Sweep Home Chicago

I got a housecleaning gift certificate for christmas this year (best gift EVER) and wasn’t sure what to expect. Yesenia, my cleaner, was amazing! She got to my place right on time and immediately started tackling my neglected apartment. 3 hours of cleaning later and every surface is shining! She was very efficient, hard working and courteous. Couldn’t have asked for a better experience!
Yay!

I would highly recommend using Sweep Home Chicago as your cleaning service. I have been a customer for four years and have always had excellent service during this time. I so appreciate the reminder emails, automatic payment, and when necessary, the ease in changing a scheduled cleaning appointment due to unforeseen circumstances. It’s wonderful to come home to a clean home! KUDOS Sweep Home Chicago!

I have used Sweep Hope Chicago for over a year. They are very professional. I appreciate the reminder emails and the automatic payment option. Its just so easy. My cleaner, Maria, is super friendly and she does a great job. She is always on time, which I appreciate. Its so nice to come home to a clean home!

I’ve been using Sweep Home Chicago as my regular cleaning service for my condo for about 6 months, and I’ve been VERY pleased. They are very professional, timely, easy to schedule, and my place looks spotless!

I ordered a move out clean for a 200 sq. ft. apt. in the Gold Coast. When I returned to check out the apt. 2 hours later, the cleaners said they were finished. Areas I showed them were still not cleaned, I took pictures of the dirt and grime on the window ledges, threshold between pantry and kitchen and filth I picked up in my hands from the floor. I sent pics to Sweep home and the only thing I got was a bunch of excuses! I paid $ 135.00 for a thorough move out of a 200 sq. ft space clean! I was offered 20% off or they would come back. I want the place clean for my new tenant so I said I just wanted them to come back and rectify the situation. The only thing I got was someone telling me they wouldn’t clean it.
I told them my only recourse was social media so here it is! Do not use Sweep Home Chicago!
Deb Eybers

Mixed feelings about their service. They did make my apartment mostly clean, however, I paid $ 150 for an one-​bedroom apartment move-​out cleaning and I’m expecting so much more. First of all, I scheduled for an estimated 12:00 — 12:30pm arrival and the ladies did not arrive until 1:20pm. Secondly, I was told that they will specifically focus on the kitchen area, but when I came back, there’s still stains in the oven and microwave (although the stains are small, they are VERY noticeable — note: the stains are not un-​removable; I scrubbed it myself and, although it took me a while to get them out, they did get removed fairly easily). And the inside of the oven is still VERY oily. Finally, which piss me off the most, they had this bag of fruits with them when they came in and when they left, THERE IS A STAIN OF FRUIT JUICE ON THE CARPET!!! I’m 100% sure it’s them since the stain is wet and smells like mango. How can they be this unprofessional when I paid $ 150 plus giving them all my unwanted stuff!!!

I used Sweep Home Chicago for a move-​out cleaning and was very impressed with the quality of work and attention to detail. They were very accommodating with scheduling an appointment that was just a few days away, too.

The two women they sent to do a move-​out cleaning were courteous, professional, and very attentive. The crew arrived on time and stayed until the place was spotless. I don’t think our apartment had ever been so clean!
I was particularly appreciative that the cleaners would check in with me periodically to make sure they were doing what I wanted and to address any issues that came up. Since I was still packing they were very careful to clean around items and put everything back where it was.
They truly did a top-​to-​bottom clean, even getting into places I had never thought to clean. Next time I need cleaners I will definitely give Sweep Home Chicago a call.

Sweep Home Chicago did an absolutely amazing job cleaning my 2-​bedroom apartment. I booked them for a move-​out cleaning session– definitely worth every single penny. The $ 170 fee included cleaning out all cabinets, the stove, and the fridge and they did a bang-​up job. I came home to spotless floors and counters. I’ll be using them again!

I scheduled a move out cleaning for today and they did not show for the appointment. I called and the line was «dropped.» When I called back, I was told the call was dropped on accident and that the cleaners were unable to make it due to an unforeseen accident. They said they had me on hold to figure out an alternate plan (which is completely opposite of what was told to me not even a minute earlier) and couldn’t devise one. Bottom line: completely shady and unprofessional.

I’ve been using Home Sweep Home for about 6 months and have been pleased with their service. The communication about each appointment is clear and timely. Our first cleaning woman was amazing! She cleaned places in our house that had never been touched and it was noticeable how much work she did. We even changed our cleaning days to fit her schedule, which was another accommodation the company made. She started a new job and left Home Sweep Home which was sad. Our current cleaning lady is ok but not remarkable. The house definitely looks and smells cleaner but does not have the same top to bottom cleanliness as before. I would definitely recommend them for others to use!

I’ve been using Sweep Home Chicago for almost a year — and we’re very happy with it! We do a bi-​weekly appointment for our 1 bedroom + den. Coming home to a clean house is the best feeling, and they do a great job. You get an email reminding you of the cleaning, she lets herself in and out — and I’ve always gotten great communication from the team when there has been a conflict. Joanna is amazing and is the best cleaner I’ve had in the city!
Also — so reasonably priced, which was what initially drew me to the service.

These guys do a great, consistent job for a fair price. I’ve been using SHC for about 3 years now and have never had any desire to switch cleaning services. There isn’t much else to say other than this is low-​maintenance, reliable relationship; exactly what I want from a cleaning service.

Such mixed emotions about this review. In the end, my place was cleaner than when they started so I guess the goal was accomplished but there is room for improvement.
I’ve used this service twice, each time Brandon (the owner?) has set up the appointment. He seems like a great guy, very accommodating and professional. The first cleaning was excellent. The woman was nice, she seemed like she knew what she was doing. My apartment was sparkling. Well done. Brandon even refunded 30min of the cleaning for me due to a mis-​communication. Customer service on point.
The second cleaning was like major bizzaro world. First the woman gets out of the car and says «do you have a parking pass? I can’t stay if you don’t have a parking pass. They didn’t tell you?». This was 8:45am…I was hungover, late for the appointment, cold, confused and had no idea why she was being so aggressive over a parking pass. She frantically called the office and they told her to go find a non permit spot. She finally did. The requirement to have a guest parking pass is worth mentioning when someone makes an appointment.
I walked her through the apt and told her some spots I wanted her to hit.
I ordered 3 hours, I was thirty minutes late — blame it on the alcohol. But she ended 15min early! I’m like how do you start 30min late and still get out 15 min early? I’ll tell you how… leave a bowl in the sink and the trash in front of my door and don’t move anything on the shelves back after you dust and just ignore all spider webs. When I got back to my apartment after the 3 hours she was already packed up and knocking on my neighbors door looking for me. I mean, I had 15 more minutes and she FLEW outta there — didn’t even give me a chance to look around. Dang!
Lastly, In the emails. I was told the cleaners can do anything, cleaning related, in the time allotted. However, both times the cleaning ladies told me they were not allowed to clean the walls and that cleaning blinds was too time consuming. Walls and blinds seem basic and do-​able, especially with 15min to spare.
The good news is that she hit all the big spots and cleaned them well — even inside of my freezer. And truly, God bless her for making my bed, doing (most of) my dishes and filling my ice trays for without this service I would be drinking luke-​warm beverages out of my hands sitting on an bare mattress.

Sweep Home has been our preferred cleaning service for the last few months and we couldn’t be happier. After a hiccup with our very first visit when the cleaner got lost and couldn’t find our place, we decided to give them a second chance because mistakes happen to the best of us. We have been very happy ever since. They are on time, do a thorough job and are very professional. Nothing beats coming home to a clean apartment! Sweep Home is very responsive, always reminds us when we have an upcoming appointment and keeps us happy. I highly recommend them!

Very grateful for Sweep Home!
I hired this company for two cleaning services. We had them over to our new home for a Move-​In cleaning and had them back, for a Move-​Out cleaning at the old place. We had only a few very minor hiccups but overall I was so satisfied with their work, I’m thinking of switching to their company permanently if they’d have us. We presently use a bi-​weekly housekeeping service, but what I loved about Sweep Home was their willingness to redo work that needed additional attention, their professionalism via email and over the phone, the very fair pricing, and the quality people they sent over for both jobs.

Sweep Home is a great service and very easy to use. The scheduling is super easy and for someone forgetful like me, they will send you gentle reminders that it’s been # amount of weeks since the last visit. I’ve been using Sweep Home for almost a year and half now.
The staff has always been on time for the appointment and brings their own supplies. They are very pleasant and work around me while I’m working from home. I live on the 4^th floor and I know it can’t be easy bringing the supplies up the stairs.
One thing that could be better would be to have the same person each time, but given how last minute I make my appointments, I can understand. Also, I’d say that I get a ‘perfect’ clean about 90% of the time. Occasionally when I look a little closer, I notice some details that get overlooked. But all in all, a great cleaning company to use!

I’m super pleased with Sweep Home Chicago.
They are extremely flexible in terms of scheduling, and listen well to feedback. The service in general also feels very secure. Reyna and Rose in particular do great work.
Highly recommended.

I have used Sweep Home Chicago for 3 years now. I found them when I moved to a new neighborhood outside of downtown Chicago. Surprisingly, I found few companies that would go the extra distance (being that I only moved to Noble Square) at a similar rate, but Sweep Home Chicago was very accommodating!
They are extremely responsive and always reachable. Every time I call, someone answers. They are trustworthy and are always in and out with no issues. I love coming home and finding my place spotless. I recently moved again (to Wicker Park) and they made the change to my new location with no hassle at all. I find them very accommodating and willing to meet the needs of their customers.

I have to agree with the «Eh» start from Kelly as a general perspective.
It also scares the crap out of me that so many reviews for cleaning services appear to be super, super canned and/​or explicitly fake. I understand that a cleaning service will hire external PR companies to manage their PR, but posting clearly BS cleaning reviews (as there are many, many of them) makes me really fearful to actually search this category on Unilocal.Examples: 0 friend 1 review, 5 star. 0 friend 1 review 1 star. Both with no actual experience described or doing the typical «hired to write a good review» speeches.
I don’t recall how we found these folks but we have been using them for roughly somewhere around… a year and a half. The entire time many things were questionable:
The rate jumped 3 times, with no notice whatsoever. First 60, 70, then 80. We don’t know why, but that’s enough. We have a 1 bedroom, pretty good sized apartment. Meanwhile, there was never an appraisal or anything to even start the process.
Mariluz, or maybe it was Maria? She had been with Sweep Home and went on to start her own biz, and yet was the only person from Sweep Home who actually managed to do a good job, ever. Everyone else had problems, was questionable themselves or generally cut corners in a multitude of fashions. I understand they do what…2 hours, or so? However, you’d expect them to do a good job in that time. I cannot say that I recall more than maybe once or twice that anyone did a good job, except for Maria — and she’s not with them. So I can’t in good faith recommend Sweep Home to anyone.
If this isn’t enough? When I tried to cancel (for good) after they tried to raise the rate again, they tried to tell me there would be a fee for cancelling the visit. I have rescheduled a lot of visits (and this is the only reason they don’t get 1 star, flexibility and Maria) — and they don’t charge for the reschedule and are pretty accommodating. But to tell me you want money for no visit? No. F you and goodbye — which is why I am trying other cleaning services.