The Autobarn City Volkswagen

If I could give less then 1 star I would. Most car dealers suck but some really really suck. I’m on my lunch break so I will write this scathing review. To be honest the only reason I tolerated there bs is because I was helping my girlfriend buy her first car we both work a ton and didn’t really have the time to go elsewhere. Literally they were like the shady car salesmen on tv this place is a joke.
The whole story
We walk in and I’m super straight up and I’m like this is what we want. This is the budget It cost this much and we can afford it cause the credit is this good. And there like ok were close then he shows up with the finance deal already worked out with shit like
Bio Chem $ 750. Nobody knows what this is just that it kills the germs. Seriously google it u will find nothing related to cars
Autobarn advantage $ 2400. Like seriously come on. Now we’re part of the autobarn vip country club I guess. It says we are supposed to get a bunch of perks but I don’t think we will be going back. I think it’s mostly just free shitty detail car washes.
Security etching $ 300 aka 30 bucks from autozone if your bored and have an extra day off.
then the real negotiation starts
I’m like your numbers don’t match up with mine. I ask how much the car is and the young college kid who is prolly a nice kid who is literally learning to be a shady con man is like I’m not sure and I. Scold him and I’m like u should know how much the car your selling cost. I want everything itemized. And want to talk this so called «manager» lol. So when everybody is the manager at a dealership it’s never gonna go good. So the real con man comes out who prolly has nothing to do anyway comes out and I’m like your seriously gonna tell me u can’t sell me this car for its advertised price without all your silly ass shit. And then I let them do there what «payment» do u want to make song and dance. Cause I wanna go home and I know if they get to talk about payments they feel like there winning. I just want to pay what the car is worth and there literally holding us captive wasting everyone’s time. They went back and forth obviously jerking around the interest rate. I don’t advise doing this unless u really know how car loans work cause u will get played for a fool. It’s easy math but under pressure it’s hard. Just work it out before hand. Or take someone with u who can calculate the loan rate and price in realtime. They almost always try to jerk around your loan rate like if I get more stuff it makes a difference let me let u in on something it doesn’t. They don’t need to seek products to lower your rate. Ask yourself whether that makes sense from a financial risk perspective the bank doesn’t give a shit. They want to sell u more shit cause the business model of the typical dealer is very poor. Low margins on the cars. Overpriced service and maintenance is like 50% the other 50% comes from silly add ons. That don’t benefit u they need these to turn a profit. When u do it right they make money and u don’t get robbed. The only add on that matters is certification and that comes from the manufacture so in a way it’s free. So Then in the financing room the loan guy tries to guilt us into another extended warranty even though the whole reason I showed up is because the car is certified and warrantied for like 60k so I don’t need more shit. This is where it gets crazy and unacceptable. Some of the worst fear mongering scare tactics I’ve ever scene. The guy was almost manic like his lights were gonna be turned off unless we paid more money. But his problems aren’t ours so who cares. My girlfriend almost left in tears because of this guy So to make a long story long We settled at book price about 20k for a new used vw Tiguan with low miles because it was perfect and I knew i could not do better condition wise Without driving far or spending more time plus we got all there silly add ins for free. Aka it’s never free. if u paid what a car is worth you probably did yourself a favor in the long run. Certified cars cost book value period. They are never cheaper then that. U want a deal buy new or private party. And swallow the depreciation and or risk. I was foolish to expect otherwise. All the cert vw cars in Chicago for example are either priced accordingly or at autobarn lol. One possible way around it is paying cash or equivalent/​pre finance come with cash in hand but even then they still aren’t obligated to sell it to you. So with that being said don’t go to auto barn ever ever ever. It’s pure drama and theatre over there when it should be just business. We where there from 6 to 1 am I’m at a point in my life where I would have paid extra to not have to go through that i would have paid for my girlfriend to leave the dealer happy driving down the road in a car she likes. I’m not the only one either tones of sales are done in a way that m lets the buyer leave happy no matter what they product or service they decide to buy

Car buying can be a pretty complicated and intimidating process, especially for a first time car buyer. At least that’s what I was expecting when I walked into The Autobarn City Volkswagen to lease my first car. From the moment I walked in, Dan Keric greeted me and calmed all my fears. I admitted I had done some research on cars I was interested in and Dan took me to see them and had me test drive one.
Then came the finance process. Dan took down some of my information and after running a credit check on me, presented some financing options. Although I could not afford the original car I wanted, Dan showed me another car on the lot, a Limited Edition 2015 Passat and I was immediately sold. Dan presented me with some financing options again and could tell I was a little apprehensive. He went back to his manager and told him what I could and couldn’t afford and was able to convince his manager to give me a very affordable monthly payment. He even got me a sizable rebate on the car!
Dan was very professional and honest with me, and also helped get me a great and affordable deal on an awesome car. He definitely made an intimidating process very manageable and I will most likely be a customer for life. If you need a Volkswagen, go see Dan Keric at the Autobarn.

We are very happy with the car we purchased at The Autobarn. Dominique Solano was awesome and very knowledgeable.

I wouldn’t recommend service at this dealership. Came in with a coupon from another dealership for oil change at $ 54.95 called before going there to confirm they would take the coupon. Service representative called me up to pay and had trouble getting the system to adjust to coupon price. Had to go to manager to get this adjusted and came back with an updated bill for $ 80.90. Said they added DEF fluid and a bunch of additional charges. Funny thing is I added 2.5 gallons just a few weeks ago. Tank is only 4 gallons.
The senior service representative was called to help explain the difference and couldn’t look me in the eye, probably knew the fees were junk.
I will not be returning to this dealership
10/​15/​2015 I was contacted by Poldino Buti, Service Director for Autobarn City VW. He discussed my concerns and apologized for how this was handled. He refunded the difference and made amends. Raising my review the 3 stars.

This is a 1^st impression review, because quite honestly, I didn’t get around to the full experience. First off, I found this dealership to be located in a tricky location. There was virtually no parking in the general area, and very limited parking in their private lot. Perhaps I am just accustomed to suburban living and am used to a lot more space so I can’t really fault the dealership on that. But what did bother me is the fact that I virtually went unacknowledged when I came in this past Saturday. To be completely fair in my assessment, I did come in about a quarter until close due to the fact that I got lost getting there and the traffic on a Saturday evening was a lot worse than expected. However, I fell that still someone should have at least acknowledged my presence and offered to set up an appointment on another day which would have been showing value in me as a potential buyer. I came in and stood and looked at several vehicles in the showroom and then walked out because not one person attempted to greet me or ask if they could help me with anything. I think they could have done better than that, and it left me feeling like I didn’t know if I wanted to come back at a better time. I experienced much better attention and customer service at the Larry Roesch VW in Benseville, IL and the only reason why I haven’t made a purchase yet is because they didn’t have what I was looking for at the time. I still haven’t made up my mind whether I will be giving this dealership the benefit of the doubt or not.

We had a decent car buying experience here, with the caveat that we’d never bought a car before and didn’t (perhaps still don’t) really know what to expect. Perhaps veteran buyers know these things already, but here are our main regrets: 1) the «VIN etching» is presented as a done-​deal you were just acknowledging, but is actually a $ 300 «gotcha» you can do at home for 20 bucks if you really want it (and a lot neater too — looks like a crooked terrible mess), and 2) the promise of receiving the car with a full tank of gas should be verified before you drive away. Ours was nearly empty but we didn’t notice until it was too late.

We just bought a Volkswagen Golf from Autobarn on Irving Park. Both Andre and ESP Kyle was extremely helpful. They were very patient and took care of our needs. I would recommend anyone to go there.

I have been leasing cars for the past 3 years and wanted to actually buy my first car this time around.
Walking into the dealership I was greeted withing seconds of stepping into the door. The sales rep that I worked with was Ray Cotto and he was able to provide me with information for first time buyers. He showed me two used vehicles that I was interested in and then worked with his manager to offer a lower price.
I did not buy the car during my first visit, but when I returned a week and half later he remembered me and the car that I was interested in, and then worked with his manager again until about 2 hours after closing time to get me a better financing rate.
Two days later I received another call saying that they were able to get me an even lower rate.
Friends and family have always told me that buying a car can be a very stressful situation and to a certain extend it was, but Ray and his manager took a lot of time to explain the process to me without pressuring me. I definitely recommend adding the Autobarn City Volkswagen to the list of dealerships to visit for anyone in the market for a car.

I bought a 2013 Porsche from Dan Keric and he was a very courteous sales person I ever met. You might be thinking «Why did you buy a Porsche from Volkswagen dealership?»
Well, I was working on a deal with other Porsche dealership but they were so arrogant and pushy, I had to take my deposit back and walk out. Dan was giving me info on 911 S I was interested in at his dealership. Dan worked diligently with his sales manager and got the deal I wanted.
I also have to thank Thijs de Kool, sales manager, for recognizing that I was a serious buyer and did everything he could do to make the deal. Oh… Dan also came out to dealership on his off day to assist me on minor service I had to get after I purchased the car. He is very dedicated to his job. I would highly recommend him as your next sales associate.

I bought a beautiful Jetta last weekend. Actually, it was a present from my husband. I have been through a lot. I am in remission from a rare life threatening illness called Cushing’s Disease. It has been a long road, literally, and my family is so proud of me. My darling hubby felt it was time for me to upgrade from my 15 year old car. I couldn’t have asked for a better car buying experience! Andre Jennings was absolutely AMAZING! His picture should go in the dictionary under EXCELLENCE! His customer service was amazing! He was patient, kind, efficient, thorough, and so genuine. I didn’t feel like we were being hustled, like we tend to at auto dealerships. We felt like we were dealing with someone authentic who wanted us to have an amazing car buying experience and an amazing car. I am beyond grateful. I LOVE my new car! Andre is the best! Stop in and see him and I promise you will not be disappointed! Thank you, Andre! Thank you! Thank you! Thank you!
~Dr. N. Karen Thames

The Autobarn was great! I walked in sharing what another VW dealership offered me (which was a great deal), but they blew me away with an even better deal. The staff was very helpful and cordial. They especially have a really nice waiting area with drinks, food, and wifi. I ended up driving out with a new Jetta at a great negotiated price. I highly recommend getting your next car here.

I have gotten my last two vehicles from here. Each time the buying experience was great. This last time was exceptional. Please make sure to see James Berce. He was extremely professional and knowledgable and made sure I didn’t leave with anything less than what I was looking for.

Ive had many experiences with buying cars. dealing with rude, arrogant and often pushy salesmen. Not at the Autobarn City VW though. Our salesman, Dan Keric was very patient, kind and diligent. General Manager Dan Drescher sealed the deal. My family and I felt we were treated with the utmost respect. oh, and I absolutely LOVE my new car!
Signed,
Customer for life!

I have to be honest, I don’t know much about cars so take what I’m saying with a grain of salt. That being said, I didn’t expect to have such a successful experience buying my first car. Dan Keric really saved the day. It was almost as if he knew what I wanted even though I didn’t articulate too well. He was patient with me, showed me all the bells and whistles of the cars, and had a knowledgeable response to all of my questions. I couldn’t have asked for a better experience buying a car, and I wish more salesmen were as kind and helpful as Dan. THANK YOU!

Dan was professional and courteous throughout our purchase process
Glad we bought from there rather than autobarn in Evanston
Highly recommend

Shady salesmen at their best. Came here with my Gurl with intentions to buy a 2007 Honda CRV. Watched ad on Internet for 3 weeks and was ready to buy for the listed price of 10,975. Upon arrival we’re told vehicle is in service for an OIL SENSOR. We are allowed to view it there. We inspect it and hood is up, and there is very minimal work being done. We agree to come back in a couple of days to test drive it. We sit down to give the guy our contact info, he disappears to bring back The Used Sales Manager. He states since we making the vehicle NICER… it’s going to be priced at 12,900 now… I’m not super mechanic but since when did a 30 $ OIL SENSOR make a vehicle NICER, and increase a price 2000 $??? GTFOH. Walked out while he was still ranting off his LYING salesman routine. This was my Girls first purchase and impression of Used car salesmen… Don’t trust Em…

Came to look at a 2007 Honda CRV priced at 10,975 sales guy tells me it’s in service waiting on an oil sensor but will let me see how long the wait is for the part. Sales guy brings over another guy who he introduced as the «used car sales manager» he then tells me the car was initially listed as is but since he is making it «more nicer» the price will be increasing to $ 12,900.00 we said thank you and left. Is this switch and bait typical? Very disappointed in the behavior of your employees. You should not list a car with incorrect pricing. Also googled and the oil sensor is $ 26. Wow!!!

One of the crappiest car buying experiences. James was helpful to an extent. I cannot fathom what a shark the manager himself was. After driving off in an 03 Jetta to take to my mechanic to check out which broke down in the middle of the street. Aside from the display of the showroom I can’t think of any good words for this place.

I’ve been here twice: once to shop for cars and once for scheduled service. Both times, I have had some dipshit salesman ask when my husband can come in to test drive the car that *I* just asked about. Stop asking me when my husband can come in and test drive a car. Is there a reason you think I can’t buy a car myself? I don’t even have a wedding ring on.
Note: post shortened to edit and contain violent outbursts.

The Autobarn is where I got my car.
the Autobarn seems to be a higher quality experience compared to other dealers on Irving Park road. I saw some other vehicles at other dealers and the car quality and service just wasn’t there. I found my car here and I knew that I wanted it. I played some hardball like you usually do at a dealer and eventually caved in and got what I got. The Autobarn is very clean and professional. I come back here for my «free» car washes every now and then. It can take a while and there are some days that they are too busy to get me in for a wash. They have the regular dealer freebies, coffee and snacks. I did have to get some repairs here but that was just after I purchased the vehicle. Other than that I wouldn’t recommend coming here unless you get a VW and have a warranty of some sort. The regular service fees can be quite expensive.