The Cleanup Crew

Same as many others. Called 3 times to schedule. Never heard from them once. As a real estate professional, and personal user, this company will never earn another second of my attention after this review. That is, if they are even in business much longer.

Adding to my last review: Julius and his partner finally showed up at 5:30pm, well after my appointment time, which was 11am– 1pm. They steamed the couches and left puddles of water all over the floor. His associate asked me for towels to mop up the water. Shouldn’t they bring their own? But they didn’t get around to that anyways so I had to mop up the water after thy left. The best part about this whol experience is that Julius has called me twice now, asking me/​telling me to change the review I left. You were over 4 hours late and got water all over the place!!! Forget it. Who ever else bought a youswoop, exchange it or something else. Trust me, I learned the hard way.

I had a YouSwoop, and tried calling and emailing these guys for weeks to no avail. Finally I contacted YouSwoop, and they told The Clean Up Crew to call me, which they did. They scheduled an appointment for yesterday and said they’d call me the day before with a time. They didn’t. And they never showed up, and never answered any of my numerous calls.
Also beware that YouSwoop is aware of this problem, won’t refund you, and continues to offer YouSwoops for them again (I actually think they have one offered today). They’ll give you a credit in the form of YouSwoop dollars, but they will not refund you, which is also a rip off.
Oh and worst of all– right after I posted this, The Clean Up Crew changed this page name to «Pizza»… they currently have an offering with YouSwoop so clearly they don’t want potential buyers of their scam to find this. I’ve contacted Unilocal and hopefully they change it back soon so more people don’t get ripped off.

OK, this place is a total rip off!!! BEWARE buyers! I bought an Amazon Local voucher for them. I scheduled them for the day before my company was coming, took off work, moved all available furniture into bathrooms and other rooms so they could have maximum cleaning space… no show and no answer when I called. Finally reached them two days later (they never called me back) and the said they would come that day… no show and no answer again. Now unable to reach them, my stuff is all over the house because now I am getting new furniture the next day and carpet still dirty. I guess I will be up all night with a rug doctor because it is too late to get anyone else. This company is not reputable and I believe never intended to clean my carpet. At this point I don’t want them in my house. On a positive note, Amazon refunded my voucher money which helps but it doesn’t get my carpet clean! Very Very Very Disappointing! I should have looked here first but just trusted the amazon name.

Horrible! Beware of this one. I purchased a swoop and couldn’t get the company to return my call. When they finally did, he tried to talk me out of the service I had purchased to upgrade my cleaning. Your basic bait and switch. Then we made an appt and he never showed or called despite the fact that I took a half day off to wait for him. I notified you swoop and I see they are back again today with a new offer. Ugh.

I purchased the YouSwoop deal and was very pleased with the service. Not only was it easy to book an appointment, they were very friendly & professional and did everything in a very timely manner. I’ve had my carpets cleaned in the past and it took forever; the Cleanup Crew was able to get the job in under an hour! I will definitely use this service in the future!

I purchased a You Swoop for this company and now I know why they are using You Swoop. I made my appointment for my carpet to get steamed which is what the you swoop was for. From the very beginning he was trying to sell me on adding on shampoo which I said no I am not interested. Then I received a phone call to confirm my appointment for the incorrect day. I told him that we were booked for Wednesday not Monday. Then I received another phone call on Tuesday confirming the incorrect time on Wednesday. Again I told him no I booked the 6pm slot not 4pm. At this point I had a bad feeling but I still wanted to give him a chance. 6:20 came around and no show no call, so I called then company and he has to get in touch with the driver. 15 min later I received a call back and said forget it I have rearranged my plans and I don’t want to use your service anymore. Stay away!!!