Chino Hills Wireless-Verizon Wireless Retailer

If I could give less than a star or a negative star review, I would!!! This place is horrible, they are a bunch of scam artists that take advantage of people. We have had this ipad for 6+ years and never had any issues… my kids using it primarily and have dropped it many of times on various surfaces, with no issues, until recently when my husband dropped it and the screen cracked. We recently took our ipad to have the glass replaced, and paid $ 85. Upon bringing it home, it was not operating right… the screen would stay on all the time and drain the battery and not enter sleep mode unless we manually turned the ipad off. It was never a issue prior to the screen being replaced. 2 days later, my daughter went to play on her ipad and noticed the screen was cracked. And this time, the ipad would not even work with the screen being cracked; whereas, prior to the replacement, the ipad worked fine, we only fixed it for cosmetic reasons. We took it back because we were told it had a 30-​day warranty; however, they said that the warranty would not be honored because they insisted we did something to crack the screen. The only thing they would offer is a 30% discount on another screen replacement… again with no guarantee! This is absolutely ridiculous!!! They are a horrible excuse for a business and are not honorable in any way! I would never use them again or recommend them to anyone, EVER!!!

This Verizon store gives wonderful customer service. They are helpful and explain your options. They had all the current phones available and explained current deals. Their upgrade fee (all carriers charge it) was half of the other Verizon store in chino. I really felt they wanted my business. I will definitely be bringing all my phone business here.

Today was my first time into their shop. My wife is a frequent customer of their services, and recommended that I take my broken phone there. I dropped my Samsung GS4 last night and cracked the screen. I went in when they opened and 2 hours later, it was fixed. Añu charged a fair price and the workmanship was excellent.

Just got my phone fixed here by Verizon here at the Shoppes. They are very friendly and provide excellent service. I would definitely recommend them if you need to get a phone repair or in need of a phone.

Came to get a screen replacement for my iphone 6 and añu was super super helpful and friendly! Took about like 25ish minutes and there is also warranty
definitely recommend this place if you need your phone fixed!

Had a broken iPhone 6 screen, Chino Hills Wireless was recommended to me on a Facebook group. Añu told me to bring it in and he’d have it done in 30 minutes. The repair was quick and includes a warranty. Phone is working perfectly. Thank you so much Añu! You’re awesome

We come here all the time for repairs in our phones. Añu is fast, efficient and offers great pricing. He always helps us as quickly as possible and is always happy to help.
Thank you Añu and Verizon for always helping us fix our kids cracked screen! :)

I can’t say enough good things about Chino Hills Wireless. My son’s phone was run over by a car and it looked beyond repair, but I suggested that we take it to CH Wireless to see if it could be repaired (I had my doubts). Jaz helped us and said to leave it with her to diagnose but she thought it could be repaired. An hour later, we picked it up looking much better than when we dropped it off. She did an amazing job and the repair cost was very reasonable. I really thought the phone was done in. Thanks to Jaz and Chino Hills Wireless for saving the day. You have made my son very happy to have his phone repaired and working again. This store and their employees are very helpful and honest.

Walked into the store this week. Had some questions about my sons line. and my representative Jovana she was beyond helpful, she definitely knew what she was talking about & was not too pushy I tend to walk away if I feel pressured but her knowledge and genuine attentiveness to my needs or wants really made a difference !! Thank you Jovana for the best consumer service.

They always have reliable, professional and friendly staff. This store has resolved all my problems in a timely manner, in person or by phone. Every staff member I’ve interacted with has been wonderful.
I would HIGHLY recommend coming to this store before going to a corporate one. If they don’t know something, they’ll be honest and figure it out with you.
Not all Verizon stores are the same, and mind you some things only a corporate store can resolve, but they are worth asking first.
Make sure it’s the one next to Subway, near P. F. Changs.
Noteable friendly staff:
Jaz and Farris.

Really friendly place to get phones at and top notch customers service.

Great customer service! Switching to Verizon from a previous carrier, Añu made sure we got the best deal possible on our plan and new phones. He is very knowledgable and took his time to make sure we understood the process of sending our old phones and signing up for a rebate offer. I would definitely recommend going to this store.

Ruined my iPhone 6 plus screen, but Añu patched it up for me and now it looks just like new! I work during the day so I only have either early morning or night (after work) available, so this spot was a lifesaver since they close at 9pm. It also only took about 30min for the fix! Cost $ 134 (not including tax) to fix my iPhone 6 plus screen.

This place is great, Jaz is Knowledgeable, courteous and highly efficient, make sure to ask for her, she is also very patient, you will NOT be dissapointed

Just had my daughters iPhone screen repaired by Añu. Great job, great customer service. She’s a happy girl!

I haven’t written a review in ages, but because this Verizon Wireless Retailer has such amazing service, I will write a review.
So I got my phone originally replaced at a «professional» iPhone screen repair store in Chino. Little did I know that the glass they were using was a cheap grade, so my phone shattered after one drop. Mind you, it was even on its face.
Thus, I decided to head over to Añu at Verizon because I had seen all of the great reviews. I went in, discussed the problem, and it was just a few dollars more expensive than the other place but it was for a better grade of glass. After getting it fixed, I was beyond satisfied. But sadly, things happen, and I angrily threw my phone at the wall and the screen had popped out, so I tried popping it back in and it unfortunately shattered. But no worries! I went back and got it fixed once again for a cheaper price because I was a returning customer. They also realized that my phone was bent! (Shoutout to the iPhone 6 and 6 plus people out there, DON’T sit on your phone) They bent it back without any extra cost! It took just about an hour and they explained the specifics with me and I was just beyond happy. I will definitely return if anything else happens to my phone again. Thanks Añu!

My husband and I went to fix our phones here and they are not legit. The glue they use is visible if you pay close attention to it. Both of our phones LCD started acting up we paid them almost $ 200 for both phones and if you go back and complain they charge you more to repair it. I hope you guys don’t trust them. I paid $ 150 in another place in Monclair mall and they are awesome. They even told me who ever fix it doesn’t know what they’re doing, no wonder they charge cheap.

If I could they would get zero stars. i went to fix my phone 15 days ago and they did a horrible job. The phone is back to how it was even worse. They messed up my LCD and they blamed me that I did it. I paid $ 95 and I went back so they can fix it and they were charging $ 82 for their own mistakes. I’m not the only that this happen too I read another person comments under this one and it happen to her to I wish I would of read Unilocal reviews first. THEY SUCK DO NOT TRUST THEM! THEY WILL RIP YOU OFF. HORRIBLE HORRIBLE JOB.

Best experience at a Verizon store. Ever.
No wait time and I only walked in to ask a few questions in regards to my phone upgrade. I was immediately recommended a better, less expensive plan. Genuine customer service. It was my first visit but I will surely be returning.
The store also offers an array of accessories which I will surely check out once I get my new phone.

The service was great here. They fixed my cracked iPhone 6 screen immediately (in about 30 minutes). The cost was $ 95, which is less than what Apple charges and significantly less than what most cell phone repair places charge. Apple actually told me they couldn’t repair it because there may have been more damage, blah, blah, blah, and that they could REPLACE the phone for $ 300. *side eye
Anyway, very happy with the price and speed. I was slightly irritated that they don’t give a free screen protector with service like most places (not tempered glass or anything, just plastic), but I couldn’t justify giving four stars based solely on that. It would, however, be a way to increase customer service and get repeat and recommended customers IMO.