U-Haul Moving & Storage- Chicago

Prior to writing this review I scanned other comments. I was not surprised to see that the manager, Rick Rottweiler, was criticized. He was a JERK!!!
My story… On Saturday’s they open at 7 a.m. We arrived at about 7:10 and were 8^th in line. There was only one counter worker, who was trying to work to the best of his ability. I questioned the «outside worker» who said he couldn’t work inside (didn’t know the job… unfortunate but understandable). So, it took over 45 minutes to get our pre-​reserved vehicle.
When I returned our rented truck at about 3 pm there was one customer, and:
— two counter workers
— an assistant manager/​administrator
— and the General Manager, Rick Rottweiler.
I asked for the manager and after 5 minutes he came out of his office. When I explained my early morning frustration at waiting so long because of lack of help he said «yup»… Then, after I questioned if he understood the bad customer service he was giving he said «I would have more people working if I could».
WHAT…
FIRST, you are the manager. How about acknowledging the customer’s complaint and apologizing?
SECOND, how about scheduling 1 or 2 of the afternoon people to work early morning on Saturdays? Are you not smart enough to look at reservation levels on an end-​of-​month Saturday to anticipate your business?
THIRD, how about you get off your butt and get in early in the morning to work the counter. On a busy Saturday I left the facility after 8 am and still only one counter worker was handling the crowd. And FYI that there were 6 people still in line behind me after I got my reserved truck.
THE MANAGER SUCKS and I will NEVER use this facility again!!! If you decide to make a reservation here, bring a book to read while waiting in line!!!

My box was supposed to stay in storage for four months before I figured out where I was going to move to. The U-​Box drop-​off and pick-​up went relatively smoothly, but then the next day I got an email saying that my box was in transit across the country. I have spent the past 3 hours trying to get through to someone at U-​Haul who can get in touch with the truck to bring it back, but I keep getting dropped or put back in the waiting queue when someone tries to transfer me. None of the direct lines people have given me to bypass this holding queue work — they all lead to the automated button-​pushing exercises and marketing propaganda. Yet another example of a corporate monopoly that does whatever they want because they can.

Worst customer service EVER! My boyfriend and I called the night before to set up an appointment to install a trailer hitch. The person who answered the phone took his information and credit card to hold the appointment, could not give a time and said call the store at 7am for a time. We called at 7am to see when the appointment time would be, we were told 12pm, it is a 2 ½ hour appointment. When asked if there was any way it could be done earlier the manager said let me check and I’ll call back. Never heard a word. We dropped off the car at 11:30 for the 12pm appointment time, we expected to pick the car up by 2:30. When 3:45 rolled around and no word we called, was told again to expect a call back as there were no notes on the appointment if the car was ready. NO PHONE CALL. He finally left to pick up the car at 5pm and as he was pulling into the parking lot he FINALLY received a call back saying the car was ready.
I would never recommend this location for anything. I would go out of my way to find another facility for my moving needs.

I don’t usually post positive reviews online. However, the person who assisted my gf and I deserves some recognition for excellent service.
I believe his name of Joel (maybe Noël? I am bad with names), he helped us about a month ago and then again Wednesday night. He was extremely nice, and helpful on both occasions. Very patient with our questions, and answered them in detail. Also, he seemed to genuinely care about what we were trying to accomplish in order to help guide us in the right direction. His service made our move so much easier and less stressful than it could have been.
My recommendation is that if you come to this facility, come on Wednesday or Thursday afternoon. Because, those are the two times I have been and it was as good as an experience as I could have hoped due to Joel’s help.
I hope this review finds its way to U-​haul management because this employee deserves recognition.

This was the worst experience I have ever had with customer service.
I had to push back one day due to unforeseen circumstances by the movers and had asked for one more day extension so I didn’t have to pay $ 150.
They were able to do it for one more day but the manager Rick Rottwieler insisted I had to either pay uhaul for movers to helped with a few heavy things I could not move by myself or pay for the whole next month. It was raining and needed one day that’s it and had no help. I got as much as I could out by myself. No understanding on his part and very very rude. Blaming me for something I could not control.
So Rick Rottwieler the GM should not be a GM. There were others who were lies to while I was there and he would bot help them.
There was a silver lining though.
I received help 2 of there regular employees who went above and beyond to help me.
Noël and Kevin decided to help me move the big items so I would not get charged. It took them 10 mins to help. That’s all I was asking for. Thank you so much Noël and Kevin! Rick could learn from you guys!
I would never recommend this place to anyone. I wish I never had to write a bad review but I am glad to refer people away from this location.
I filed a complaint with uhaul as well.
Good luck!

This review is in regards to their hitch install service. I’m sure they are good for truck rentals but I have had nothing but issues after getting a hitch installed here. The hitch itself is fine, the issue is with the wiring. Within a week or two of having it installed the module they use had to be replaced by another U-​Haul in Michigan. Then this past week my battery was dead. I thought this was odd since the car isn’t a year old. Come to find out the right turn signal wouldn’t turn off because where U-​Haul had clipped into the wire was left exposed and became corroded which then grounded the wire. The mechanic at Fox Ford explained the way they clip in is the cheap and quick way, but can lead to issues. If you are looking to get your hitch installed with wiring I would highly recommend taking your vehicle to a mechanic. Sure it will cost more but it will save you a lot of headache down the road.

I dealt with 2 people at this location, one was very nice and supportive, the other a nightmare. I used the Ubox service and had my things shipped from San Francisco to this location. My moving day from location was set in stone, I could not change it due to moving into my place and my work start date. The day I had to move was excessively raining (like it does so often in Chicago). So I called ahead and asked if the Ubox could be put in an area where it would not be rained on and so that when I unloaded my items I would not be unloading them in the rain. I was told they had an area. When I arrive I was yet again told there was an area. Then when it came to me going to this «area» there was not such thing! They put the Ubox right outside in the rain, and the girl who moved it said she could not move it into this huge warehouse with with tons of open space, and nothing but other LOCKED Uboxes. When I asked why she wouldn’t move it 30 feet in, where I could also move my truck (where there wouldn’t be anything 100 feet on either side of it because there was practically nothing in there) so my items and I wouldn’t be soaked in rain, she said no I’d probably steal something. I explained to her that it would be impossible for me to steal something out of LOCKED Uboxes, and she still said no and then proceeded to watch my father and I unload the Ubox into the truck in the pouring rain, while she stood in the cover warehouse watching.

I made a reservation online for a truck, be sure to «confirm» your reservation in the follow up email. Since I was moving in the middle of a month, I expected pickup to be a lot easier than it was here.
There’s not a lot of available parking, and the U-​Haul help in the parking lot seemed to be lacking a GED, and told us to park «on the other side of the wall» we were already parked next to, which to us meant «in the store», when she just meant «further down alongside this wall». Basic verbal communication skill is a great skill to have in any business.
Of course, there was only ONE person checking in everyone on a Saturday morning. Ridiculous. So we waited and waited in line. I did hear of someone having trouble with their reservation that they also made online, so be sure to confirm our reservation. I’ve experienced better.

I had a generally terrible uHaul experience recently. But this store was pretty great. I loaded up uBoxes here and had them shipped from this store with no issue. The massive problems came up after the boxes shipped. Rick, the general manager, reached out to me and compensated me for the trouble uHaul in general caused — even though his store was not at all responsible. I would recommend using this store because of their friendly staff all around, and their ease of use due to their massive lot.

Needed a uhaul for moving. Reserved it and came to get it the next day. That’s when the BS started. For one they claimed it was over booked and if not for me aggressively asking what we can do about I’m sure they wouldn’t have cared. One hour later I leave empty handed wasting precious money and moving time. Save yourself a hassle and go somewhere where they actually treat you like a customer and like just a person in the store.