AAA Wagging Tails

No stars! Sadly, I will never return to this groomer. Have never been treated so rudely. These people need to learn some customer service rules. My dog cried out in pain for three days after visit here. They refuse to accept any responsibility, excuses, excuses! Vet said it appeared my pet had been roughly handled.

Never had a Unilocal till now & now that a friend told me her dog was abused here I decided to leave a review about when I took my dog in. We had taken our dog in a few times but the last time I picked up my dog from there was a VERY BAD EXPERIENCE! My dog is VERY hyper and when I picked up my dog she was scared and in pain, I realized her eye wasn’t as open so I began to question it but still gave it the benefit of the doubt. We got home my dog did not want to get up from her bed which is not normal for her ! Later that day my dog’s whole eye was full of blood !!! My mom later went in to ask what had happened & they denied everything and kicked my mom out !!! DID NOT GET ONE SORRY ! What kind of place is that!!! HORRIBLE customer service & horrible people that abuse pets!!! At least own up to what you did & apologize! DO NOT BRING YOUR PETS HERE !!!

Just look at all the detailed reviews on why NOT to come here! Wish we could post videos of the owner cussing and yelling at one of her customers on here. Then she poss the address on a public forum for all to see simply because she is clearly unstable. I would never bring an animal here!

Long overdue on this review as well. All I can say is RUN FAR AWAY AS YOU CAN from this place. I made an appointment a while back but when I arrived, I did NOT get a good feeling about this place! I walked in and wasn’t even acknowledged at first. That right there was the first sign! I turned back around and got into my car. I just recently heard news of the abusive owner. Whew! I dodged that bullet! DO NOT PATRONIZE THIS BUSINESS!

Dropped Zami off yesterday for a «super rush bath and brush.» He was done an hour earlier than I asked and even had his face and feet cleaned up (poodle feet)! They always go the extra mile for my special doodle! Thx ladies!

I cannot recommend this groomer. I took my dogs, and I was checking them in, I witnessed a groomer being unnecessarily rough with the dog she was grooming. When I came back to pick my dog up, a different groomer was explaining to an owner that her dog’s ear had been lacerated! My dogs had a great deal of anxiety after the grooming. The prices are low, but your pet pays the price in the end.

Some employees need to find a new job, they’re not friendly at all! Took my morkie in for a trim and she came out with the worse cut ever! Supposedly it is a lamb cut but she’s basically shaved and even has a cut on her ear :-(time to find a new groomer!

I took my Australian Shepherd in for a bath and a hair cut and they did a great job!!! I ended up getting a long hair cut and the price was very reasonable.

I’ve been coming to wagging tails for their services for almost a year now and this is the first time my baby has came home with a cut and an uneven shave mark. Yes, they wrote down, «wild, does not want rear touched» on the comments when I picked him up, but I even mentioned that’s not like him. I apologized for his behavior (although I wasn’t there and didn’t witness what happened) and that was that. When we got home, I took a closer look and realized they had cut him. Sure, one may argue that because my dog was «wild», this cut was a result of his uncontrollable movement. However, I believe they must have been rushing or rough and once he got cut, my dog must have started to retaliate. Either way, this is upsetting and unfortunate. I love wagging tails for their business but because of this incident, I’m forced to try other places nearby now. I might have to pay more, but that’s okay.
I just posted a wonderful review prior to bringing my dog in, and maybe I jinxed it:/ But sorry wagging tails, you may have just lost a customer because of this…

I took my chihuahua in today to get a bath. They did an awesome job! She is now smelling nice and clean! This was our first visit to this shop and we will definitely be returning.
The staff was very friendly and helpful. My dog was not there for too long also… which is nice because i hate making my dog uncomfortable.
Their price was VERY reasonable, and that made me happy aside of their service! Thank you and keep up the good work! I just found our new groomers!

Took my 2 small dogs this morning for a bath and trim. Before going I always call to see if they have space. A really nice lady over the phone said they can’t do full haircuts because they were busy but they had openings for bath and trims. Soon as I walk in another lady starts telling me they have no room to take dogs for hair cuts. She was so rude, she never greeted me, nor did she even ask what type of service was I looking for. I have seen her there before and she seems to always be in the front with an attitude, she might be the manager or owner. Based off of customers service I give 2 stars.

I brought my pitbull named Coco to get groomed today and some guy came out and instantly became good friends with my dog even with all the hate pitbulls have to its name he automatically ignored that and treated my dog with respect and care even knowing my dog is gonna be a lot to handle since she’s a large dog.
The pricing on this local dog grooming business is very cheap compared to any other dog grooming hands down, their prices are built on the size of your dog. And not sure why their are so many bad reviews this place is incredible and I wouldn’t believe half these story’s people come up with when they don’t get things their own way. BRING YOUR DOGS ! I’ve been coming here for almost a year now and I will keep coming every time.

My dogs love it… first time she doesn’t walk out scared or red. thnx u and prices are decent
Walk in at 730am and dog is ready quickly

Today my husband took my 4 month old Maltipoo in for grooming. he was not greeted and asked for any shot records. When he explained the cut we wanted which was a teddy bear cut and short body. Terry seemed confused and not concerned on what we wanted. He left the dog. When he called me concerned and he advised me to give her a call so I can be sure they cut he the way we want .
I called and introduced myself to Terry and advised that My husband just dropped our dog off and I wanted to make sure she was clear on the cut we wanted. At times it felt as if I was talking to myself, I added that we were referred by a friend I stated her name and dogs name clearly. Terry asked What’s her name? and then yelled out to staff the name, then Said AND WHAT“S THE DOGS NAME? I gave her the dogs name. Then her response was AND??? Well I would like a similar cut. there was no response or concern. This Conversation was going nowhere and her tone was so rude. She has no customer service skills or for that matter social skills. I advised her My husband will pick up dog now, She said WHY? I told her because her attitude was very Rude and I didn’t appreciate the way she spoke to me. We will pick up the dog and have a good day. I am assuming you get what you pay for as I was referred as an alternative to our existing groomer. It was like night and day. As a first impression this was the worst.

HEADS UP THEY MOVED TO THE PARKING LOT ON THE SOUTH SIDE OF THE 60 FREEWAY AND MOUNTAIN EXIT. After spending way too much money at places like Petco and Petsmart for grooming (40 $-60 $ a dog). I decided to look around and try local spot. I happen to notice this place while visiting my escrow company. I decided to bring in the dogs and leave them for cuts and baths. I was not disappointed by the service. Actually I was impressed by who I think is the owner coming out and speaking to me about one of my dogs paws. She was very polite and had some recommendations for me. The dogs seemed to love this place and now it’s a regular Friday stop for me. I believe they charge me $ 18 for baths and the cuts are about $ 30 plus.
Please excuse typos and grammar.

Had my husband take my two dogs in this am (1−28−15) gave him instructions for the girls and had him pay for the services. My son ended up having to pick them up, when I got home. UGH is all I thought. One of my dogs look amazing and the other NOT. Her ears were to be cut down short and thinned. This did not happen. I tried to call to see if we could bring her back and of course NO ANSWER.
All I have to say is that if they get ear infections from this visit I will be bringing a bill to the owner. The past two times we have had to deal with ear infections after being groomed. Might be looking for a NEW place to take my dogs.

They clipped my dogs leg and cut it pretty bad. On the report on the dog just mentioned it had a small scratch. Won’t be coming back.

I would steer clear of getting your animal groomed at this location. I took my standards poodle puppy into get groomed and a haircut on Tuesday, 1÷20÷14. Now 1÷22÷14 my puppy is now at the vet being put under euthanasia so that they can clean a really bad ear infection caused by water and shampoo getting into her ears.
When I asked to speak with the owner I was told that she would call me tomorrow, which is uncalled for and lousy customer service. Then an employee who answered the phone stated that it takes more than a day to get a ear infection, sorry I don’t think a groomer is qualified to give out vet advice.
I was ridiculed for not knowing how to brush my puppies hair when I first got dropped her off by some old lady I believe to be the owner. I have owed various breeds of dogs and am quite capable of brushing a dogs hair. I’M VERY UNHAPPY THAT THE DAM EMPLOYEE DON’T KNOW HOW TO PROPERLY WASH DOGS CORRECTLY.
So with a tip and the groomer charge was 45 dollars on Tuesday and now the vet bill of 262 and appears that Wagging Tails owner will not be TAKING ON THE RESPONSIBILITY IN THEIR PART OF CAUSING MY PUPPY PAIN.
Still no phone call and would advise to find some where else for your pets needs

My husband took our two Maltese/​yorkies here on two separate occasions. The first time, I didn’t notice anything. Dogs were groomed and they seemed ok. This second time (December 22, 2014 to be exact) was a nightmare. One dog came home with a gash under his little arm. The other one looked fine from what I could tell. Until a few days later it came out that they put the dog bows too tight and cut off the circulation to my dogs ear!!! An emergency vet visit later and my poor dog might loose her ear!!! This is NEVER acceptable. Needless to say, I’m never going back. They need to be more careful and pay attention to details. Posting pictures of the damages they caused !

Just took the dogs in today again for grooming as I have done for years. All of the ladies are friendly and love the special needs dog we have (no front legs) They are quick and efficient and reasonably priced. We always give them a nice tip. Try them out!