Budget Rent A Car System

I had rented from Enterprise in the paat, but decided to try Budget. The location is janky, the cars unimpressive, and the service is subpar. The refund took two weeks to come back to me, and was broken into two parts, overall highly inconvenient. I was so underwhelmed and treated so shabby that I will never go there again.

Repeat customer. Returned my car clean and early. When I got home I saw that they charged me $ 100 for cleaning even though myself, my wife and my brother cleaned the car this morning. When I called back to speak to the owner, he told me the car was FILTHY. When I protested he hung up on me and didn’t answer when I called back. I called the corporate office and filed a complaint against the branch and the lady I spoke to told me the owner said it took them two hours to clean the car., even though it was 40 MINUTES AGO! They are liar, thieves and don’t care about keeping customers. I will never use this company again and will tell everyone I know about what happened to me.

After using this company, I firmly believe I will always pay extra and go to Enterprise in the future.
I made reservations online about 3 months in advance. I read ALL of the fine print and was expecting to pay a certain amount for a certain car. When I got there, they insisted on charging my credit card an additional $ 200 deposit. That was NOT in the fine print. Even though I got the deposit back after returning the car, I was very irritated because I don’t have a very high limit on the card I wanted to use anyway, so that extra unexpected 200 was ALMOST enough to make me cancel my reservation.
But I go ahead and pay. Then they show me my car. I asked for a large sedan because we were making a long road trip with 4 people in the car. I ordered large sedan instead of SUV because it was $ 400 more for an SUV than a large sedan. They gave me a Mazda 3. If you know anything about cars, you know that is a compact car. When I questioned this, they told me it was up to their discretion to decide was was compact and what was large sedan, and they felt the Mazda 3 was a large sedan.
We were very, very crowded for the entire road trip. I no longer care that this place has the lowest prices. I just want to pay exactly what I was quoted for exactly what I asked for. Shouldn’t be that hard, right?

Terrible customer service! I tried to rent a car from this Budget, and upon picking up the car, was told it wasn’t old enough. That’s fine, I understand there are legal age limits. The problem I had was with the guy there. He was very unhelpful and told me I could cancel my reservation in the store, but it would be a lot easier for both of us if I did it online… They ended up charging my credit card anyway. I called back the next day and apparently they were too busy to talk to me. He asked if he could take down my name and number and call me back as soon as they were not so busy. I said sure. I NEVER got a call back! I ended up calling the 800 number & getting a full refund and great customer service through them. Ridiculous!

I have rented several vehicles (as in cars/​trucks, not big moving trucks) from this Budget over the last couple of years. In my experience Budget is the lowest priced car rental agency in Chico, and that’s what I’m looking for. I rent my vehicle online and pay online as well, and when I arrive to get my vehicle it is there and ready to go. I have always dealt with a man named Troy and he is professional and friendly. I never have to wait when picking up or returning a car. Although one rental was specifically an F-​150, for my car rentals I was actually offered a choice of several vehicles they had available in that price range which I thought was a nice touch. I had one car that wasn’t as clean as I would have liked but that has been my only complaint so far. I will most likely rent from this Budget again in the future.