Sleep Number

I have had my bed for almost a year. Although I like the bed, two issues have arisen. The two mattresses have separated to the point that I often get stuck in between them while I sleep. Also, I need to find a way to move the unit closer to my wall, however, it is impossible without using casters. I contacted customer service and the representative said she would arrange to have an insert sent out to me and for me to order some casters so I could move the entire unit. I was told that somebody would call me back and facilitate this. I missed the initial call and attempted to call back Sleep Number. I’ve attempted to call and get in touch with somebody but each time I do the Sleep Number recording tells me that the phone system is down. 10 attempts later, I still have not reached anyone. Sleep Number has the worst customer service and I would therefore not recommend this company to anyone.

Please do not buy sleep number. You will be frustrate from day one of purchase and regrets. After I ordered it. I did not get any information for delivery except in your email state the order number and delivery phone # without any instruction that we need to call them. Then 2 weeks goes by I called then they direct to call delivery company which is separate from Sleep number. First available delivery is in 3 weeks. 3 weeks went by, on the day of the delivery I took off work and wait foe it, the delivery company called to schedule another delivery date. After stay and wait a long time on the phone they found out that the I need to reschedule to another 3 weeks due to freight delay which is not in their control. So let’s see what will happen when that day come. I mean I order this 2 months prior to my birthday and it is not happening and was charged and paid for. This is the reason why they have 1 month warranty so by the time I got it, the one month warranty is over. Soooo much stresssssssss. I would give it a ZERO for customer service. Oh and don’t
even try to. call them. I was on the phone for 2 hrs each day for 3 days. And still no one on the phone line to take my call. That’s is HORRIBLE service.

This store location and company have no concept of customer service. I have been trying to get my bed since August which it’s now December, so for over 4 months and still no bed. They claim their new computer system was the cause but when you caulk the store or customer service no one had a clue. I was first told that I didn’t order a bed, then I was told about the computer problems, then I was told they sold more C2 beds than anticipated and they cannot metro up with demand. I paid $ 5,500.00 and that is the best they can do. I contacted sleep number for a refund and they are «looking into it.» I’m just going to call Citibank and do it myself. Save yourself the frustration and purchase a different type of bed. If you have to have a Sleep number use a different store location the Chino Hills, you will be glad you did. Avoid Laura at

Buyers beware!!! I purchased the Sleep Number i10, I was promised so many great things, including 100% satisfaction guaranteed. Well, my bed was delivered and installed, it worked fine before the delivery guys left. The first night, my bed didn’t work. I got a warning on the control. I tried to reach customer service, it was closed. The next morning o tried calling again, and the rep was not knowledgeable or helpful. My husband called the sales rep and two weeks have passed and we have not received a call back from the so called manager. I have a loft sided bed, and I will not be able to get a replacement (which I was ironically told by the rep «at no charge to you» smh) until two weeks from now. I spent +$ 10 k on a bed that I can’t use!!! And when they tell you «satisfaction guaranteed» it does NOT mean you’ll get your money back!!!
Update… After posting this review, I was reached by a supervisor. He was very apologetic, I will be getting a replacement soon. I’m looking forward to getting a working bed:)
Last update… Two very professional and informative repair men, sent by Sleep Number, repaired and replaced the defective part. I have a very convenient bed, I am content. And I did receive a follow up call from a supervisor to make sure everything works fine now.

Excellent beds. Very comfortable. Live that you can configure the firmness.
Be sure to read the fine print regarding warranty. Customer support (800) number staff was rude and was not helpful. Internet support was very nice.

I really didn’t intend on buying any mattresses. I really didn’t intend on stopping inside in the first place! But since my curiosity got the best of me, especially after hearing all those ‘what’s your sleep number?’ commercials, I decided to pop in.
The five stars are for Cristina. She’s got to be the best mattress dealer I’ve ever met. With her experience, expertise, and excellent customer service, I am this close to purchasing a sleep number mattress in the near future. Sorry, I have to save up for these $ 4,000 beds! I spent a good hour or more in the store and even found MY sleep number.
If I ever need advice, I know where to go! Thanks, Cristina!