All-Star Cleaners

I took a pillow to have 1 button fixed and to have the pillow cleaned. This is a little pillow for decoration. The bill $ 18.00 are you kidding me! Ok fine a little pricey but they are close to home. I’m already here. I decided to leave it.
I go back to pick it up a few days later. The pillow is all bent out of shape looks like they threw it in the washer. Stuffing is all pushed to one side. The color is changed. Now it doesn’t match. The set is now useless. Horrible. I’m so mad !!!
I loved my pillow and now it’s ruined.
I would not recommend this dry cleaners. Over priced and horrible service. I knew I should have just went back to Mu cleaners on Mountain.

Martha is very friendly and provides excellent customer service !! My clothes are always done on time and always perfectly clean ! You will not be disappointed

I came in to pickup an order and drop off 7 items. As I was walking to my vehicle I noticed the receipt for the 7 items was awfully high in price so I returned to the store and spoke to the female employee. While speaking to the female employee, an Indian male employee stepped into the conversation. The female employee noticed she had charged me for an extra coat. She apologized and reprinted the receipt showing a total of 7 items and not 8.
The male employee (Indian), was exceptionally rude the way he spoke to me and accused me of making the mistake reading the invoice. As I inquired about the individual charges on the receipt to ensure I was not overcharged, he told me I made the mistake and I didn’t understand how to read the receipt. Once I inquired about the extra coat charge, no apology was given by the male employee but his response was «we both make mistakes». Rather than apologizing for the extra charge of the coat he pointed out arrogantly I made the mistake on reading the receipt.
The female employee did make a mistake in charging me an extra coat, she admitted to the mistake and removed the extra coat. The male employee had no idea how to handle the situation professionally. He seriously lacked customer service skills and made the situation worse.
I was upset by my experience and asked for the contact information for the owner 3 separate times but he ignored my request each time. I told him I planned on writing a Unilocal review and suddenly he felt the need to apologize. I told him it was too late for that. I collected my 7 items and left the business.
I worked in customer service for over 17 years and never had a complaint once from a customer and that’s because the goal is to resolve the conflict rather than making it worse. The male employee made the situation worse. The female employee handled the situation right. She noticed her mistake, fixed it and apologized.
Good news is, I went to Albertson’s Grocery Store in Chino Hills and received awesome customer service!!! Also, the prices were so much lower!!! Now I will always go there even if I drive 1 more mile.

I dropped off my husband’s suit to be cleaned for my father’s funeral. In all the chaos surrounding that event, I completely forgot to pick it up. I remembered the night before and drive over to find the posted hours showing the store had closed 90 minutes earlier.
By some miracle, there were two men still inside working on the computers. The owner let me in, but because the system was off, couldn’t recall the suit by the ticket number. He manually turned the rack and looked through each garment one by one until we found the suit.
The suit was cleaned and pressed beautifully but it is the kind customer service that won me over. I’m glad this friendly place is so close to home.

I came here because it was within close proximity to my house and plus I go to state bros so I decided to try it out. I didn’t want to mean and give a 1 star but they did get the cigarette smoke out. However, they did manage to leave these white spots on both my black dresses. One of them came out with some dusting and spritz of water. The other one didn’t come out as nicely and I had to scrub. Which probably ruined the dress since its suppose to be dry clean but I thought it would come out. It dried and I can still see the spot.

Friendly staff that gets your clothes cleaned in a reasonable amount of time. I’ve been here quite a few times to bring in my dress pants and dress shirts and have had no problems with those so far.
The only reason why I’m giving this place 4 stars instead of 5 is because I brought in some Diesel jeans once to get cleaned. When I got them back the waist area was clearly faded and turning white. Some of the areas around the zipper and pockets also looked like they got worn down. This is my first time cleaning these pants since I’ve had them and they weren’t there before.
Other than that though, I still like this place and give them the benefit of the doubt.

been coming here since I moved to Chino. The owner (Coach) and his employee (Martha) are always super nice. they have machines onsite now and can turn around clothes same day. One week, I had forgotten to pick up my suit which I needed for an important conference the following week. I took a chance and called Coach on Sunday on his cell phone to ask if he was going to be in the area and possibly help me out even though the store was closed. Coach was in Pasadena and on his way out to the valley for other reasons, but after explaining my situation, drove all the way out to Chino just to help me out!!! talk about service!!! I tried to compensate Coach at least by covering his gas, but he refused saying he knew i was a long time customer. I don’t think you’ll find another cleaner that will do something like this for their customers!!!

I have been going to this cleaners for months now, and their service has been great. The prices are very reasonable, and the people are quite friendly. They also have free pickup and delivery, which is extremely convenient. I definitely recommend checking this place out.
There have been a few times when I have had some really deep, hard to remove stains on my clothes, and they assured me that they would be able to remove them. I thought there was no chance of those stains coming out, but they proved me wrong. I have no complaints about their services, and I’m glad they’re near my home.

Fantastic and prompt Service! Very competitive prices. I’ve used a lot of dry cleaning services and this is my favorite.

A great local cleaner. They do on site alterations which I have used several times. Pricing on alterations is very reasonable. The dry cleaning is very good, fast and affordable.

Sucky customer service. Prices were fair when they first opened and now they rip people off like crazy! I dropped two outfits off to have the hem line just an inch shorter and got charged 30 dollars. When one of the outfits didn’t fit right, they were rude and were asking to be paid more to fix it. What kind of business is this? Very disappointed and I’m never going back!

Been going to All Star Cleaners since I’ve moved to Chino (2 years). I’ve never had a problem going there until I took my authentic Angel’s jersey there. The numbers and front logo were faded in certain locations (the «ang», side MLB logo and the numbers in back). I left my name and number with the woman at the counter.
A few days later the owner left me a voicemail. When I called back, I talked to the owner (Couch), he said that his machines didn’t do it. That maybe it was acid or grapefruit that I spilled on it. Then he mentioned that if I paid a $ 75 fee, then they could see what the problem was and then if it was their fault they would pay for it.
When I dropped off my jersey, the woman working the counter said that it could have been a possible machine press that ruined it. When I mentioned this to Couch, he said, «She didn’t say that …» When I asked him if he just called me a liar he changed it to, «She shouldn’t have said that.»
The conversation ended when I asked him if he was going to fix it. I got my jersery from the cleaners, put it on, saw the damage and took it back. He said he wouldn’t fix it so I just hung up.
Talk about poor customer satisfaction. I will never go there again, and make sure I spread the word.
Thanks for reading my review !

Do not take your clothes here! I took an expensive sweater to have it altered without my permission. On top of that, the owner was unapologetic about the mistake nor did he offer compensation for my inconveience. They fixed it but no customer should have deal with this type of hassle.