Walmart Supercenter

I truly wish I can rate a –5.
is absolutely a
joke. I made the mistake of going online to do a same day pick up order. First
problem online it never stated AFTER I placed my order that I can pick the item
up today it stated that it will be available at the end of the week? Not so
much a big deal I was willing to wait. Midweek I receive a text stating that I
can retrieve my items, then a following text stating my items were canceled???
I know try to keep up with me lol. I immediately head to the store because the
items were a gift for someone that needed to have it by the end of the week. I
arrive to the 83^rd and Stewart location first mistake! I stood there for about
5min before anyone said hello. I explain to the gentelman that I am confused on
what’s going on with my order. he takes my name walks away and come back. Now
my order was a total of $ 109.00 this young man brings out 2 items when I
ordered about 7 or 8. I ask him is this all you having out of my entire order?
he says yes this is all they can locate in the store, imagine my confusion. I
tell him I thought that was the reason Walmart asks you to choose a location so
they can ensure the items are here? he reply and says that is
«wal​mart​.com» not walmart (as he stands in front of a
sign). I truly did not want to argue I ask him if he can cancel my complete order.
he says yes. I personally grab a cart and go through the ales and find every
item I ordered online to begin with… Imagine how upset I am I go to the
register and re purchase all items for $ 146.00, I left the store with other bad
customer service at the register and at the door checking my receipt. I get
online to
the next day just to double check everything was
canceled, I go to my cart and see that there is still 3 items shipping to the
store huh??? I log on and chat with a representative whom I gave the above
story to who felt really bad. His words to me were «WE FAILED YOU» he
ensured me that he will escalate my refund. I let things go for a few days go
back online the orders are still in my cart (at this point I am on fire)
because I still have a total of $ 246.00 holding on my debit card in Walmart
charges… I get back on the chat and explain myself again she tells me that
nothing has been escalated smh and that I have 2 options 1. I can go back to
the store to cancel the items or 2. wait 7 days if the items are not picked up
they are automatically canceled??? I instantly asked her for the number to
corporate which she claims she does not have. She states if I call
they will transfer me. I call
and asked to speak to corporate they
transferred me and I was on hold for about 30 min. I grab my house phone and
call
and speak to a supervisor named «Samantha», I explained
to her my detailed situation and she calls «Theresa» at 83^rd and
stewart location on 3 way and they both decide the only way still that they can
cancel the items that should have already be canceled is for me to go all the
way back to the store? I literally just disconnected the phone call because
this is more time wasted. I go to the location to cancel my items again another
unnecessary mistake. Their were 2 gentleman at the counter whom tried to tell
me they couldn’t cancel them from here (I had to remind them that I was given
no choice) after switching registers and gaining the help of another lady the
canceled the rest of my order. No no that’s not it lol. Today Is Feb, 1^st so as
I had some free time I go back onto
to make sure everything is
canceled again. Imagine my surprise when everything says canceled but I still
see a balance of 19.78??? I have to call
again because this is
unclear I speak to a pleasant gentleman by the name of «Victor» whom
tried his hardest to help but really couldn’t figure it out either and again
states he will escalate my matter to refund me this difference now (if you
have read my entire review you will know why I am not confident this will
happen). This has been going on for about a week now and I am still missing
money from this order, I am calling out walmart corporate to make it right with
me which I know may not happen because apparently service is not a priority at
this company. Honestly this experience makes me want to NEVER shop at walmart
again. I hope this helps at least one person…
walmart if you get a chance to read this look up my order and contact
me.
.

The staff here is super unprofessional ! Just ghetto. They have no regard for the customers experience.

Most of the employees spend more time talking to one another than assisting the customers. The bathrooms are always a mess and don’t ask for help because the employee is going to send you in whatever direction comes to mind in order to get you out of their face. The one employee that was great was Robert in customer service. Even at 7:00am he is smiling, he could teach the other employees about customer service. The return carts are overflowing and sitting in the front of the store and it looks a complete mess.
On black Friday, it was unorganized and the lines were backed up. This is normal however because there are more people standing around than checking out customers. Even the front end managers stand around. I was a front end supervisor and when the lines were out of control I jumped in to help bring the lines down. Not at here… they watch and complain! The after Christmas sell was absent. I went to purchase a TV and was looking for a 32 inch. I wanted a 32 inch Samsung. I saw a 32 inch at Walmart but it was high. I went to Target, got a 40 inch Samsung Television for a cheaper price than the Walmart 32 inch television. Walmart was once the store I loved to come to, however these days it is getting worse. The women’s clothing department looks like an Elderly person is the buyer. Nothing that makes a mature woman want to wear it because it is no style but a bunch of colors. You can find elastic waist pants all day. Other than that nothing jumps out.
In addition, get some pizza’s in there that are not pepperoni and sausage. Some people like to have a quality brand pizza that is beef or turkey. They purchase a few cheap brand beef pizza’s and everyone doesn’t eat pork. Again, the buyer isn’t supplying the need of all customers.

Lazy ghetto employees which lack customer service skills! the employees take their time, ring up friends before the next customer in line and don’t even try to disguise it!!! The store is dirty and employees don’t even move carts out of the aisle so customers can walk through. Go somewhere else, i can’t even suggest another walmart because you’ll get the same thing… just go to target

I think it’s great to have a Walmart in the Chatham community. I used to live there and I’m glad to come back and see that the community is growing.
I often order things online, and I have to go to the Online Pickup area to pick up my products. The man that usually gets my online order is very nice and professional. There was a time that I received an email from Walmart stating that my order (a lamp) was ready for pick — up, and when I got there, it wasn’t even available at the store. The man handled it very well, by walking me to the isle of the lamps and tried to see if I wanted to get anything else.
Overall, I always have a great experience there, and I have had encounters with very polite and professional employees.

I don’t know what the hell Wal Mart was thinking when they decided to employ hoodrats to work as cashiers. I was checking out after getting groceries and I had placed two pairs of earrings I was giving to someone as a gift and they never got rung up and the cashier said «Oh they fell between the belt»…I just walked out because I was fed up with the slow movement of the line I was in since the lady in front of me was paying for two full carts of food-​I guess to feed those grown a** fools in her house. The cashier was also glancing at text messages on her phone which was unacceptable she should be trying to get customers checked out instead of worrying about who the hell texted her. I am going to lodge a complaint with the store manager because it makes no sense to see throngs of workers who are unhelpful when customers are looking for something they just point it out instead of walking with the customer to where the item is. They made a mistake hiring clowns to work at this location and it seems like hoodrats are only there to collect a paycheck and not doing their jobs. Wal Mart needs to clean house of these kind of workers and put people in who are serious about their jobs. Also workers need to refrain from conversing with each other while checking customers out so they can properly handle transactions. They spend too much time discussing things that are not appropriate for the work place such as how they get turned up and laid on the weekends. Half the workers are new to the workforce so they’re going to understand how the real world works when they’re unemployed for gross misconduct on the job.

You can’t possibly be serious about the way this store is managed, they should clean house starting with the manager and the unproductive, incompetent staff

THIS IS BY FAR THE WORST LOCATION I HAVE EVER BEEN TO!
Never have I been so utterly disrespected and disregarded by so many associates in one location at one time.
I visited a Walmart location a few days ago and used a self checkout kiosk. I mistakenly asked for cash back from the kiosk (which does not dispense cash) and left the store without realizing I never received my change.
I called in to customer service, and was advised over the phone by one customer service associate (Ronidqua) to bring in my receipt to receive the cash back from my transaction. I came into the store, and waited 45-​minutes in line to get assistance. Once at the customer service counter, I explained my situation, to which the associate, Candice, takes my receipt and tells me to have a seat because my issue will take a while. After 20-​minutes of waiting, I follow up with Candice to make sure someone is handling my issue. She says that she just followed up with someone about my issue and walks off to handle returned items. After ANOTHER 45-​minutes of waiting patiently, I ask to speak to a manager (Rolando). After explaining my issue to him, he tells me that I should first contact my banking institution to handle this matter and if they can’t do anything, then to come back to the store. I ask him if it would be possible to at least get my original receipt back, to which he responds no member of his staff would have taken a receipt and given it to a member of security to rectify an issue. He then proceeds to tell me that if my financial institution is unable to resolve the issue, then I should come back and they can re-​print me a copy of my receipt. He made ZERO attempt to recover my original receipt or even acknowledge the fact that one of his associates DID execute such an act.
After multiple requests to get my original receipt returned to me, I asked if he could get the associate that took my receipt from me. He responded that she had left for the evening.
The level of complete and utter lack of adequate customer service at this location is very disturbing. There have been several instances with similar outcomes where I leave highly frustrated at the lack of care associates take in fulfilling even their basic responsibilities.
There is obviously a lack of training present, both in basic customer service and in problem solving. Instances like these make it increasingly daunting to patron these locations because of the EXPECTATION of poor customer service and lack of care by almost ALL employed associates.
This type of quality is not indicative of the Walmart mission or vision and needs to be addressed immediately. No one should ever be subjected to the blatant disregard for people or their time that I experienced.
This was the final straw for me spending my money with a company that could clearly care less about quality customer satisfaction or even basic customer service. I will no longer shop here and fully intend to spread the word about the poor service I received today.

Is this really a «Supercenter»? I have been here about 3 times. Typical Walmart– it meets my shopping needs. I really do not have a complaint about this store. I even shopped here on Thanksgiving. It was PACKED, but, I was in and out in no time. Its good to have a Walmart in the city of Chicago.

I am not a fan of Wal-​Mart in general because of their practices. Because of this, I have cut down my spending from about 90% to 20−30% in the last few years. This particular store has huge issues and can be a big disappointment with overall customer relations. You never know if you will get the services you need. For example, I ordered a same day photo book in 2013 as a gift. NEVER RECEIVED IT. Went to the store several times and there was always a different excuse. Today I was there (only because I was a passenger with someone else who decided to stop in). Came across the clearance aisles and saw ¼ of a wall stocked with Cherrios under huge «Clearance» signs. YES! Well, they didn’t have prices on them so I asked a co-​manager, Patrick, for the price. He checks with another employee then informs me that they aren’t on sale. Excuse me?! Then why are they on the wall marked clearance. Long story short, he argues that they are changing the wall (although NOT ACTIVELY) and that’s it. Even threatened to have my mom thrown out the store if she took a picture. Most places will acknowledge the mistake, and give you a discount. But not Patrick, he was steadfast in making sure Wal-​Mart didn’t lose a dollar. This just confirms my lack of desire to shop there.
Oh, and let’s talk about how they have the generic white bags with red thank you on it. Talk about bad management! Does corporate know you are not using Wal-​Mart brand bags? Wonder what they will think about that.
I will say, however, that my cashier, Wakenda was very pleasant as well as the young man in electronics that assisted us with the IPods. Only reason I’m not complaining about being forced to give them one star.

After years of the only chicago Walmart being on the other side of town, I gotta say I’m glad this was built. However, it did the exist whe. I actually lived in Chatham.
Now the service is another story. It’s mediocre at best, and there’s a lot of random nonsense going on in the parking lot. This store is kinda messy compared to other Walmarts. And it’s not a South side thing either. The other Walmart in Pullman is waaayyyy cleaner and nicer than this one. However, it’s further from my house and inconvenient to go to typically.
Walmart neighborhood market is closest to me, but they obviously don’t have as much stuff as the full store.

Walmart, that absolute genius business model. Crappy store cleanliness as usual, genius level supply chain logistics (second only to
), savings directly passed down to customers.

Today was a great day for me at this Walmart
I was looking for a great deal for a Christmas gift for my son
Shelly in the electronic Department was great
Not only did I get service with a smile she was very knowledgeable of her items in her department. Shelly even took the time out to do my prices checks and made me feel good about my gift for my 12 year old. The price I got for my Samsung Galaxy 3 with insurance 260.00
And a case. I’m a happy mom
Overall the store was very neat and clean
What a great day

this location seemed kinda busy last nite. there was merchandise everywhere & some in the wrong sections. i never understood why people just put their stuff wherever they are & cant even put it back where they got it from. its really not that hard 2 do people! got a few things in here & left.

I think that Walmart really has gotten better over the last couple of months from what I have seen. Everything seems to be fully stocked now and orderly. So hopefully they will keep it up.

I was actually glad when this Walmart opened because of the dearth of businesses in so many south side neighborhoods. Even though Walmart is a «big box» retailer with some not so attractive attributes I was looking forward to something that would be better than nothing. Social consciousness, eco-​friendly gobbledy gook, and feelgood slogans aside, what good is a business that won’t open in my neighborhood?
Alas, this Walmart manages to be sub-​par even with my generally low expectations of a «big box» retailer. I’ve found pricing to be pretty good on most items. I commonly find OTC pharmacy items are much less than competitors. General merchandise is poorly stocked and yet the aisles are perpetually cluttered with boxes. Things are messy, dirty, and misplaced. The employees are a mixed bag. I’ve had a few efficient and polite ones and some that are rude and unhelpful. Some days you can get in and out, other days the lines are so long and slow moving that I’ve dropped the merchandise on the nearest shelf and walked out.
The thing that finally turned me off was going in one night to find a jewelry organizer. After looking around for a few minutes in jewelry I couldn’t find it so I approach the jewelry counter to ask if it might be located elsewhere. Before I can open my mouth some armed security guard tells me very rudely to step back. I eventually figured out that the sales girl was counting money to close the register but nothing in my dress or demeanor would indicate that I was there to steal. Trying to ask where I might be able to find help got another rude brushoff.
I draw the line at being treated rudely and disrespectfully when I’m there to give a business my money. This Walmart can hire armed guards to mean-​mug customers but they can’t hire anyone capable of answering a question? No thanks! I think I’ve been back one time since that incident to get something very minor. I have to be in pretty dire straits to deal with this place. I’m sure they’ll do fine without my money but I’d rather drive farther and be able to shop in peace.

In terms of this particular Walmart, the actual building and what it provides is very fantastic. They have a wide variety of products and services that meet every need and/​or want that you may have. What makes such a spectacular place exclusively terrible is the lack of customer service. The lackluster employees even go as far as to horseplay and call each expletives in front of groups of customers. I have even witnessed them even refusing to help customers because they themselves are ridiculously lazy. Upon having an experience where I was looking for an item and I had an employee tell me to «Google it so I can see what it look like» [end quote], I found myself too apalled to even want to return to this location. If you value your time and money, I implore you to go elsewhere.

Like any other Walmart around the country, «It is, what it is.» Don’t expect it to look like Whole Foods in the Supermarket section and don’t expect it to be clean and organized like Target. Its Walmart, get in and get out. Just expect to wait in line because of all the 30 registers only 5 – 6 are open to cash you out.
P. S. Its not the holidays yet and the employees looked warn out. Give these Folks a raise and benefits already!

Its really sad to say that this is one of the few Wal-Mart’s on the south side of Chicago. This Wal-​Mart is normally accustomed to long lines, ignorant customers, and un helpful staff. Needless to say unless your going to go very far south or north this can be one of your only options. Try not to go on the weekend or at night and you may be able to find what you want and not stay in line for 35 minutes..

Went to this Walmart to pick up a few things (Never EVER try to spend more that 30 – 45 min in this place) and sure enough, I was almost jumped by a a mother and daughter duo who became upset when I told them they butted me in line. I actually said «excuse me ma’am, I was in line.» Why oh why did they proceed to curse me clean the hell OUT in front of the 2 small children they had with them. The Walmart staff turned the other cheek while the security never came to my rescue. They ended up getting out of line but the whole experience was ghetto and embarrassing. I swear this will be my last Walmart experience in the hood. I will spend the extra coins at Target for the safer experience.