US Post Office – Mt. Greenwood

They need to hire a entire new staff that actually cares about there government jobs worst post office in Chicago

Just wondering what kind of post office has no Christmas stamps at Christmas time? I’d ask them myself but there’s usually only one employee working at a pace that would make a snail look like an Olympic sprinter.

What is wrong with this place??? Plan on waiting at least 15 min for anything here. 1 worker at all times– and she is extremely SLOW

Extremely slow customer service, it took 27min inside a room to send a letter. Disclosure: Supervisor thinks he’s funny too.

One word. Dreadful.

Just so I am clear about the over pricing, here is another story:
I went there because I did not feel like traveling to the Oak Lawn or Palos locations to send out my save-​the-​dates for my wedding. My wife had asked me to have them verify they were regular postage because they were magnets.
Firstly, the woman said OK, but then said ‘let me take this in back’. A good 5 minutes later of putting the small envelope on the weighing machine, she came out and said it would cost more. At that point, because it had taken way longer than it should have (which is my fault because I should have known better), I took the same envelope to Palos to have them do the same thing because I did not trust the genius minds at this location. Guess what? They said it was regular postage, gave me the stamps, and each and every letter arrived without a hitch.
TIME TO CLEAN HOUSE HERE!

I understand that «going postal» refers to workplace violence. But everything about this post office merits customers (i.e. taxpayers) going postal on this institution. It is infuriating to the point of insanity to do business here. The employees need attitude readjustment. Happy to assume that role.

I just want to say thank you soooo much for being so helpful when my sons shoes came on the same day he needed them for prom ⁵⁄₂₀₁₄. Everyone was so nice and understanding!!! Five star service

If you want more info about how awful this post office is, see my previous review.
This review is about the delivery of mail to my address. I live in a condo building, and today the mail man just decided to drop the mail for the building on the floor of the entry way. Valpaks, credit card statements, letters from colleges, all lying on the ground where anybody could walk in and steal information. I’m glad the postal service is going bankrupt, they deserve to!

Likely the worst post office in the city of Chicago. Today I attempted to drop off a few pieces of mail in a box at the corner of 111^th & Fairfield. The box was so full I could have literally pulled hundreds of pieces of mail out of it. This mail is supposed to be picked up at noon every day. I suspect since this isn’t a busy corner, that the mail probably had not been picked up in at least a week!
The employees in the Mt Greenwood post office are as slow as molasses with an attitude that stinks to high heaven.
It is no wonder the post office is losing money!

I’ve had frustrating experiences here, during the holidays while most of the staff is apparently partying in the back, but nothing compares to yesterday. I had to mail several important documents, and the recipient told me to make sure to send them registered, signature required.
I went to the PO in the middle of the afternoon. Two clerks, only one other customer. The clerk who was «open» was too busy texting to make eye contact with me, and the other clerk finally said, «She’s open, go ahead.» Then the clerk looked up at me, kind of annoyed, and said, «Yes?»
I explained what I needed and she gave me a card to fill out. I accidentally filled out the recipient’s address in the SECONDARY address box, which totally freaked out the clerk. She hit the ceiling: «This is WRONG!» she screamed at me. «You filled this out WRONG. It’s WRONG. «She hollered this about eight times. The other clerk was glancing over, and another customer who came in was looking uncomfortable. «Mmm-​mm,» the clerk continued to scold, «this is WRONG.»
I should have said, «I apologize for getting you so riled up,» but I was speechless. She gave me another card after throwing mine in the trash. I said, «Was the rest of the card filled out correctly?»
«It don’t matter, that address was filled out WRONG.»
I insisted on having her check the first card again, which forced her to fish it out of the garbage.
I don’t know what provoked this ignorant example of humanity to go on such a rant, but she evidently doesn’t understand the term «customer service.»
I reported her to the post office later that evening. I didn’t see any point in talking to her supervisor, because that’s a toxic PO and it would have done no good. Maybe there’s a customer service SWAT team that will have better luck.
I work with the public, too, and if I treated a customer the way she treated me, I would be fired on the spot. Not to mention, she continued to text – or play Angry Birds or whatever – DURING the transaction. I would be fired for that, too, and I don’t work for a mean company, just one that values common courtesy and professionalism.
I hope this woman gets fired so the PO can hire someone who really wants the job.

I had to mail a couple packages for my mom this afternoon, and went to the Mount Greenwood Post Office. I was very pleasantly surprised. There was one person ahead of me and one behind who had to pick things up; when the first one got to the counter, the manager waved the second over to the same counter station, explaining that that way, it’s faster, as the counter person only had to make one trip. Fine with me. Then one of those people had a problem — he was picking something up for his sister, but that’s not really allowed. So… here’s the pleasant surprise part: the manager found someone in back to follow the guy home and deliver that piece of mail directly to his sister. That’s not something you’re going to see every day.
Given the number of people who wander in there, I thought the service was pretty good. I still had to wait a bit in line, so I’m not giving 5 stars; overall, though, I thought it was a good visit.

Horrible post office at times!
There is an insane mail carrier who was nice to me
at first but started treating me and a family member mean for no
reason, making outrageous claims and swearing at me.
Some of the mail carriers are nice but others are mean
or sometimes both.

Horrible! One person working 2 days before Thanksgiving. LONG line

I live in the Mt. Greenwood neighborhood so this post office is the closest to my home. WORST post office I have ever been to. There seems to be 2 – 4 employees at the counter but there is ALWAYS a huge line. The employees are the slowest workers I have ever seen. 95% of them have bad attitudes towards you (the customers), each other & the supervisor that is on duty.
Also, there is very limited amount of parking around the location. It is hit or miss if you get a close spot. The post office has a parking lot across the street with postal cars & some employee cars. I saw three different employees parking right in front of the business!!! And you know they are not just visiting when they have their lunch box with them & they are turning in their side mirror n their car. Come on now, everyone knows employees park away from the business so there is parking spots left for the customer.

The worst post office I have ever been to. The staff treats like you like you just peed on their rug. I tell people not to send me packages USPS that I would have to pick up there because you are guaranteed to spend a hellish hour waiting for it.

I agree completely with the first review written. This is probably the worst post office I have been to. They even call out the word «next» as slowly as they can.
The people who work here also act as if they loathe their job. They are never friendly (except for one woman) and always have smug looks on their faces.
I have heard very nice things about the post office on Harlem. Just go there so you don’t have to deal with the slow, «downers» at this place.