Tony’s Auto Collision Center

Referred to Tony’s by a nearby auto shop to align my car’s door. Fast (~40min) and the result is good. The price is not low but acceptable. I will call them next time I have an issue with my car.

I am currently in my second go ’round with Tony’s after getting hit this morning in a busy intersection. The first time was when a driver rear-​ended me on the Kennedy. Though I have bad luck with Chicago drivers, I have had extraordinary luck finding Tony’s. They stayed open an hour late to accept my car after State Farm screwed up and instructed the tow truck to go to an entirely different place. (FYI — They have their own 24 hour towing service that will work out much better!) They even offered to give me a ride home when State Farm screwed up AGAIN on my rental car. I’m so thankful that their kindness made a difficult morning a little better. My car was fixed in a timely manner and at a reasonable price last time, so I expect the same service this time. I won’t be going anywhere else!

This place has poor customer service. I wanted an estimate on several scratches on car doors and the girl at the desk offered an appointment for the following week? I stated that I didn’t want to wait that long for just an estimate. She spoke to her manager and he said he’d be out in a couple minutes. 5 minutes later he arrogantly walked right past me didn’t even acknowledge that I was waiting on him. I then was happy to leave. If this is the treatment given before service is rendered, then what can you expect? No thanks!

This has to be one of the worst experiences of my life. I had my car here for over a month and after 3 days of having it back it started squealing. I brought it in and they tell me they don’t know how to fix it?! They let me take my vehicle with brake issues. I drive my son around in this car, this place does not care about the consumer. I received very Unreliable service at this shop. I advise anyone looking to bring their car in to go elsewhere. It is now a month after receiving my car and it is now inoperable. Even worse is I didn’t even get the chance to see what was changed on my vehicle. They broke the law as I requested for my parts they said what difference would it have made.

As of today 25Oct2014 Tony’s Auto Collision has not repaired the touch screen on my Lincoln Mks that they damaged. I received an estimate from the Dealership where I bought the vehicle, and including taxes the damage is around $ 1,300.00. I should add that I have an unresolved dispute with this shop with the Better Business Bureau. Advice: Refuse to deal with «Vince». He is not a nice person. He will give you a run around and provoke you.

It was a rough winter for my car. Two separate accidents, neither of which I was actually in the car for. State Farm had Tony’s Auto Collision on their list of pre-​approved repair facilities so I figured I’d give this place a shot.
I was pleasantly surprised by how thorough the inspector was in reviewing the damage to my car. He also noticed a not so perfect job by the previous owner to clean up damage around another part of the car. Good eyes!
I dropped my car off on another day when the parts came in (about a week later) to the shop. Now here’s where the fun began. It took three weeks and multiple phone calls on my part to figure out when my car would be finished.
Why do I have to call every week to figure out what’s going on with my car? The damage to my car was not as severe (fender benders), so the lack of communication really bothered me. Thankfully I had another car, but if I had to pay for a rental car for that long, I would have been pissed off.
In the end, I finally got my car back in tip top shape, and I guess that’s what ultimately matters. I just wish I didn’t have to harass the folks here to get a straight answer and a status update.

Professional, expert eye for details and timely!!!

This is the second time I brought my Jeep here as I had the unfortunate luck of hitting a deer this year and being involved in a hit and run in the past. Both times, Tony’s provided excellent service! They are upfront with the detailed work and quickly inform you of when your car will be ready. They work well with your insurance company and return your car as good as new complete with a detailed cleaning of the interior and exterior.
I would highly recommend this location to anyone.

I have had two cars repaired at Tony’s and each time is has been a wonderful experience. They have excellent customer service and perform great work. I recommend Tony’s every chance I get.

I can’t say enough great things about this place. I was recently in an accident and having been a northsider for the past ten years, was unsure about where to go for body work. State Farm gave me a couple of places and I knew as soon as I called Tony’s it was the right place. Not only did the receptionist help me get my car towed quickly, she walked me through the whole process. Everyone I spoke to over the next week was friendly and helpful and made what could have been a difficult process very easy.