T-Mobile

Chicago, Estados Unidos

4.1

Cerrado ahora

9 opiniones

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Contacto

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Teléfono:
+1 773-697-8055
Sitio web:
clickserve.dartsearch.net
Dirección:
1958 W Irving Park Rd, Chicago, IL, 60613
entre Damen Ave y Lincoln Ave
North Center
Paradas y estaciones de transporte público cercanas:
310 mIrving Park
780 mDamen & Montrose NB
790 mMontrose & Damen EB
Categorías:
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Hoy

Hoy 10:00 – 20:00
Cerrado ahora
Horario local (Chicago) 7:35 martes, 3 de junio de 2025

Horario de apertura

lunes 10:00 – 20:00
martes 10:00 – 20:00
miércoles 10:00 – 20:00
jueves 10:00 – 20:00
viernes 10:00 – 20:00
sábado 10:00 – 20:00
domingo 11:00 – 18:00

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9 opiniones sobre T-Mobile

No se requiere registro
Tu valoración: 5
Chicago, IL
I wish I could remember the gentleman’s name. He seemed like he was probably the manager and, based on his knowledge, I’d bet he was.
Regardless, I came in with an issue unlocking my Tmobile phone for my Cricket Wireless SIM card. He tried more than a few options and spent at least 40 minutes trying to help me unlock it. Sadly, it didn’t work, but he did direct me to the CPR (Cell Phone Repair) two doors down and they were able to get it going after speaking with Cricket. (The probably-​manager-​dude did manage to get half of the issue fixed though — the Device Unlock app had completely disappeared after being used once.)
After dealing with multiple carriers and a slew of low-​caring employees, it was exceptional to be helped even though I am not a TMobile customer.
Tu valoración: 5
Chicago, IL
Great customer service — patient, knowledgeable reps here. Thanks to Rikki for her help as I upgraded my phone.
Tu valoración: 4
Chicago, IL
The staff here (I think I have met all of them on my many visits) are very helpful and very friendly. There are some things that T-​Mobile corporate does that I don’t like, and the phone insurance company (Assurian or Assurant) will totally screw you over, but the staff at this store is great to deal with.
Tu valoración: 5
Chicago, IL
This woman named Rikki works there, and is my go-​to person. Highly knowledgeable and makes great suggestions. I’ve gotten a couple phones from there and even a warranty exchange through the store, no problem. I recommend seeking her out if you go there, as this review is mostly reflective of her service.
Tu valoración: 2
Roscoe Village, Chicago, IL
I bought a charger 2 weeks ago and as the charger broke I went in attempting to exchange it.
I didn’t have my receipt but I figured they might be able to look it up on my account. So I went on and the person who helped me was obviously new and not very well trained as he said he couldn’t look up my purchase and we spent 30 mins arguing back and forward about exchanging a charger.
Finally I asked to speak to a manager who was very nice and in less than 5 minutes he looked up the purchase and without further questions he exchanged my changer.
If the new staff cannot provide a solution on something so simple as an exchange, then I suggest better training.
Tu valoración: 5
Chicago, IL
Rikki went out of her way to explain all of the terms of our agreement and plans. She was is an invaluable resource for picking the perfect phone, selecting a great plan, unpacking the complexities of regulations around warranties and much more. She was very attentive and gave us the best customer service we have ever received after 8 years at T-​Mobile. We were able to get a new phone under the terms of our warranty and insurance plan and that would never have happened without her insight.
Tu valoración: 5
Chicago, IL
I’ve had my issues with my 10+ year marriage to T-​Mobile but never with this store. Everyone I have worked with here has been a pleasure to work with. I have been esp pleased with their post purchase assistance as I worked through my many phone problems this year. I’d probably rate T-​Mobile Corporation 2.5 stars but the people who work here are definitely 5 stars!
Tu valoración: 1
Chicago, IL
Ridiculous. Expect to wait forever to get anything done. I waited 30 minutes to return a damn charger. Really!!!
Tu valoración: 5
Andover, MN
I have been to this TMobile store three times for various purchases or upgrades and had amazing customer service every time. The last guy I just bought an LG G2 from last week (Justin) was very helpful in getting me exactly what I wanted. He matched the TMobile price online and even matched their free phone case offer. Thanks goes out to the store manager, Sheeraz, for making that happen. I also purchased the Note 3 when it came out and had a great experience then as well. Every time I go I’m «in and out» with no hassles or waiting.
Thanks again TMobile!