Xceptional Eye Care

Terrific experience all around. I got to the location on time. Was greeted warmly. My exam started and went by with out a hitch. The doctor seemed to really care and there were some options I was considering and she was very careful to recommend what was right for me. I didn’t feel like I was being sold or pressured to buy more.
The pricing was right and I was in and out in around an hour. I love supporting local business and I will definitely be back.

I had some trepidation about going to a non-​franchise eye care center and made up reasons for avoiding the one in the neighborhood for admittedly irrational reasons. Good feedback from family members made me take the plunge and make an appointment at Xceptional. Man am I glad I did. It was like falling through some kind of wormhole and you find yourself in this whole Mayberry experience where everything is so familiar and easy and accommodating and professional and friendly. I was like, «Where the heck am I? This is in Chicago?»
All of the kudos go to the Mom and Pop of the joint. She’s the doctor and he runs the front of the store; a classic family business. And they make an awesome team. Both wear their professionalism like a favorite pair of shoes; it’s so natural and unforced. Add to that their thoroughness and competence, served with first-​rate conversation and a smoking 80’s soundtrack in the background. You end up with having the unheard of sensation of wanting to make your next eye exam for new glasses asap. Who knew?!

Horrible service! The guy working there barely helped me with finding glasses i could afford. They are very expensive and i have insurance but nothing in my price range anyway. The guy there did more talking to others then me. After i left to go somewhere else i find out he put in an authorization code so my insurance said I bought glasses so i had to call them to clear the code. Just an awful experience. Parking is awful too. Dont waste your time going there!

I was looking for a new eye doctor close to home and stumbled upon this place. The staff was very friendly and the doctor was amazing. The young woman upfront, Samra, did a great job helping me find a pair of glasses that looked perfect. I definitely would recommend Xceptional for your next pair of glasses.

I have worn classes since I was in second grade and contacts since 9^th grade. I have never had such amazing eye care. The store is beautiful and the selection is amazing. I also love that they have a wide range of designer glasses and many different price points. Samra, Quang and Dr. Hoang are all really friendly, helpful and professional. I was having trouble seeing out of one eye and they double checked my glasses, checked my eyes again and replaced the lens. I was so impressed. I highly recommend Xceptional Eye Care. They are awesome!

This place is absolutely amazing! They care SO much about you as a person and your specific needs. Patience and understanding are the norm here. You feel as if each staff member, from reception to doctor, is focused only on you!
The doctor has been amazing at accommodating my visual needs, as I was diagnosed with MS in 2012 and never know whether my blurry vision is neurological or physical. The doctor goes above and beyond with full exams for me each time: but bills insurance as a routine check-​up so that I have the lowest co-​pay (when she could easily bill each exam as a full!)
They are incredibly generous about giving me trial lenses before I place an order in case the change is due to a neuro issue.
Honestly, you won’t find many places with genuine people like this!

This is the nicest eye doctor office and eyeglass place around! Both my husband and I go there and have received excellent care. I had an emergency with my eye and I walked in and the doctor fit me into her schedule. Great place if you have kids, too.

I absolutely recommend Xceptional Eye Care to any and everyone. I have a special needs daughter and they treated us and, more importantly my daughter, with the utmost respect and professionalism. They were very patient and understanding as we had to pause and calm our daughter down at times when trying on and fitting her glasses.
I was so impressed with how they made us feel welcomed that both my older daughter and I went back for exams and glasses. They are now our sole optician and eye care specialist. I won’t go anywhere else.
They did such a good job of explaining my insurance/​benefits, the types of lenses, frames and, well just everything, that it was a great experience.
Make sure you give them a call first when it’s time for an eye exam/​eye care needs. You won’t be disappointed…

After calling a BUNCH of places to get my free annual eye exam covered by my Blue Cross Blue Shield HMO Illinois plan and having place after place tell me that they don’t accept BCBSIL HMO, I finally found Xceptional Eye Care, who was perfectly happy to do the regular eye exam, plus a contact lens fitting, and bill it to the insurance for no cost to me. I walked in yesterday morning at 10:00 am, and it is a beautifully bright, clean and inviting space with lots and lots of frames to peruse. (Not sure of the particular brands, but there was a wide selection.) The gentleman at the desk quickly interviewed me about my medical history and entered it directly into the computer (yay for no long and confusing form on a clipboard!) and then got me settled in their waiting area, which had lots of magazines and a big TV, and a cute area with some mini tables and toys for kids. He then quickly called me in to a room for all of the typical eye exam stuff, which was done expertly — and this place doesn’t do the puff of air in the eyes, yay! They also did a retinal scan for free, which was nice. Next I headed into the actual optometrist’s office, and she is a very nice lady who explained everything about my eyes clearly and was thorough and attentive as I tried on my contacts. After my prescription was determined, the guy who originally helped me at the beginning then helped me pick out some frames for prescription sunglasses. He was totally happy to help me figure out the exact costs of things (which is pretty complicated with David Vision/​BCBSIL HMO) so that I could fit both the sunglasses and the contacts into my remaining FSA funds for the year. There weren’t really any negatives — no parking lot, I guess, though I was able to find a spot on the side street right next to the office. Overall, a great experience and I would recommend this place to everyone!