Roos Erik H DDS Inc

He has a train in his office and really fun stuff for the kids. He let’s you stay in the room with your child and explains everything to both of you. The best part about his practice is that my son had to go back two different times for cavities and has never been fearful ever. He looks forward to going to the dentist. I can not say enough good things about this dentist and his staff. I’m very grateful to have found him.

Dr. Roos and Dr. Tornabene’s pediatric dental practice is the best children’s facility I’ve taken my kids too. Especially in Chico. The staff was friendly and the atmosphere is completely catered to the comfort of the children. The Dr.‘s take their time to get to know the kids before they start to see them regularly and they are very good with kids. I will continue to take my kids there. I’m very pleased with their service.

Dr. Roos is great! However, I was extremely disappointed with his office staff. My daughter has been going to Dr. Roos for 3 years now. My insurance changes each year. I let them know I had new insurance, they took my card and proceeded with my daughters appt. When leaving I asked about a co-​pay and was told I didn’t owe anything, we scheduled an appt for a cavity and everything was good. We show up to the cavity appt. My daughter was already in the chair to have her cavity filled and while I was explaining something about my insurance to Alma, only then did she let me know they don’t take my insurance and that I would be paying $ 500 that day. I’m partially responsible because I missed Dr. Roos when I was looking up in network providers for my new insurance. I wouldn’t have taken her there if I knew they weren’t going to take my insurance. However, I dealt with 3 different office employees over these 2 visits. Customer service wise, it would have been great if they would have let me know before they were asking for $ 500. When I ask why nobody let me know Alma replied «we figure that something you should know». Dr. Roos has always been great with my daughter and I really like him as a dentist, but after this I find it hard to trust his staff. :(

Both of my kids began their first dental experiences with pediatric dentist Erik Roos. He is a is very patient, kind, considerate to special needs and calm person. About a year of being his patients, my kids were switched over to his colleague Ann Tornabene. This switch was simple done without consulting with us and continued throughout our scheduled visits for over a year. This seemed okay, until we began noticing a difference in how the visits were handled. At an annual check-​up in May 2013, it was suggested that my son undergo a root canal. No available appts were offered until mid Sept. 2013. At this time, our office visit for a root canal turned out to be an extraction because he now had an abscess. As for any parent, this made us nervous and the situation was pure anxiety. X-​rays were taken (images which are no good and cannot be used for future diagnostics purposes like his oral surgery), tooth pulled and Dr. Ann Tornabene pulled me aside to discuss oral surgery for two other cavities in the molars using general anesthesia. A discussion which was taking place as my son was very upset, crying and afraid. This was insensitive to me and my son and unnecessary at that immediate time. My son needed me at that moment. I was so upset how things were handled, that days later I looked for a second opinion and went with another local pediatric dentist who will perform the needed oral surgery for my son in this week. Four months is ridiculous to wait for a root canal and I do feel that this «wait» contributed to his abscess and ultimately having a tooth extracted. Despite X-​rays that were taken by Roos’ staff, I am very upset about having my son be re-​exposed to another set which are needed prior to his oral surgery. Other parents have shared similar experiences with me about the bouncing from Roos to his colleague Ann Tornabene and they too have opted to go elsewhere for that being one of the reasons.