NVPM Property Management Services Inc.

After following up on North Valley Property Management 3 years after the storm they gave us, I really wish I wouldn’t haven changed my original Unilocal review. These extremely poor reviews of NVPM only further prove my own experience. I Unilocaled, NVPM threatened to sue me if I didn’t change it. But I’m a mom of two, just moved to Chico, I didn’t want drama and I didn’t have money or time to be scared. BTW, NVPM, it is illegal in the State of Ca to knowingly rent a home without notifying the renter there is a mice infestation. By law, you need to present the truth to the renter and they have to sign off on it. I’m grateful to the Unilocal reviewers who spoke out like we did. And in using the same words they used with me during our last communication, ‘good luck with your future’.

The owner finally called my husband, and let’s just say he was NOT happy about this review. He actually appeared confused as to where the «negativity» was coming from. After everything your office put us through, Paul? You’re not sure why we have such a sore perspective where you and your office might be concerned? You are either completely oblivious to just how poorly you are running your company, or you’ve let the inmates (read: Jessica) completely take over the asylum. To this day, I don’t believe I have ever seen someone so completely out of touch with good customer service, until I saw the messages you were directing her to send my husband.
What kind of a business owner chooses to communicate via text message after blaming said text messages for being the cause of «miscommunications»? Apparently, this one. It just goes to show you that even when it comes to creating cover stories, they aren’t even consistently on the same page. I mean, if the text messaging is to blame for why no one from NVPM showed up to the second viewing, why would they continue to communicate via text message? It’s a real head scratcher, kind of like how they claim they didn’t know we had responded to the message about the time change, but no one actually bothered to show up to the original time, either.
It’s hard to hold Jessica accountable for her «Imma be a front desk guard dog» routine when Paul won’t even give would-​be tenants the benefit of a returned call until they post a review online about how poorly they have been treated.
Once Paul was forced to admit that there is roof rot happening in the property as well (seemingly providing a more calculated, cunning reason behind the application delay beyond garden variety incompetence) and he would not budge on the moving date, we opted to terminate our dealings with NVPM. I am pleased to report we did get our holding deposit back, but apparently, the implication was made that Paul thought that that would persuade me to take my review down. That’s not going to happen. Dishonest, unethical businesses need to be exposed. I was lucky enough that my husband’s profession as an attorney keeps us from being taken advantage of, but not everyone is so lucky. Just because this is a college town and many of the renters are students does not mean they should be put in a position of having to rent from unprofessional douchebags like these.

I never had a problem with NVPM they handled everything professionally. They managed my rental for 6 years, always had renters. They contacted me to confirm repairs before handling it. Thank you everyone for a great service.

VERY POOR SERVICE
I hired North Valley Property Management to manage my Chico duplex for two years. It was hell trying to get them to do their job. They do not follow through. I can’t recommend North Valley Property Management.

I have used North Valley property management for the past several years and they have been excellent to manage my rental property. I am located in the San Diego area, so it is important to have my property managed well… as I am so far away myself. Paul and the rest of the staff are very professional and I would recommend their service to any rental property owner in Chico.

North Valley Property Management has truly been wonderful! We recently decided to make a big move and didn’t have a chance to properly prepare to be landlords before we moved. We own a few acre property with a large home just outside of Chico and decided we would need to rent our home & property until we decided on our plans. We were unable to contact property management before our move and made the decision to rent to long time acquaintances. We had problems from the beginning with late rent and no signed rental agreement. We also were held up trying to take care of things on our own a few hours away trying to settle into our new place, job and school for our child. We were very impressed with NVPM when inquiring about the services they offer and professional manner when answering tough questions. I called over 6 companies and was by far impressed with NVPM. NVPM took control of a very difficult decision process and legal terms of the situation with our tenants and handled everything in a very professional and timely manner. Once the tenants that refused to sign a rental agreement and pay the correct deposit funds were properly and lawfully out of our home, NVPM quickly worked to help us find the right fit for tenants in our home and continue to keep us up to date on our property. There are not enough ways to thank North Valley Property Management for all that they did for perfect strangers that needed help and guidance in a very crucial time in our lives!

Paul, the owner, is awesome. He cares not only about his tenants but also is committed to neighborhood standards. i suggest this business to anyone looking for a quality management company in chico.

Renting a place to live in Chico is very difficult. Because of California State University, Chico, there are many students competing for a limited number of units; most of them absentee owned but managed by one of several property management companies. North Valley is one of them.
North Valley Property Management is not the worst of the bunch and not the best (is there such a thins as less bad in a Unilocal review?). They try to collect first, last AND a security deposit (this is illegal in California), and are blatant in their discrimination against my friend’s with kids. On the positive side, their properties are well maintained and urgent repairs are taken care of in a timely fashion.

Professional and friendly property management service. Great, great, great to deal with from beginning of the property search through move-​in. We were moving from a fair distance, and they were very helpful in getting us situated in a new house, and showed me several properties, giving tips on neighborhoods and commutes as newcomers to the city. Very glad to be working with NVPM for the duration of the lease!