The UPS Store

Shipped a package on 1÷20÷16 and was informed of a delivery date of 1÷22÷16.
I was then informed that the date was changed to 1÷25÷16. I contacted the receiver and found out that they did not receive the package on the 25^th.
I checked the UPS tracking and saw no activity on the package since 12:29 am on ¹⁄₂₃. I found that unusual that the packaged had not left Hodgkins IL since that time.
I called the UPS store and inquired on the package and was told by s Seth, in a rude manner, that «Maybe you should call UPS to check on the delivery.,». Ummmm, this is the UPS store and I questioned why there is no other information on the website. I asked his name and he did not give it to me immediately. He seemed flustered yet still rude. After asking his name again, he told me. When I questioned why there’s no other tracking information on it again, he hung up.
I called back and Seth answered again, I told him we must have been disconnected and he said I had hung up, which is not correct. I asked his Managers name and he said «His name is Scott and you can call back to complain about me tomorrow» and abruptly hung up the phone.
Horrible customer service. I will travel to the Devon store time or the post office before I spend another dime to be treated so rudely

I had a great experience shipping an eBay order at this store. The store was swamped, but the two employees were friendly and efficient. They gave me confidence that my item would be shipped safely!

I was informed that it would cost over 24 dollars to send two letters certified mail. I send these letters every month from another UPS, and it’s never more than 9 dollars. I have also sent then from this location, and did not pay 12 a letter. They said it was because they weren’t affiliated with the Rogers Park UPS. So, every UPS can set their own prices and this one decided on this ridiculous mark up? The gentleman helping me also seemed confused by my name being on the envelope as part is the return address. Nothing helpful or postal occurred here.

Printing out homework, essays, and faxing is what keeps me coming back. Great staff! Friendly, and helpful.

Awesome location!
Came in today just to send a package, as well as it was real humid and hot today — guy was attentive enough to offer me a paper towel))) and open the door for me (I had a huge and heavy box.) and it was such a pleasure to meet a good and helpful staff of this UPS location!
Thanks for help!) Good job!

My husband and I have both had great experiences using this store. They’re friendly, fast, and efficient. I had to return an item I purchased online, so I printed the return shipping label at home and brought it here to drop off. As soon as I walked in, one of the staff took the package, scanned it in, and printed me a receipt. That was it. I was in and out in less than two minutes. Great service all around.

This is the nicest UPS store you can go to.
I“ll stop here with a package that needs sending rather than face the PO any day.
The staff is knowledgeable, efficient and friendly.
I know my packages will be safely delivered and on time, barring unavoidable weather related delays.
They sell stamps and any supplies you might need.
It’s a real asset to the neighborhood!

You have to wonder just who is peeing in the coffee or orange juice of the staff here.
I called this store after being informed by UPS that my package was at this location versus my apartment building. I called the store as I was waiting on hold with Corporate UPS. I informed the guy who answered the phone that my package was there. He rudely asked for my information, was VERY short, and just left a bad taste in my mouth.
I went in to get my package and of course the customer service was poor in person as well. I am going to make the extra effort to not do business with companies who ship through UPS if this is the kind of crap I will have to put up with.

One star is too many. UPS lost a cell phone that was supposed to be returned to Sprint. Now Sprint is billing us for the item UPS lost. This store HUNG UP on UPS itself when corporate customer service called them. In person, the store personnel acted polite, and they promised to track the lost package but NEVER called back. This has been going on since December. The corporate supervisor promised to deal with this store’s behavior for both negligence and for hanging up on customer service.

I just read a similar story to what I’m about to relate. First, let me say that all these guys working here are really nice and helpful — BUT — it seems as though the right hand may not know what the left is doing. I had to ship a painting to Texas. Over the phone I gave a detailed description (dimensions, weight, destination, etc.) and I was told probably between $ 40 — $ 50 dollars. This was including the recommendation that they pack it. I factored this into my fee from the client.
When I got there, I didn’t think to double-​check the initial estimation (my mistake) and after everything was packed up, the cost came out to a little over $ 200.00 — and this was after my jaw dropped and I was given a «discount».
My advice to the guys at the store: Seriously, talk to each other about your methods. Those kinds of surprises aren’t cool. I spent all of what should have been my profit on shipping.
My advice to the consumer: Get a price nailed down before packing begins. After the guy took 20 minutes carefully packing it (kudos), I didn’t feel as though I could just say forget it.

We use this store as our business address and I am very happy with every aspect of our dealings with them. Very friendly and capable staff, great owner and all-​around wonderful attitudes. I highly recommend them!

I live in an apartment with no security for mail, which has led to a few stolen packages. We also have a USPS worker who routinely fails to deliver packages to our apartment. So, needless to say, I needed to find an alternate way of receiving mail.
This UPS store is right next to the Bryn Mawr red line stop and was the perfect solution to my problems. You can have packages (and mail) delivered there and picked up. They offer various plans for the service, but I always use the $ 6/​package option. It can be a little expensive, but it guarantees your packages come to you.
This location has only two workers as far as I know and they are extremely friendly. They joke with customers, and usually remember the names of those who visit often.
The only negative I can think of is there has been quite a few times my packages have been incorrectly added to their database. It is common for them to say my package hasn’t arrived because they spelled my name wrong. It’s not a huge deal, but can be a little problematic.

I just discovered this place about 2 weeks ago and have been there twice since. Great customer service, clean and friendly. They have made my life a little easier
and are now my go to store for shipping, greeting cards and returns.

There are two guys working every time I go here, and they are just the nicest. They are beyond helpful, and funny too!

I shipped a broken labtop today back to the manufacturer for fixing. Kevin was very helpful and upfront about the prices/​fees. He made a stressful process easy. This is the only place I will go for shipping needs going forward. These people are great!

I just wanted to give kudos to Kevin and Mark. I recently had a horrible experience at the UPS store on Devon in Edgewater and I had no option but to use UPS as my carrier to do returns. The experience at the other store was so horrible I actually vowed to never use UPS again and found myself in my old age actually flipping off the owner, a move I haven’t used since junior high. That. Bad. So I go to the next closest UPS expecting another bad experience, but there was Kevin and Mark to scoop up my pissed off self, listen, and double make sure everything got to where it’s going. They were nice and professional, and completely renewed my loyalty to UPS. I see now that independent stores are only as good as their people and the brand has nothing to do with it. I will now be going the literal extra mile to see Kevin and Mark for all my holiday packages and anything else. Thanks guys! :)

Do not go here! To print something you have to «rent» computer time. It took 2 minutes (less really) to print out 2 pages and it cost $ 2.80. Run, don’t walk away from here and find yourself a FedEx/​Kinkos.
Also, the guy was as friendly and nice as a rock. What a winning combo.

It’s a good place to mail package. Internet is like $ 4 for 15 minutes even if your on there for 2 minutes still $ 4. But Its my go to place for mailing packages. Plus it’s not exactly on Bryn Mawr it’s on the South East Corner — Street Parking only.
They do have cute dog there — he was dresses as Santa not sure if that is the post man’s dog but it was a cute surprise.

5 stars for the customer service and the experience at this location. very welcoming and they voluntarily provide suggestions… The merchandise is ridiculously expensive though … $ 8 for a packaging box! UPS might need a bailout soon

I was glad to see this place move into the ‘hood. I don’t usually do much more than drop off an already wrapped, prelabeled box filled with EBay booty of one kind or another, but they’re always pleasant. I went in to get a couple scans once and they comped me the .35 that I was short. Oh, I shipped an ex’s computer that I sold on EBay once. They fixed me up nicely, packaged it securely and got that bad energy out of my life.
They let me bring my dog in, and give him a lot of attention. So there it is — being nice to my dog automatically gets a 4 star review. I’m shallow like that. Love me, love my dog, baby.