Scrub Your Pup

how is this place closed??? i loved this place! NOOOOOOOOO

Anyone know where Tom went? Pooh loved Tom…

Hello, does anyone know where Lachea is working now? She is the only groomer my dogs have had for the last 6 or 7 years and I need to find where she works… Thank you.
Update. For anyone who is interested, Lachea is now working at Best Friends Pet Care, 1628 North Elston Avenue Chicago, IL 60 642

Does anyone know where Lachea is grooming now? My dog is desperate for a hair cut and she is the best!

I love the self-​wash concept! Quick, easy, and it doesn’t clog up MY tub at home. I want to reallynlike Scrub Your Pup, but in reality the store is a bit run down, the tubs are just open on one side, and the towels are thin and matted. We went at the end of the day, but the floor was covered in doggie hair. It could use a good cleaning. Also, the grooming tools need to be updated. For $ 18, I’ll stick to the other self wash in town.
Easy parking, nice selection of doggie treats, and friendly staff.

Still love this place. I especially like how Lachea always remembers the cut I like for Buddy. I don’t like the classic cocker spaniel cut because it is hard to keep clean and matte-​free with our city lifestyle. She always remembers and shapes his mane just right. Also, I have never had a problem getting him in within a few days.

I brought my Cairn Terrier here for a haircut and when I picked her up I was mortified to find they have given her a mullet!!! It was so awful and it took months to grow back.
I had a lapse of judgment about six months later and brought my pup back here for a bath… no one can screw up a bath, right? Wrong! I spent $ 45 on a bath and when I got my little dog home I realized she still had eye boogie. Isn’t cleaning her face part of giving a dog a bath — especially when it cost as much as a haircut somewhere else?
I learned my lesson and I will never take my dog here again.

We just moved from Boston and had an amazing experience at our self-​wash stations in Beantown, so we came to Scrub Your Pup hoping for a similar experience. Sadly, it wasn’t even close.
As soon as you walk through the door, it smells like wet dog. Fine, it’s a dog wash, that’s normal, right? What’s not normal is the sheer amount of dog hair that lines the brick wall, floor, and wooden dividers. It looked like it hadn’t been cleaned in over a week. We came on a Sunday afternoon, so I’m sure they had a busy morning, but there’s no excuse for how gross it was in there. SYP — do yourself a favor: charge $ 2 more for a cleaning and hire an extra employee.
Adding to the negative experience was the gross towels we were given to dry our pup off with. They had dog hair all over them and fuzz.
Fellow Unilocalers — are there any semi-​sterile self-​wash dog places around?

If your cousin’s dog was traumatized by this incident, then she should contact the Better Business Bureau where they will take her complaint down and maybe even the Illinois Attorney Generals office, no pet should have to go through what they did at this Salon. Pets are an extension of ourselves and many adults like myself, consider those our children. Talk about poor customer service, if they (the owner) refuses to speak to you, there is always also the power of the pen, editorials in newspapers. I did that with my belated Shih Tzu Rexy from both the pet shop and breeder who I received my dog from, the reason I spend more on my pet is that I don’t want the headaches and I also want a medical guarantee. Good luck to the puppy, hold it, give it love and reassure her that mommy loves her… good luck, my heart goes out to you.

I really wanted to like this place. Adorable concept, cute name, very near my apartment. But if I’m going to pony up $ 18 to wash my own dog, then Scrub Your Pup has got some work to do to impress me.
For starters, they might want to sweep intermittently throughout the day. My wee little pooch and I were wading through the hair of other dirty dogs to get to our station.
Once we got there, I couldn’t find the shampoo. It seems that most Scrub Your Pup clientele must be over 6 feet tall. I had to climb onto the sink in order to reach the the shelves where the shampoos and conditioners were stored. I casually glanced around, waiting for a pet-​friendly employee to assist me. There was no one to be found.
Maybe I’m an overly obsessed-​with-​my-​dog client, but I have come to expect a certain amount of oohing and ahhhing over my sweet little guy when entering a trendy pet boutique. There was none of that here. Truthfully, I got the impression that they were annoyed we had entered the shop, and relieved when we left.

This review is only for the grooming:
I did not like having my dog groomed here. The groomer would call me every time I brought my dog in to tell me he was matted and that they were going to shave him. I thought the prices were expensive to just shave a dog, and the groomer suggested it was my fault he was matted and needed to be shaved. Now, I love my dog and this really upset me. I tried every single trick I could find, but next time I came in it was the same story. Shaved, naked, emasculated, cockapoo.
My dog has a new groomer now. They don’t find it necessary to shave him and they don’t suggest matts are my fault. Henry looks great, and he is fully aware of it.
The shop itself is cute and the bathe your own dog option could be nice.

I Have been bringing Luci here for 4 or 5 years and have always had a great experience. I don’t use one of the groomers but go the scrub your own pup option. The staff has always been very helpful and there has always been plenty of supplies to wash & condition plus unlimited towels to dry in addition to the blow dryer. They also supply all the other things for ear cleaning nail trimming ect. The facility is kept clean and the self service baths are cleaned after every use so they are always ready for the next dog. Its a great option for me because I don’t like to leave Luci in a groomers all day or even a half day for just a bath. Using scrub your pup self service is great because im in and out in 20 minutes and Luci is out walking the streets sniffing all the trees and fire hydrants again. Plus for 18 bucks its pretty cheap and they will trim your dogs nail for only 4 more if you don’t like doing that yourself.

ZERO STARS
I really, really hate writing bad reviews for independently owned businesses, which is why I’ve only done it once before. But, I am really unhappy with my experience at Scrub Your Pup. After about two weeks of miscommunication, I finally brought my cat in to get a lion cut. He’s a really easy cat to groom and I was always pleased after I picked him up at his old groomer’s in San Diego. So, when I went to pick him up, they sort of rushed me to pay $ 70 dollars. Ok, $ 70 is more than what I pay to get my own hair cut, so I’m expecting my persian cat to come out looking like a show cat. He better look amazing…
Since they were practically pushing me out the door, I didn’t take him out of his carrier until I got home. Once home, I took him out of his carrier and he was soaking wet and covered in another animals hair! This is not sanitary. This is not acceptable when paying $ 70.
I have a hypoallergenic cat for a reason… and it wasn’t a little bit of dog hair. His entire carrier was full of it! I ended up having to give him another bath just to get the gross dog hair off of him.
Now, the cut… I have no idea how you can make an adorable persian cat look like a dead wet rat, but somehow the groomer here managed to do it. The body, which was shaved, was all uneven– with longer patches all over his body. He didn’t even attempt to cut the hair around his neck, face, or feet. Every time he’s gotten a lion cut in the past, the hair that isn’t shaved off is groomed nicely, so it all matches. Nope. Besides the patchy shaved parts, the rest of the hair had knots in it. Why wouldn’t you cut the knots out? Or brush them out? Why did I pay $ 70 for something that looks this terrible? Not only did I have to give him another bath when I got home, my knit jacket was covered in some light colored dog hair, which I had to pay the dry cleaner’s to get it out. Also, they didn’t cut his nails or clean his ears. Why the fuck did I pay $ 70 for a terrible, rushed cut that didn’t come with anything that other groomers would have done? I want a refund. This place is a joke.
I would definitely, DEFINITELY, not recommend this place to anyone for cat services. It’s unsanitary and overpriced, and my cat looks terrible.

It’s the next day and despite the rain and grossness outside my dog still smells like she just left the groomers. I’ll have to remember to ask what they use in there.
I was really upset when our great groomer at PetsMart (yeah, I know, PetsMart but she was REALLY good!) apparently is no longer there. Not able to get a reason or where she is I chose not to go back there. The one other time we had someone else do Sophie’s hair she looked horrid. So it was time to shop around!
I pass by this place all the time and gave them a jingle to see how much they’d be. $ 45? That’s $ 10 LESS than I paid at PetsMart? And they’re an independent place. Sold!
Sophie loved the groomer right off the bat and seemed so happy to be in there. They don’t cage the dogs, they tie their leases up to different places in the store and let them roam until their parents come get them. So Sophie was already happy there were other puppies to play with!
When I came to get her later on she was all curled up on a doggie pillow like she would be at home. And she looked adorable! Too cute. The groomer did her Shih-​Tzu self perfectly! She smells and looks fantastic! So glad we found someone else so quickly (thanks Unilocal!), plus cheap and just a tiny little store! I want to see someone washing their dog in there one time though! Like a mastif — I think that would be a sight to see!

I love this place! I brought our 9 month old puppy here for the first time and had a terrific experience. The groomer was very friendly and gentle with Casey. She listened to how I wanted her cut and matched it perfectly. She also did a great job cleaning up her paws and in her ears. At $ 40 and under an hour, I will be back soon.
Couple items to note…
Small parking lot in the back is extremely useful!
Wasn’t able to tip (couldn’t add it to the card… so remember cash)
Had to call about 1 ½ weeks in advance to get an early morning appointment
She still smells good a week later :)

I equate this place to a car wash for dogs. Simple, easy and harmless. BUT — Lucy hates it here. She shudders in the corner when we enter. That’s because the little stinky pup hates to be bathed. She would rather be covered in dirt and sand. Before I discovered Scrub Your Pup I would have to gently shove Lucy in the stand up shower, get in fully clothed and chase her around in circles with one of those detachable shower nozzles. Using all of her delicate 55 lbs she would whine and cry and try and push the door open to escape the torture of becoming clean. Needless to say I never escaped without a few scratches … And after a few «shakes» there was dog hair on the walls and ceiling that took days to successfully remove.
With the convenience of SYP all Lucy has to do is muster enough courage to climb the ramp and get in the stainless steal tub. We then take off her collar and hook her to the sink with a looser collar that is provided. We scrub her down, meanwhile she is giving us looks of hatred and betrayal. Then sometimes if she isn’t too traumatized we even condition her coat. After she is rinsed and towel dried (it would send her into orbit to use their provided dryers) she happily scrambles out of the tub, gets a treat and walks down the street waggin’ her tail like she is the hottest thing to be seen.
If you have a dog that doesn’t like water or to be bathed, defiantly take them here. At $ 18 you can wash, condition, dry, brush, clean out the ears, clip the nails, spray some cologne on your pup!

I pulled a fast one on Lolita and dropped her off there on a whim for a full service make-​over: bath, blow-​dry, nails. The cost of $ 30 was well worth it especially if you don’t want to spend time at home and get your own towels soaked and floors sprayed with water and hair. If you wish to do it yourself, the charge is only $ 18. The facility seems well organized, friendly and clean. It does smell like dog/​cat, but hey, it isn’t a bakery. Quite frankly it was more of a treat for me as I got a break, ran an errand and I got a clean, fluffy pup ready to take home in an hour.
Our «stylist» Cherie was quite sweet with Lola. Don’t forget to tip.
arf arf

I’ve taken my dog Oscar here twice. The service is friendly, the groomers are really good with the dogs, there is plenty of street parking, I really like that there are no cages, and it is generally easy to schedule an appt (not so with many other groomers I’ve found– it can often be difficult to get through on the phone).
Oscar is a Portuguese Water Dog. At scrub your pup, they don’t charge a flat rate for a dog breed, it varies depending on how matted your dog is, etc.
The first time I went here, I think I paid $ 55. The second time I went, when I went to pick my dog up, they charged $ 70. Same dog, same time between groomings, same groomer, same everything. But the price was 30% more. I just called and they said that Portuguese Water dogs start at $ 55 and don’t go up any higher than $ 65.
So my nit is that they seem to have a random price generator. And you don’t know what they are going to charge until after they are holding your dog hostage.
Imagine if you went to get your hair cut and they charged extra because you had a big head. Or long hair… dogs should be no different.

Scrub your Pup is a good place to go for self-​service washing. Grooming is hit and miss. There are usually only 2 groomers on site so full-​service is difficult if you’re a last-​minute gal like myself. Marley was always clean, but came home smelling reeeelly strongly of dog perfume and always had a few spots that missed the clippers.
Bottom line, It’s not the cleanest place, but the staff is nice and the self-​service tubs are usually open.

My boyfriend and I took his new dog here for her first bath today after reading Dee’s raving review. As she said the service was very friendly. The woman working there today was extremely helpful and made the bath process much easier for us! Although the smell of wet dogs is in the air I was very impressed with how clean it was and they seem to be constantly cleaning up as each dog leaves. I’ve never had a dog so I’m not sure how much people usually pay for dog washes that they do themselves, but $ 15 seemed reasonable to me. There is also a $ 5 coupon on the web site for first time visitors so be sure to check that out!