Starbucks

This store has the worst customer service I have experienced ever, at a Starbucks. They are rude and inconsiderate of their customers being there. Discussing personal information that I as a customer do not wish to hear about as you are making my drink. As well as refusing to make a certain drink because «that machine has already been cleaned», why is it cleaned when you don’t close for another 2 hours. I can reassure that I will be using another location for my services.

If I can give this place no stars it would be perfect. I’ve been here twice and I’ve had horrible experiences. The employees here really do try to make you feel like you’re stupid. First time I went in the girl taking my order was rolling her eyes while I ordered and when I was paying. The employees in the back were being loud and obnoxious. My drink was 90% ice.
Second time I went was this morning but I decided to make my ordered through the app to avoid dealing with their horrible attitudes. (I’ve ordered through the app many times already, different locations of course) I walked in and asked the barista making the drinks (which happened to be the same girl that took my order last week) for my order (just like the app says to do) but she rolled her eyes at me and IGNORED me. Usually at other places they have them on the side and they’ll give it to me. Or they’ll call out the orders every time they make a new online order. A costumer there grabbed my drink by mistake because she was just putting them out for people to take and asked if my name was Maria (since it was on the drink), I said yes and I took my drink. The girl making the drinks laughed and said «easy as that» and rolled her eyes again.

I work in the building this starbucks is located and I heard horrendous stories about the customer service here. I finally got around to checking it out myself and I believe the stories were way to nice.
This is, by far, the worst starbucks I have ever been too. The girls behind counter appear to go out of their way to be rude to the customers. They actually TRY to be rude to you and they will succeed. They won’t make eye contact, scream at you, ignore you, and send you on your way as miserable as possible.
Considering there is another starbucks and a Dunkin withing 50 yards of this one I would highly recommend you take the extra 50 steps as this starbucks will ruin your morning.

The employees are very rude, they don’t pay attention and when you ask them a question they give you looks like you must be kidding me. This Starbucks is in my building and I go out of my way to go to the one down the street just to not deal with these horrible employees.

I’m so glad I read the previous comments. They’re all true. I strive to always walk a mile in others shoes but this Is ridiculous! In particular the barista I had this morning always a repeat offender like she is forced to be there and customers are a nuisance. Just not the way you want to start your day. Especially not when pay the little extra expecting the Starbucks experience. Walk an extra few blocks down if Starbucks is what you want, this location strips you from your happy!!!

I agree with the previous reviews. The customer service is atrocious. The employees are rude and ignorant.

Horrendous Starbucks. Slow rude service, and orders default to «classic» unless you go out of your way — so black iced coffe is Auto sweetened. and when we asked about it they were unapologetic and rude «if you want it that way you need to say no classic» with no offer to correct the order.
Additionally there is almost no seating and there is just a line of people waiting on orders because they’re so slow.

This has to be the worst Starbucks I’ve ever been to! It’s in a great location in downtown/​The Loop but ALL of their staff is unfriendly and just down right rude! I make every attempt to avoid this Starbucks, but unfortunately because it’s in my building I sometimes have no other choice.
Every time a customer walks in or walk up to counter, the staff looks annoyed and inconvenienced. They prefer to continue their own conversations between each other and make the customers wait.
I avoided this place at all cost (including the coffee)!!

This is the loudest most obnoxious Starbucks I’ve ever been to. And the workers don’t smile and are not polite to their customers. They do a good job with the drinks though.

Pretty terrible service. I hope Starbucks corporate reads these reviews because I hope you can either re-​train or fire pretty much the whole staff. I purposely avoid going to THIS Starbucks because they really don’t care about the customer as much as they care about texting on their phones or talking to each other.
I was the only customer in the store at 12PM today, a Thursday, and it took more than 5 minutes to serve a tall Americano because the guy who was tending the machine (ya know, the one with dreads who seems to always be present but not always working) was finishing his text or email or whatever.
Service: painfully bad.

Coffee is standard Starbucks quality but service is garbage. Expect to be waiting for the baristas to finish texting or talking to their friends before you’re going to get served.

Most of the staff at this location is the worst. There is one person who is pretty good. The rest of them just stare at you with dead eyes when you step up to the register. They also appear to be mute. I would be better off with a vending machine. Also, how can there be 5 people working there and only 1 person is ever making drinks.

I went out of my way to create a Unilocal account just so I could review this specific Starbucks. From this day forward, I will make an effort to avoid this Starbucks even though it is the closest one to my office. The employees are unfriendly and careless. When I approached the register, the cashier said nothing (not a single word) while giving me a death stare. I had to be the one to just order my drink and say thank you. This location is also constantly out of all fruit and breakfast sandwiches. Overall, very disappointing visit. I will stick to Lavazza. The most friendly and caring baristas I have ever encountered. Oh, and the coffee is superb!

This is by far the worst Starbucks I’ve ever been to. They don’t acknowledge you. They mess up your drinks every single time. When you order a chocolate croissant they heat it up all the time. And when I questioned she said «well you should have said something». They’re always mean and rude. The Starbucks is right by my house but I will never ever stop by there ever again.

This new staff is out of this world!!! They rock. Drinks on point. Service is top notch. Love them!

This location does not have even the average quality of Starbucks service. If you do not wish to read the review, simply walk away with this: If you’re insistent on Starbucks, it is worth the effort to walk the 5 minutes to the Starbucks on Dearborn & Harrison, which is a fine establishment with employees who respect the nature of Starbucks quality.
Regarding the 175 W Jackson location:
First, the employees are typically preoccupied with each other rather than taking and making orders efficiently. I will detail this in the sections below.
Poor Communication Skills:
There may be a weird, unspoken language among the service staff that I don’t understand (even as a regular patron for the last year), since roughly 50% of the time the cashier taking my order doesn’t even ask me what I would like to order or «Can I help you», etc. Instead, there is a shifty-​eyed exchange where I look at her (it’s always the same female cashier when this occurs), she sort of looks back at me, then kind of looks away. Sometimes I begin to say my order, to which she may then begin talking to another member of the service staff, resulting in me needing to repeat my order. Other times I say my order without interruption, but have to repeat it anyway. Perhaps it was lost in the nethers of the sound waves that exist in the three feet between our bodies? I now anticipate this interaction and, despite my attempts to mitigate the variables that may contribute to the repeat-​order-​requirement, I have failed to improve the ⁵⁰⁄₅₀ odds.
High Distract-​ability
This is a small, busy location right in the Financial area of the Loop. So, efficiency should really be key. However, there may be 15 people in line, one cashier, one employee making drinks, and two other employees doing god knows what. On one visit this was the situation, and one of the two employees of questionable role was simply chatting behind the counter with the employee making drinks. She was literally doing absolutely nothing for the entire period of my visit (which took over 10 minutes) besides chatting with the drink-​maker while over a dozen patrons were in line.
Even Poorer Communication Skills:
95% of the time drinks are not called out once they are completed. So, you may be standing among half a dozen or more (sometimes a lot more, since it’s a small location) individuals for some time, not able to see the counter where the drinks are. Once you’ve realized a considerable amount of time has passed (5, sometimes 10 minutes) and there is no way they could not have completed your drink, you get closer to the counter and realize your drink is nicely tucked behind the straw container. Or the cup sleeve holder. Again, this may be part of the secret language of assumption the service staff possesses. Maybe most patrons have X-​Ray vision and could see through objects to observe their drink being silently set down for the taking? Alas, I was not born with such exceptional skills.
Low-​Standardized Test Scores
A decent amount of time (let’s say 30%) drinks are not made correctly. If you drink enough coffee (or make enough coffee, as the service staff should be familiar with), you know that cookie crumbles actually should be put on the top of the Mocha Cookie Crumble. Or that a Iced Passion Tea, Unsweetened should have zero pumps of syrup in it.
Overall: This location will make you dislike giving your money to corporate coffee.
Lesson: Walk to the aforementioned Dearborn & Harrison Starbucks so you can feel just a little better about giving your money to corporate coffee.

I don’t care who your favorite customer is or who your regular customers are… If I got here first and ordered before him, I EXPECT to get served first on a non-​complicated drink.

So… I drink A LOT of Starbucks. The only thing that sets a Starbucks apart is the staff. This Starbucks has the BEST staff. I LOVE them! They have a tiny location, and they get really busy, but they work to quickly get you served and on your way.
I generally list the names of amazing employees, but I would have to list them all, from the management down, so I will just say, I think the WHOLE staff is uh-​maze-​ing! They know my name, my drink, and the picky way I like it. Thank you! I always leave there with a smile on my face! You rock!

This place is really small and can get really packed, sometimes the service can be a little slow but worth it.
The service for the most part is friendly, and they always make good drinks. I have never had a bad drink here. They are also open until 7pm which is nice when you are working late. I also recommended going later as there is a chance you might a free sample!

Please do not come here unless you have 30 minutes to kill waiting for your coffee. During lunch hour, they have two staff workers, one doing cashier and one as barista. There were other workers but in the back talking and not in uniform. I dont know why they were back there, but they were distracting the workers who were «working».
I ordered my drink with no foam. It annoys me that I’m paying almost $ 5 per drink and half of it is filled with foam. Even when I ask for no foam, the barista still manages to give me foam, and the foam wasnt even filled to the top! At least make it look like you’re giving me a full cup of air! Geez. I was so annoyed I gave the drink back to him and asked him for more soy milk to fill my drink up. Seriously Starbucks, is this what we’re doing now to make up for lost sales from the bad economy?