The Home Depot

During this weekend project of replacing the two front doors (the frames are rotted and also needed to be replaced) the contractor took out the old doors and frame, gave me the measurements, along with a list of things I needed to go get in order to get the job done. I’ve never bought doors, screws, drywall or anything about that life before, but I had a list, a rolling cart, an hour, and plenty of help from the Home Depot employees.
In the lumber department, once the employee was done assisting someone else, he helped me pick and place the 8ft 2x4s I needed on the cart, he didn’t know about doors because its wasn’t his area but he contacted someone in that department and kindly transitioned me over there. Once there that employee got the doors I wanted on the cart and rolled it over to the next department I needed. In total I had about 4 different employees from different departments help me choose and lift the materials I needed. On the 2^nd floor parking garage, they got two employees up there that help customers load, so I didn’t even have to ask. I wish I got everyones names so that I can give credit directly, but they were all great examples of the good hardworking employees of The Home Depot South Loop location.

Terrible and unprofessional customer service. Ordered a door and it took over two months to arrive and when it did; the door was damaged and had to be returned. No one from the store called to communicate the next steps. Thus, I just ring customer service and put on hold for a very long time and when I finally reached a manager she was rude and unfriendly. I definitely do not recommend this store to anyone. The staff is very rude and unprofessional.

I came here with my boyfriend to get a Christmas tree and since he lost his key, I decided to get a new one because there was no line. The service was fast this time around (I had to wait for 30mins last year) and I got three copies made.
We came home and none of them worked. None!
I only paid about $ 8 for the keys, but I don’t want to go through the hustle of going back there and having them fix their mistake since it’s a 20min drive from where I live. Going to ACE hardware next time when I need to copy keys.

The most frustrating 2 hours of my life trying to find just salt. Every person I interacted with was rude and uninterested in helping.

If you haven’t been to a Home Depot, you must live underneath a rock. This location follows the same basic model: a cavernous box with long aisles and everything you might need for your home improvement needs. The service at this location is sparse. But given their lack of helpfulness, that might be a blessing in disguise.

What I thought would be a 5 minute visit to get one nail turned into a futile 45 minute visit. i asked 3 employees to help me but all said they weren’t in the hardware department. So I had the service desk page for «help in aisle 13, hardware.» I waited 15 minutes and no one showed up. He paged again and same scenario. I think F. and W. from the hardware department snuck out early to do some trick-​or-​treating. Check their time cards!
The nice young man behind the service center did take pity upon me and helped me during his break but couldn’t locate a matching nail, so I left empty handed. Such a simple mission and such disappointing customer service.

Horrible customer service at this location. When asked a question barely got eye contact by the employee and was advised to follow them as he talked to another. I must have disturbed their personal conversation with my question about where the paint isle was.
I did ask another man a question and he was at least helpful.
So the icing on the cake for this trip was a man bought his pit bull in the store and not one word was said to this guy. The man checking the receipts even saw and chose to do nothing. Nice…
I was there with my child and I don’t think the home Depot is a place for a pitbull. He came close to her at the register and I pulled her away toward me because I was scared. I can understand service dogs at the store but pit bulls are not service dogs.
I did write to complain to the home Depot and have not heard a word back. If anyone from home Depot is reading this check your video surveillance at the south loop location on 10÷3÷15 st around 2:10pm at the cash register area. Absolutely ridiculous that nothing was said when this man walked in with his pit bull. That is a lawsuit waiting to happen home Depot.

I would agree with some of the others. Service here is not good. I’ll tell you the most frustrating part is their inventory system. I checked before heading over to the store about some electrical dimmer switches. They said they had 20 in stock online. When I got there, there were none on the shelf where they were supposed to be. I had to hunt around for them and it turned out there was a full box of them high up on the stock shelf. I was able to get them after climbing the shelving. This isn’t the first time that I’ve had this type of experience.

I ordered some plywood and underlayment online for pick up and this was a very poor experience. The order was not fully picked, and when I asked for help to finish filling the order, I was told it was not their department and they didn’t know where the product was. I wouldn’t have thought anything of it, but multiple staff told me that exact same thing, and I ended up just finding it and loading it myself. Still not necessarily a problem, but it just kept progressively getting worse when I kept getting the run around to get the right receipt to leave. I kept my cool and did not visibly get irritated with anyone, but it took over an hour to get through this process and I simply do not plan to go back. There are many other hardware stores to try. I do not recommend going to this location, if you can help it.

I visited this location to order closet doors for my bedroom. I wasn’t positive of the size door that I needed so I paid to have someone come out to measure and provide a quote. I had to follow up to get that appointment scheduled a week later.
The technician came out, took the measurements, said there «might be a problem» because the closet tracks were buried in the floor, then he left. About a week later, I received a voicemail saying, «We won’t be able to replace your closet doors, call with questions.»
I understand if the Home Depot doesn’t want to take on my project, but I had to place several follow up calls to attempt to get these measurements so I could at least order the doors. Needless to say, I was never able to get the measurements and had to follow up a week after I was told I would be refunded to ask for it again.
A month after the initial visit to the store and I’m no closer than when I started. Worst customer service experience I’ve had in a long time.

I’m guessing this location is relatively new since it seems to be the best stocked (or maybe it’s because it’s out of the way/​downtown.) Service levels are friendly during the day but the night crew is definitely unhelpful to the point of making every effort to avoid you.

Jose and Emilio in the wood department were such a Huge help! Extremely helpful, very knowledgeable, and it’s not unusual for depot to have knowledgeable employees but these guys had a great attitude and were quick to problem solve! We got out of there with everything we needed in no time — expected to be there for two and were put under 1! Best Home Depot experience!

Home Depots are okay ONLY if you need an item, not a service. I went here a couple of months ago to get a new faucet. I went on a Sunday. The old semi-​senile service rep could not help. I located the faucet, but he did not know how to schedule installation. So that was a waste of time. I ended up having my condo office take care of the faucet situation.
I also went to check out prices on stoves and refrigerators, but they did not have a big selection and the service reps were yacking around a fridge I was interested. So, instead of telling them to get out of my way, I left and made a nice purchase at HHGregg.

Very difficult store to get customer service. We were here at Christmas looking at trees on a weekday morning and waited 45 minutes for the «tree guy» to help us. Despite multiple requests to other employees, they could never seem to find him.
Finally, we dragged a tree over to the cutting area, hoisted it onto the table, revved up the chain saw and cut the trunk down ourselves. At that point, a clerk did come running. Secret to getting service here? Start up one of the chain saws!

Figuring out how many stars to give this place is really tough. On one hand I worked with Guy to remodel my kitchen and it was wonderful. We got a great, inexpensive, Christmas tree that was… Great. Now… The tile department. I don’t even know how to explain how frustrated I became with the inconsistent communication. I think I received four quotes, and all four quotes had a different price tag. You’d think that given the number of times they called me on my cell phone and work phone, about once or twice a day for two weeks, they would have been prepared for a scheduled visit.
Other than that? Decently friendly staff, clean store, and free parking!

They did not show up to deliver our flooring within their 8am to noon delivery window. We called the Service Desk and spoke to Janet. She transferred our call to Delivery and we got a voicemail. So we called back again and the same thing happened. A third time we were transferred to the «Delivery Supervisor» Sandra and got voicemail. The fourth time we called Janet said the delivery people left 20min ago, but couldn’t give us any more information such as the new estimated time of delivery, the phone number of the people delivering the flooring, etc.
We’re reasonable people. If something happened to the delivery and we need to reschedule that’s one thing, but to make us wait around and not communicate a new estimated delivery time is unacceptable.

I love Home Depot stores, but find this location to be disappointing. Like all HD stores, the staff are friendly and knowledgeable, the store is bring and clean, and the holiday selection is relevant. Sadly, this is a very small location and caries a limited supply. If you need the basics, they will have it. If you need something small and unique, make sure to check out the website first to see if they have your item in-​store.
**Helpful Hint: They have an amazing Hot Dog Stand inside of the front entrance. For a few bucks, you can get a Hot Dog, Drink, Pickle, and Soda!

Frequently fail to have desired merchandise in stock. Plants are not well cared for.
Free parking lot.
Friendly staff

Too bad you missed a sale, I have to purchase carpet for a rental unit and was ready to BUY, but instead you walked past me several times and said hello can I help you to three other people. Don’t know why I was ignored, I showered today and was appropriately dressed for Home Depot. Sure I could have asked for help, but I figured you would get around to it in light of the others arriving after me.
My guess is that you really weren’t looking to help or work, all these folks said no thanks. You ignored someone actively calculating sq. yard costs. Looks like HD lost a 2,500 sale today. I’ll shop elsewhere tomorrow.

For me is rather just drive a couple miles out of the way to go to Lowes. The prices are better and the customer service is better.
The best part about this Home Depot is that they have a free parking lot and that’s about it.
On this particular visit I went looking for a grill. The selection was above average but then again you would expect at least that at a home store. None of the grills had information available (IE: BTU’s), instead you have to download the Home Depot app and scan QR readers for full details.
When I selected one I wanted to know how big the box was to see if it would fit in my car. The store clerk pointed to another grill in another box and said about that big. After about a five minute wait another clerk came to get the correct box down but unfortunately the electric lift was out of battery.
After another 5 minute wait the clerk came with another lift to pull it down and guess what? The box was ginormus. So after all that I left with nothing and will try my luck elsewhere.
When all was said and done I’m over Home Depot, I’ll stick to Lowes and other home stores.