle gets messed up.

What the heck happened to this place?
I used them all the way back in the 90s. I one time got my keys locked in the car and the guy came out and had it open quickly with no damage. I went and got all my keys there.
Over the past year, it has been nothing but disappointments. All the old staff is gone, and there is one big dufus there that can’t seem to do anything without asking the middle-​aged woman there how to do it. She is always gabbing on the phone. I went in to get some GM keys made and the guys says that the GM key blanks are «rare» and «we don’t order them once they are out». Funny, been getting my GM keys there and at B and B for years.
I hate when I see old standards that you can rely on just go steadily downhill. What the heck is going on here? Did they sell out?
I just go down the street to B and B. When I tell them these stories, they said, «yeah, we hear that alot».
A real shame.

I have not used the services of this company. I’m writing because one of their drivers is extremely aggressive: Tailgating (very, very close), cutting drivers off, no turn signals, weaving in and out of traffic. I called the company and spoke with the receptionist and expressed my concerns. She didn’t seem to care. Just got an «okie dokie» as a response. I would have given them 0 stars if possible for not caring about how their drivers handle themselves, represent the company, and the general well being and safety of the community they serve.

They would’ve had 5 stars from me had it not been for the person who did the job. Everyone in the office is excellent. Very nice and attentive. I had great service from the start until their service guy went to re-​key some doors for me. To start off he was very rude to my wife. Then the day after one of the doors didn’t want to open so i gave them a call. The guy who actually re-​keyed the doors answered and was very rude. After several calls to get him out and fix the door he just never showed up (even though i had already paid). Two weeks later i had to call another company down the street at B & B Locks who took excellent care of me.

Very nice people, Anthony is genuinely caring, and knows his stuff.

I used to have a great relationship with Chino, but the service has suffered in the last few years. Even the Chino Police Department uses the guys up the street. So sad because he used to be so reliable.
On a good note, I went to Band B lock. They are ½ the price for keys made and $ 10 cheaper for service calls. I do not work for them, but I know a good deal when I see one.