Scandinavian Airlines

Business class SFO/​CPH/​SFO Economy class CPH/​LHR/​CPH old aircrafts I must say, even in business class the table is not completely flat. Both no internet and SAS has no first class. There’s a window in toilet and a hallway between both sides of toilets so people can make a queue there and be able to see which toilet is available first :) On the wall of that hallway, there’s some magazines for reading when people are waiting for toilet. It’s very bright design in Scandinavian way. Just regular business class seating and the window seat person must climb over the other person sleeping to get out/​in. But the armrest is leather and in round style, special though. Snack bar offers very nice chocolate. Economy class is cramp like always and not clean. Sleeping room in CPH lounge is all time closed, why? Use Singapore Airline lounge in SFO.

SAS Scandinavian Airlines Fails at Customer Service!
SAS Scandinavian Airlines does not value its customers! My wife broke her ankle and her doctor ordered her not to fly due to the chance of a blood clot. Did SAS care when we emailed and called them about this issue? NO! We provided a letter from the doctor and sent in the X-​rays, too.
We didn’t ask for a refund. Instead, we asked for credit toward another trip when she is healthy to travel. They said yes, but are charging us $ 600 (US) to do this! That fee is outrageous!
SAS said they would waive the fee if she was in the hospital on the day we are flying, but didn’t care or acknowledge the doctor’s warning. When we brought it to their attention on the phone, they stayed silent and repeated the same line over and over again about not being able to waive the fee. We asked to talk to a manager who could help us and make this decision, and when he (Eric or Erik) got on the phone he refused to work with us repeated the same lines. It was a major fail and we will never use SAS again!

I go to Oslo (from the US) 3 — 4 times a year to visit my mom and usually fly United with no problem but I booked with SAS because at the time it was significantly cheaper. My initial stay in Oslo was for 2 weeks but I had to shorten that to 1 week due to work obligations. I got the flight changed but it cost me an additional $ 150.00 (for the flight) plus $ 300.00 re-​booking fee. Steep? Yes but it was my mom’s 60^th. On my way to the airport, a cae rams into the back of me rendering my car undriveable and I, of course, miss my flight. I call SAS, tell them my issue and they tell me the ticket is lost but I can use the cost of my old ticket to apply toward a new one which is standard. The CSR tells me the next flight they had available was 4 days later.
Original cost: $ 833.00 + $ 150.00 (what I paid when I change my ticket) = $ 983.00. Right? No
Actual Cost = $ 615.00 less airport fees and taxes (the $ 150.00 and $ 300.00 re-​booking fee that I paid to change my flight didn’t count)
Cost of new ticket: $ 1255.00 + $ 300.00 re-​booking fee = $ 1555.00.
What I now owed: $ 1555.00 — $ 615.00 = $ 940.00.
While still on the phone with customer service trying to figure out if I wanted to lose $ 615.00 (actually it was $ 1283.00 at that point), I went on
and found a ticket for $ 837.00 via SAS (the cheapest by $ 300+) that was flying out the next day. For this ticket I would owe SAS about $ 522.00 (airport fees, taxes and re-​booking fees included by my estimate).
$ 940.00 — $ 522.00 = $ 482 savings to me.
I asked if I could have that flight, he said there were no tickets available and goes on and on about Kayak being a separate agency apart from SAS and blah blah. So I go to SAS’s website directly and lo and behold the same $ 837.00 flight pops up and the flight has plenty of seats left. I ask him about this and he tells me again the flight doesn’t exist. Just to prove a point, I book the flight for $ 837.00 knowing I could cancel within 24 hours for a full refund if I needed to. My information goes through easily, I pick my seats departing and arriving and bonus, I could fly out the next day. I tell him this and he just recites the terms and conditions then asks if there is anything else he can do for me. I ask why with the voucher it would cost me $ 103.00 more than it would if I just booked a new (next day) flight and why SAS’s website differed so greatly from the supposed main CSR database. I again got terms and conditions.
I’ve had to re-​book flights before through United and even AA without this much hassle, poor service or high prices. I’m not saying they don’t charge out the ear but not like this nor have I encountered anything so shady. I won’t ever book a flight through them again. They can keep their $ 615 voucher because they’ve shone me that even if I try to use it, they will only offer me the most expensive flights that nullifies any savings I thought may have existed.

I booked 8 (yes, that’s eight) flights with SAS and on ONE flight the middle name and last name are reversed. Calling the airline a day after booking they want to me charge $ 80 to make the correction. It’s not a different person, simply an honest mistake, but I got nothing but terms-​and-​condition citing customer reps when I call in to make the switch.
Talking about terrible customer service!

Worst Airlines ever
my family and I fly quit often and have to say beeing Danish this has to be the rudest & worst airlines ever

I had booked my flight to Oslo since last October 2012 for my flight this August 2013 and suddenly 2 months before my flight SAS dropped me from the outgoing flight. Fortunately United fixed this and put me on one of their flights to Oslo since I booked through United.
I don’t plan on ever booking anything on SAS again seeing they will just drop people from flights at a whim.

Incredibly poor service. Unprofessional. Kafkaesque.
When I attempted to fly airline in the fall of 2012, my ticket was postponed due to overbooking but I was issued a travel voucher for 600eur. I was not reimbursed for lodging or meal expenses even though this policy was stated on the reverse of the vouchers. I also could not redeem the voucher for ½ the value at ORD Chicago, where I was told that I could redeem the voucher for half its face value in cash CPH Copenhagen or TXL Berlin. When I flew out to those locations, I was told that I could not redeem the voucher at either of them either.
Upon return, the flight from TXL Berlin to ARN Stockholm did not exist. I have never been given any explanation as to why a ticket on a flight that I purchased but did not fly was never re-​imbursed or explained. I had to fly on Lufthansa via Frankfurt instead in order to complete the return trip to Chicago.
Then, this spring I tried to use the vouchers’ value towards a new trip. These were AGAIN not honoured and my reservation was not honoured when I arrived at the airport. This has NEVER happened to me with any other airline in many years of flying. If there is any issue with the ticket, it is standard etiquette to contact the traveller to let him or her know that the flight will not be as scheduled & confirmed, and this basic courtesy was not extended. I had to rebook on another airline in order to complete my trip.
Not only is SAS completely unreliable and unprofessional as a carrier, it is apparently fraudulent in its use of compensatory travel vouchers. Beware!

Was excited to find SAS flying non stop to copenhagen! NOT a great trip though! My seat was ripped and broken no inflight movie as my TV was broken also. The over head lite had to be removed because it to was broken and would not turn off. The inflight meal had sea food, I have severe allergy so can’t rate the meal. The service was awful the attendants looked disheveled. And I was in economy extra! I complained to sas and they gave me a $ 200 voucher for my next flight!!! One I will never take! I would rather have six stops and walk on glass! Sadly I am going home tomorrow on sas and am not happy! I absolutely feel FFA needs to check SAS planes because the one I was on is falling apart!!! Wish me luck flying home to Frisco!

ORD to Copenhagen and Stockholm to ORD
Flew business class, just average.(Outbound flight) Compared to other airlines.
Used the optiontown feature for the upgrades,(SAS recommended.)
On the way back, got charged and was in regular economy, and the food was better that business class. Had a difficult time with the upgrade @ the airport in Sweden, paid for the upgrade and SAS was requesting an extra $ 675.00×2, @ the gate,
Be careful with optiontown!!! they insisted that they upgraded us, three of the supervisors @ check in in Sweden (SAS), never heard of them. When we got to the gate, they had a pending upgrade. save your money and go economy, it was just as good as business going to Denmark.
The flight back food was excellent for coach.

This is the second time I’ve flown SAS from Europe back to the USA. The first time I flew with them a couple of years ago, they had no seat assignment for me when I arrived at the airport and they ended up placing me in first class. When you’re stuck in the same seat for an 8 ½ hour flight, words can’t describe how much upgrades like that are appreciated!
On my most recent trip with SAS, I flew from Copenhagen, Denmark to Chicago. Overall they get 3.5 stars from me, but I’ll round up to 4 as they did have a few small amenities that you don’t find at some other airlines. The seats aren’t the most well padded and comfortable in economy class, which can make all the difference in the world on a long, transatlantic flight. Also, while they do have an entertainment system in the back of every seat where one can play a few different games and watch several movies and TV programs, know that the entertainment systems on these planes are not «movies on demand» where you can start a movie, pause it, rewind it, etc. as you can with several other airlines that offer this feature. At SAS, they play the movies from a master server and when when you select one to watch, you catch it as it’s already in progress. The movie doesn’t start when you select it at your particular seat. This is a bit inconvenient, as you may catch a movie starting in the middle or nearly at the end. While some other airlines will give passengers a small comfort/​amenities kit on transatlantic flights, at SAS one only gets a blanket, pillow and a headset.
The quality of the food was above average for airline fare, but know that they don’t offer you any choices for dinner as most airlines do. On the flight I was on, everyone was given beef, no questions asked. With this in mind, you may want to check their website ahead of time and pre-​order if you have special dietary needs or want to select something different.
One very cool feature on both SAS flights I’ve been on was their forward and down-​facing cameras that are mounted to the outside of the plane and you can watch at your seat. It’s cool to see what you’re flying over or to watch the forward facing camera during takeoff and landing, especially if you’re not seated at a window.

it doesn’t get any better than this.
haiku on the salt and pepper packets. packets of little gummy cars handed out just before the movie. amazing food, free drinks, clean washrooms. everyone smiles and is pleasant, everything runs like clockwork.
if you have the opportunity, i highly, HIGHLY recommend flying SAS Scandinavian.