Sprint Store

I’ve been with Sprint for almost 15 years … You couldn’t ask for better customer service than from the Sprint Store on Mangrove across from big 5.
Jenn P was AMAZING !!! She gets 10 stars from me !

Thank you Brad for fixing my son’s phone! It was so nice to have a customer service rep that knows what he’s doing and is determined to try everything possible before giving up! Estavon was also great with suggestions during the process of getting service back to our phone. You all are awesome!!! Great experience!

Worst service ever! There are always employees there, but normally 2 out of 3 hide in the back. Very unprofessional!!! Another guy shows up and instantly asks to help me; when I tell him what I had told the other guy, he tells me they can’t do it in the store. Seriously, an hour wait just because the guy couldn’t tell me it couldn’t happen???

After several Sprint store I finally found a Sprint Store where the manager listened to my problems that were created from the day I purchased the phone in the end of June 2015. He took care of what he had the ability to do. And call the billing customer service from his location so that could be taken care of. Finally a Sprint store that cares!

Dylan was awesome ! If you need a new phone or an upgrade he’s the guy to see. He took his time to explain all the phones I was looking at. He was very courteous and knowledgable .
Will send all my friends and family to this location.
Thanks again Dylan !

this place is horrible !! i bought a brand new defected note 3 last year when it came out cost over $ 800 had insurance on it plus comes with a year warranty he tried 2 say you spilled water in it no i never plus i had a otter box on it so 2 hours if testing it he says yes its defected so you can get a new phone but it needs 2 be send away sprint dont make these anymore i bought it a month ago and i see them in the store 4 sale hes a liar ! so you will be getting a brand new phone he takes mine gives me no loaner phone cones back out from the back i asked him so it will be brand new rt? well it will be refurbished wtf? and im making over $ 800 plus tax in payments on a used phone… so no discounts on a used phone when the new note 3 was defected in the first place… wow ! this place is shady as hell i would not buy from this place ever again and they charge you $ 5. to pay your own bill… wow ! they tell you stupid things like go get it checked at best buy or google the problem up this is what they told me about my new lg g4 i bought the morning it came out ive had problems since day 1 i keep going back nothing gets done plus they said if i buy that lg g4 i will recieve free promotion gifts (stupid me believed them) now im paying 4 all these extra things that were supposed 2 be free. scammers plus i live up in magalia and keep having 2 go down 2 chico 4 nothing these employees are super stupid dont know about cell phones. im seriously thinking of changing carriers after i pay off all this free stuff… plus no one can guve you a straight answer 4 nothing call sprint we cant help you on this they use every excuse not 2 help you unless they are trying 2 sell you something… beware of this shady business !!! nothing is 4 free — do not accept free promotion gifts i owe $ 1600 on the free promotion gifts and they would not take them back they are all still unopened… watch out 4 sprint …

Very unhappy with this particular store. Found out I was tricked into changing plans, saying it was less when it was actually charging us more money over time. Will not go to this store again. When asked questions about transferring data to different phone there were conflicting answers.

I moved phone carriers from AT&T to Sprint yesterday. It took much longer for factors out my and this stores staff control, but they were supportive and did a fantastic job getting me my iPhone 6s.
Estevan and the rest of the crew have a great energy and flow to how they work.
Thanks for all the help!

Don’t go to sprint! And especially this branch. They are over priced for the service and obviously the employees lack knowledge on their own company. It’s a fucking nightmare dealing with them. So save yourself some time and money and avoid this place.

I upgraded my phone, realized a day later after receiving no calls or texts that my phone was not fully connected. I went to the Mangrove Ave store the following day to find out that Brad at the east 20^th st store had not fully updated my new phone w 3 test provisions to be completed. How does this happen? That is unacceptable service being a Sprint store provider & paying the kind of $ that i do for 4 lines of mo service. Mangrove Ave store took great care of me w this situation. THANK YOU Steve.
East 20^th St & Brad clearly have some important issues to work thru such as making sure a uprade of a phone or any phone is fully in service when that customer leaves that store.

Only once in a while a persons customer service really makes me appreciate a business as a whole. That’s what I can honestly say about this store. The best part is the excellent help and patience came from all the employees, the one I have to thank most is Matt, or Matthew tremendously patient, extremely helpful, knowledgeable in everything he was doing for us, explaining every detail so we fully understood everything, aside from this guy being totally awesome, he also engaged in real customer service. he saved us from an outrageous phone bill and got us into everything we wanted in no time. Even though it took awhile for everything to go perfect he stood by with a smile, other customers came in griped about the wait and cursed at them and yet he was courteous and generous no matter what. Thank you Matt, we will forever call you, or come visit you if we need help with anything sprint related.

I came into this store with questions because I intended to upgrade to the 5s (now that the 6 is out I figured it would be cheaper). I don’t remember the name of the man who helped me but he really lacked people skills. He kept ignoring my questions about the 5s and kept trying to push the new 6. When I told him it was too big and I just didn’t like it he said «well I don’t understand, it’s the most beautiful phone ive ever seen.» And insisted I look at it even after I told him my friends have them. I work in sales, and I know a thing or two about being pushy but this guy was actually unbelievable. Long story short (kind of) I felt so uncomfortable that I left. I went to mangrove expecting the same type of service but they were incredible! turns out they aren’t corporate, and it really shows.

They aren’t worth the 1 star, one of the worst uninformed corporate stores that I have been to, seriously don’t know how they keep their jobs, no one can answer your questions, all they do is have you call sprint customer services, who in it self is just about worthless… I have been with Sprint for 13 yrs, but soon to be remedied, 8 out of 10 times your left with more questions or scratching your head wondering how there still open and working there,

Service is horrible at this location. Associates are uninterested in helping and act like they are doing you a favor.

I have been a Sprint customer for a long time. I recently went in and was helped by «Sierra» she is the greatest. I was having problems with my android. Of course it could not be fixed. I had to by a new phone and it was very expensive. Sierra made it well worth while. She walked me through all kinds of problems I was having with my new phone. If you get a chance go into the store and ask for her. She is amazing…

Ughh, if i could give them 0 stars I would! This place is literally not worth your time. Go to Customer Service on the phone first then to the Mangrove location! They are amazing and will not dick you around!!!
I go in with my phone that is not working and needing some options on what to do.
1. The employee there cussed 2 times (he said, shit) Real professional
2. He reminded me they were closing in 10 min. Basically saying he didn’t want to help me.
3. Gave me completely wrong information so that he didn’t have to help me and made it so confusing and stressful that it made this horrible moment even worse. (I called customer service afterwards and they said pretty much everything he was saying in the store was absolutely bogus)
4. ANSWERED A PERSONAL PHONE CALL while he was «helping» me! I dont know about you, but if i did this at my job i would be axed! Meanwhile his manager was there just not paying any attention to this.
This isn’t the first time these people have been a waste of time. They are the most unprofessional group of employees i’ve ever seen!
RUN, STAY AWAY! Go to Mangrove!!!

Slow and not very helpfull

I didn’t buy this recent version of my phone here, but I did seek these guys out when There were a few glitches. The Staff here is always friendly and helpfull. they suggested an Otter bodx to protect my phone and even installed it.