The K.O. Valet

Over a year later, when I look back on our wedding day, I am still almost brought to tears thinking about how absolutely frustrating and irresponsible K.O. Valet was on our big day.
When you wrestle with your logic and inner demons… and decide to go ahead and spend this much money on ONE day, your worst fear is tied between horrible weather or for one of your vendors to violate your terms of agreement.
Well thanks, KO Valet, you managed to mar the memory of our wedding to this day. I can only hope that, as with most things, time will heal, but I’m still pretty pissed. You broke our contract, you were rude to our guests, and you were rude to me when I called to discuss the discrepancy.
From all the other reviews over the last year, it seems my sentiments are shared. Shame on you, Jorge. Shame. On. You.

0 Star Review — DO NOT USE KO VALET OR WORK WITH JORGE BRISENO
Leading up to our wedding day at Stan Mansion, my wife was working with Jorge — the proprietor of KO — so we could have a valet service to attend to our guests and their vehicles on our special day. The problems however began stacking up quickly.
Namely that Jorge continuously pressed my future wife for cash instead of check or anything else that would have left a paper trail. During the entire process, any time the question of payment came up, Jorge would return to paying in cash. No discount was offered for this and we had to push to have receipts and invoices provided to keep a constant, accountable paper trail. This set off numerous red flags in my mind.
Additionally, the Wednesday before our wedding, without warning from Jorge, we discovered that KO was not welcome at our venue. There had been instances in the past where the valets had committed theft to guests vehicles during prior events, which resulted in Jorge and KO Valet being barred from performing any services at Stan Mansion. After this was explained to us by Kevin on behalf of the Mansion, we called Jorge to confirm.
Jorge had lied to us, constantly confirming that there was no issue with Stan Mansion up until the date, yet quickly changed his tune after we brought what Kevin had told us to his attention. He then flipped his story, confirmed what we’d been told was true — about them being barred from the venue — and that as a result they were in breach of contract. He promised to refund us the full $ 500 fee we had paid within 14 days to settle the matter.
Stan Mansion came through to cover for KO Valets failure, helping my fiancé and I find a valet service less than a week before our wedding.
That was about 4 months ago. The lies continued to snowball though, with Jorge asking for more time to refund the money he was contractually obligated to return. But every deadline he set, he broke without so much as a word of notice until we reached out to him. Then the contact abruptly stopped. Jorge was no longer returning our calls, emails and has actively avoided my now-​wife and I in the sleaziest sort of way.
Since then, we’ve opened up a case with the Attorney General’s Consumer Protection office as well as begun the process to take Jorge Briseno and KO Valet to small claims court in efforts to recoup the $ 500 fee he charged us for and still owes us a refund. This has been one of the worst businesses I’ve ever had the disgust of having to deal with.
Should you have the opportunity or encounter Jorge and KO Valet peddling services for any event you may be hosting — avoid them — avoid them like the plague and keep on walking. They will take your money without batting an eyelash, lie to your face and leave you chasing them down as they appear to have done so consistently. This is an unprofessionally business run by unprofessional people.

I contacted six valet companies; this was the only one that actually answered the phone, and immediately emailed me a quote. After a few days another company finally called me back, and gave me a quote that was cheaper. I went with K.O. valet… Jorge offered me competitive pricing and I was completely was satisfied with his offer.
Initially, I was concerned because there were several parking and stopping restrictions in the area. The event was also going to be starting at 4 pm on a Friday, in a high-​traffic area.
We had about 120 cars at our event, and I didn’t hear any complaints. I was extremely please with Jorge and all of his valet attendants! Everyone seemed very professional and kept to themselves. It looked to me like everything was under control as far as the parking was concerned.
Their prices are reasonable. Their service, excellent. I definitely will hire them for my next event!

If «0» stars was possible, that is what they would get.
THEY STOLE FROM OUR GUESTS ON OUR WEDDING DAY!!! CAN YOU IMAGINE HOW EMBARRASSING THAT IS???
Yep. That actually happened. And the owner Jorge Briseno, did nothing about it and assumed 0 responsibility. It is just not worth the savings, folks. STAY AWAY!!!
Oh and BTW they are «cash only» so forget trying to rely on your credit card to back you up when they fail.

BUYER BEWARE!!! RATING: 0 STARS
I hate leaving negative reviews as its such a mental drain. But I highly recommend you read this review if you plan to hire valet services from KO Valet. I would highly recommend NOT hiring KO Valet and will go into great detail. Hopefully you will never have to go through the drama that my wedding guests and I went through.
I thought I was getting a steal by hiring KO Valet for my wedding in September at Stan Mansion. It sure turned out to be a steal; one of KO Valet’s attendants actually stealing from 5 of our wedding guests (that I know of). I honestly thought the owner (George /​Jorge Briseno) was going to do the right thing.
I was quite upset the day after my wedding when guests contacted me to let me know that their items had been stolen. Items of high value too. Even items that were locked in the glove compartment were opened and ransacked. To make matters worse, one wedding guests had a fraudulent charge on her credit card. Stealing an item is one issue, but identify theft and fraudulent credit card charges are complete fraud. After I reported this to Jorge — he looked into it and identified which of his employees committed the theft. I was happy to know that he knew the employee who did it. But it didn’t matter because nothing resulted in my guests getting their items in return.
Don’t get me wrong — Jorge seems to be a great guy. But when I asked him if he would file an insurance claim he said no flat out. After one of our wedding guests tried to settle with him individually — he stopped responding entirely. He has refused to take full responsibility and ownership of his employee’s actions. I’m now at the point where I am filing with the BBB, Dept of Consumer Fraud, and City of Chicago (valet services) before I decide if I will take this matter to small claims court.
CUSTOMERS: proceed with caution. The time, effort, money and emotion involved are not worth KO Valet’s services. Any business owner who admits to knowing their employees stole items and does nothing about it is someone who you do not want to do business with.