Royston Beth E, MD

My review is not a reflection of the doctor herself (she was great, attentive, informative and thorough), but of the billing fiasco that followed my visit. I booked an annual wellness exam which is 100% covered by my insurance. I called before, and verified when I checked in and out that this was going to be a 100% covered annual wellness exam and nothing more. The office either ran additional tests beyond an annual wellness exam without my authorization or they keep coding the visit incorrectly so that my insurance will not pay a chunk of the bill. The doctor’s office tells me to call insurance, and insurance tells me to call the doctor’s office. It’s an endless cycle of annoyance and the the billing and coding departments have be absolutely no help. I liked the doctor, the facilities and the wait time, but this billing nightmare is ridiculous.

I have been seeing Dr. Royston for about 5 years now. She is fantastic. I’ve had all sorts of illnesses due to stress, a few infections, needed paps/​physicals, and a systemic poison ivy outbreak– she has always been able to make an appointment to get me in and has always solved the problem! She is prepared to address all the concerns you may have about treatment/​medicines/​etc. and takes the time to explain things to you.

After being sent to the hospital a two times for diagnostic reasons (without results), by a western suburban doctor, I decided to get a second opinion by Dr. Royston. I had a short delay for an appointment, and saw her for the first time 2 weeks ago. Dr. Royston is a great listener, and has a good sense of urgency. The waiting time in minimal, and the staff is friendly and efficient. We are in the process of determining my condition and I was referred to a cardiologist. I am confident that I made the right choice in seeing this kind and patient doctor.

Dr Royston has been my GP for the last 6 – 7 months, and I’ve been very pleased with the level of service I’ve received over that time. The first time I saw her, it was for a long overdue physical. I’d just happened to wipe out the day before it was scheduled and had broken my wrist. She was able to fast track my x-​rays, and specialist appointment within less than 2 hours. Her assistant actually walked me into the specialist’s office and made them see me before they closed. My experiences have been consistently positive, the wait times are minimal, Doc is informative and congenial, and her staff is competent and pleasant. As GPs go, this one’s a keeper, provided you’re not jonesing for an immediate pain pill refill…

Dr. Royston is a great doctor and although she is quite busy, she can still find the time to squeeze you in in an emergency. I have been a patient for almost 3 years now. Every time I am in the office I feel that my time is respected with short waits and when I’m with the doctor she makes sure to answer all of the questions that I have.
Was lead to her on a recommendation and would highly recommend to others.

Dr. Royston was referred to me by a coworker and I have been seeing her for the last 2 years.
Dr. Royston is seemingly only concerned with how many patients she can fit into her limited daily office hours. She is cold, condescending and does not take the time to adequately address my concerns or questions.
She recently demanded I come in for an examination of my back before writing an Rx to see a highly recommended therapist outside the Northwestern group. I was flabbergasted she would require seeing me since the very first day I saw her, I told her of my back back and since have seen 3 – 4 orthopaedic, PT, and other doctors at NW for the pain. I called one of those other doctors and his office wrote me an Rx no questions asked.
I know most doctors affiliated with Northwestern are very busy, as they are very popular, but there has to be someone more patient-​focused.

Dr. Royston is my PCP and she’s great! I know she sees a ton of patients, but she is so personable and takes time to go over things with you.
Several people at my last job went to her and I’ve recommended her to many of my colleagues and friends. Plus the location is pretty convenient if you work downtown — always a plus.