T&J Water Heater Service

First off, I can’t say enough about T&J Water Heater Service and my man Mike. I use them for rental property I own and for my house, both for water heater and furnace/​air conditioning repair. Last year Mike helped me to replace my condenser unit outside during the spring for a real good price. It was an old house we rehabbed, so we weren’t sure what we were getting into when doing the work. Once done with the job, we couldn’t get the air to stay cool even after multiple trying to fix it. I’m sure Mike would have had it solved but my schedule made it difficult for us to connect. He figured out the line set needed to be replaced, but by the time we could connect summer was over.
Here’s where it gets great. This year, just about the end of winter/​start of spring Mike calls me up and says, when are we replacing that line set? He couldn’t let the job go until it was finished and it was working. We settled on a price and he had it replaced in a day, since it was definitely additional work then was originally quoted. This just goes to show what kind of a person Mike is and the organization he works for. I have been a manager at a Fortune 500 company for almost 20 years, and people with the integrity and honesty that Mike have need to be recognized. He will be getting my call for any future business I need, along with recommendations to anyone that asks if I know a good water/​air contractor.
Thanks again Mike, I appreciate your patience and determination to ensure the job was completed.

Wednesday, January 20, 2016
Praise to this great company and their staff!
Our expensive, specialized (condo-​specific, with special carbon monoxide venting) hot-​water heater broke down on a –6 degree day and has been broke on-​and-​off for a week. This is the second time it broke in two years. Both times it was determined it was the igniter switch.
The first time, we were treated like rubbish by ‘Blue Water Plumbing’, the original installer. We were, however, treated fairly by Lowes BUT NOTHING LIKE THE EXCEPTIONAL SERVICE WE RECEIVED TODAY from T&J Water Heater Factory.
T&J Water Heater Factory repair services, recommended by Lowes warranty service, heard our story, dispatched a very knowledgable technican within an hour and he repaired it in under 45 minutes. He arrived with all the parts, a confident attitude, and a great sense of quality.
Not only did he diagnose and repair the problem, he determined the root cause and fixed it also. He showed us a flaw in the core installation by Blue Water Plumbing and showed me a work around and longer term solution to quickly repair it without trying to rip us off.
These people are rare. Why? Honesty, integrity, honor, and fairness. Big shout out to SANDRA the dispatcher and MIKE the technician.
Every SAVY consumer should, PLEASE support this organization. Businesses like this deserve our support in a society that seems to provide only dishonor and rip-​off of the consumer.
KUDOS AND THANKS TO THIS EXCEPTIONAL COMPANY AND THEIR STAFF.

I had an excellent experience with Mike. I messaged T&J Waterheater Service via Unilocal about my issue on a Friday evening, and had a response within an hour. Mike explained the situation to me– what a slow water heater leak could be caused from and what could happen if I didn’t take care of it right away. We scheduled an appointment the next morning (on a Saturday), and there was no extra weekend/​emergency charges. Mike took care of a water heater replacement, which was fairly priced. He was knowledgable and friendly. My sister originally told me about T&J, after a good experience that she had. I now recommend them too. Keep up the great work Mike. And thank you.

Last year we had T&J fix our whirlpool water heater that had parts under warranty. It took some effort to get it scheduled but they replaced a part and got it working.
1 year later had them out to fix the same part. Each time it took 2 visits because despite being the local service rep and despite whirlpool telling me they should have the part T&J claimed to have to order it. … Well this time the part worked for 2 weeks. Called the morning the water heater went out as they offer a 30 warranty on their work, it took 48 hours to get a response. When they did finally call back the secretary had to look at the schedule and said she would call back to me. Well that took another full day. Service guy Ron is nice enough but I question the work and the secretary is absolutly useless. If you need hot water go elsewhere. Called another firm, they were out the same day and resolved the issue.

Called T & J up yesterday to report a problem with my water heater. Very pleasant lady on the phone took my details and had a service technician at my home by 8am the following day. Ron, arrived promptly and was very friendly. I appreciated the way he took the time to explain the problem to me, replaced some parts and then showed me how to perform some simple maintainance on the heater. Great service and I would absolutely recommend them.

If you need hot water «GET SOMEONE ELSE TO FIX YOUR WATER HEATER»
Called T & J to repair a water heater and they came out promptly and worked on the heater. I called to tell them that there was problem and again they promptly returned. However the «ex-​employee» they sent out the first time installed the incorrect part. He installed the wrong burner and ignition module on the heater causing the heater to spew carbon all over the place that took about 90 days to destroy the wrong part.
They came out and admitted that they indeed had put the wrong part on the heater but because it had been past 90 days and insisted that I would have to pay for the $ 120.00 labor for them to put the right part on the heater they should have done about 95 days earlier! I had not yet paid the invoice for the labor for the second visit as the water heater does not heat water. I called them after I paid a chimney inspection service come out to look at the vent as there carbon everywhere and strong fumes coming from the heater but the chimney checked out fine. So I then called T & J to tell them that the repair they had done for the second time did not fix the problem. Still no hot water.
A rude man that answered the phone and instantly got über aggressive on the phone with me demanding that I have a $ 120.00 check for him if he was to come out to fix his sketchy service work. I asked him why he was being so aggressive with me and shouted over the phone «GET SOMEONE ELSE TO FIX YOUR WATER HEATER». And hung up on me and would not pick up the phone when I called back to try to work this out!
I would have appreciated it from the get go if they had told me that they are incapable of installing correct parts on water heaters in the first place and I would have spent the $ 210.00 for the right part with a reputable service company the first time and would have a functioning water heater today!
Summary:
$ 210.00 wrong part initial service
$ 100.00 chimney inspection company
$ 120.00 for labor to fix their mistake that did not fix the problem (have not paid)
$ 430.00 later and still no water heater? :{
A new heater with a warranty is about $ 350.00 installed
Moral of the story is:
«GET SOMEONE ELSE TO FIX YOUR WATER HEATER»

I want to echo some of the other reviews written regarding T&J’s horrible communication. I have never had to personally work harder to sell a Company on taking my own money.
Our water heater was in need of a replacement and our builder recommended T&J. We were able to get a technician out to our home quickly to give us a quote for the services. They seemed very knowledgeable and gave us good advice. They mentioned that the owner would get back to us early the following week with a quote.
The following week came and went with no communication. We called them during working hours the next week and no one answered so we left a phone message. Again the week ended with no response. We gave them another call during business hours early the 3^rd week asking for a quote and again there has been no response for another full week. Maybe I should have knocked on their door to beg them more to do the work!
T&J could have easily made a lot of money on our water heater installation but their horrible communication lost our business. The only reason I gave them 2 stars instead of 1 is because we appreciated the free advice and used it to pay someone else to do the installation.
FYI — this is the first review I have ever written on Unilocal

T & J was amazing! After I had received an estimate from another company of over $ 1800 (which was an insane over charge for a new 50 gal. water heater) — we called up T&J– they put us in touch with a technician who told us our problem was fixable… and he told us how to go about getting the job done… for about $ 100 bucks.
Amazing, friendly service. They were actually early to my appointment, too!
Could not be more please, highly recommended. Thank you!

My Rheem hot water heater was flashing a 2 – 1 code (flammable vapors detected). I tried to ventilate the room, remove and clean the sensor, perform a soft rest, etc. No luck and no choice but to call someone. I went on Rheem’s site and found a listing of independent contractors. Did a cross comparison with Unilocal and found T & J.
I saw the service fee of $ 110 in the reviews and knew the part (s) were still in warranty so I called them up. (When you do call, make sure you give them all the information you can so he can bring the right parts/​equipment.)
They had Ron out the next morning. He arrived during the window given to me. He brought the proper part inside, tested the old one, verified the issue and immediately swapped it out with the new one.
My hot water heater is in a utility closet with my washer and dryer. From a previous service call of his, he recommended I take out the ‘Bounce’ dryer sheets from the room because the perfume in them may be tripping the vapor sensor. Time will tell. And with his 90 day labor guarantee, I feel just fine with that.
Overall, great experience. Thanks Ron!

We were impressed when a service guy came out promptly on a holiday, but he said we needed a part that he did not have with him. He was a nice guy, and told as that it would have been helpful to give the electronic malfunction code in advance of his arrival. Thing is, I provided this code via fax and multiple voice-​mails, thinking that this would be a way to not waste anyone’s time.
This should have been a warning about the poor communication at T and J.
Attempting to schedule a follow up to get the necessary part installed was like talking to a brick wall. There was a mutli-​week period when we got no response to multiple emails and even faxes. We were finally able to get through to make an appointment, and on the day of the appointment, despite all the delays that had already occurred, they informed us that they would not be able to make in to our area that day, and that we would need to reschedule.
So, it’s way after a month since the initial contact, and we are such a low priority that they need to reschedule?
Done.
We found someone else, and had everything taken care of in less than a week.
My guess is that the service guys are competent enough, but whoever in in charge of setting up appointments just could not care less.

I had an appointment with another place and they canceled at the last minute. I found these guys and with Unilocal’s help and they had someone out to my place in a few hours. Ron showed up and did the job. He was about to leave when I asked him something about the water heater – I had a disconnected pipe – and he spent the next half hour with me trying to fix this thing. I’m pretty sure he got a parking ticket for his troubles. In any case, he left and, after a bit, the heater was still finicky. I called them again and within the hour, I had Ron on the phone talking about the problem. He said he’d ring tomorrow to see if it was still not working. Overnight, the water heater came around and has been working ever since. The next day, as I was waiting for Ron’s call, my doorbell rang and it was him. I guess he was a few blocks away and figured he’d just stop by. All I have to say is, after dealing with folks just doing the most minimal job possible, this was a heck of a nice change.

I needed a water heater repaired, and looked up T&J and found some good reviews. They were scheduled to come to my house at 3pm, the latest appointment they could take so I left work early that day. 345pm comes around and I call to see where the tech was at. They paged the tech, and told me he was up North and was not going to be able to make it, and that he would come in the morning or the next day. I understand getting stuck on a job, I do not understand the courtesy of a phone call to let me know. Very unprofessional and unreliable; find a company who cares about your time.

$ 110 to fix the water heater that had parts under warranty (but not service).
No complaints, friendly service!

After an estimate of $ 800 to repair my water heater from another plumber, I called T and J. Over the phone, they told me that the repair should be covered by the 5 year warrantee. What a great start!
The repairman (Ron, I think) came by the next morning. He was extremely helpful and very friendly and polite. He did an excellent job explaining what he was doing throughout the process without talking down to me. After he replaced the part, he showed me how to use it, answered my questions, and then cleaned up after himself. I only paid the $ 110 service charge. T & J SAVED ME $ 700!!! Thank you, T and J!!!

Fast, well priced and good water heater service.