Rapid Transit Cycle Shop

there is something about that EXTRA step in service I got from this place. Busy as it was, Nick attended to my bicycle with such care as if it was his own bike. So glad I found this bike shop, such relief to know good place is around the corner. now if only they served coffee…

This place is great! They are extremely helpful, and not in a «let me sell you something more» kind of way. Sean just spotted something wrong with one of my tires, adjusted it so it wouldn’t do damage. Excellent customer service!

Been here for a few yearly tune-​ups, great work, fast turn around and good price.
Recently, I had them help me with a move. They packed up my bike and were extremely helpful in finding and arranging a pick-​up/​delivery situation.
Great staff, friendly and helpful.

FANTASTIC Bike shop!!! I highly recommend this shop for any bike-​related services. 5 Star review!

Justina rented my friend and I two bikes. The bikes were beautiful and rode very smoothly. She also gave us a stylish carrying bag and locks for each bike. The staff is very friendly and the shop is in a prime location– perfect for renting and riding around Wicker Park. I would highly recommend this business.

Horribly rude woman who ignored helping us. My bf wanted to get a tune up and I was wanting to spend $ 200 bucks on a bike. Her attitude and customer service was disgusting.

Wanted $ 16 to change the pedals being purchased from their shop. They tried to talk me out of changing them myself because «it’s complicated and can be really dangerous» to change the pedals.

«Do you sell used bikes?»
«We only sell new bikes over $ 400» with a distainful look.
Tossers.

The tube that Rapid Transit replaced before our honeymoon was of no use when we got back (it wouldn’t fill with my pump at home). Though I hadn’t ridden during the month we were away, I still didn’t get to use the 30-​day guarantee, because receipts don’t lie. They filled the tire, but that only helped for the next ride.

Awesome service! Claire was great, I went to the shop at rush hour, but they where able to take care of me!

I brought in a used bike to the shop today. Everyone was very friendly and helpful. The back wheel had some issues that needed to be fixed and would cost about as much as getting a new rim. Of course the maintenance price wasn’t included in that discussion. I just felt like everything they suggested was not necessarily looking out for what I wanted but selling more goods/​services which is good for business but not customer service. Also they definitely scratched my bike which I should have said something about and didn’t…

I love Rapid Transit Bike Shop. I am a daily bike commuter and Rapid Transit has repaired and overhauled my bikes for several years. They do great work at a fair price. I highly recommend them. Nick has done most of my repair work and he’s great.

I’ve been bringing my bikes here since I moved to Chicago in 2012. Chris really knows what he’s doing and seems to really care about bikes and his customers. I was sick recently but needed a tune up, they offered to drive out to my apartment and get my bike. Chris showed up within an hour and took my bike into the shop. It was ready the next day and everything we discussed had been addressed to my expectations. There are closer bike shops to me, but I’ll continue to go back to these guys until I have a reason not to.

Went in this morning to test ride my first fat bike, a Surly Pugsley. Ended up working with a nice guy named David that told me all about the bike, put it through a safety check and let me take to the streets to see if I liked the ride. Well, I did. I went home to think about it (never make a big purchase on impulse) but I did end up coming back later in the day to buy it and then some — outfitted it with some racks and bags, which they put on for me on the spot — was a busy Saturday so I appreciated it. Great to buy local and get top notch service — even talked to Chris about the trails he likes to ride is fattie on and some tips on getting used to the 4″ tires. Surely will be back to keep the bike in top-​top.

Came in at 6:45 thinking I’d be dropping off my bike for a tuneup, but instead I had a beer and at 7:30 she was good as new. They warned me they’re usually busier but I couldn’t be happier. Friendly and helpful service, highly recommended.

So I went in the other day and saw John. He replaced a pedal of mine that had broken and also fixed my brake which was not functioning at all. He charged me $ 5.00 and was extremely nice! I told him that I wanted to come back on the weekend to install a U Lock bracket from a U Lock I had purchased online. He told me, great…$ 5.00 when you come back! :) so I just went back and then this happened…
Mega egotistical male with long beard attends me. John is no where to be found today. I told him what happened and he wanted to charge me $ 15.00!!! I explained what John had told me the other day and he refused to honor the past price quote. Ridiculous.
Sorry, I biked my happy ass to Comrade Bikes on Chicago and got it fixed in 5mins, with friendly faces, and my $ 5.00!
Oh and I also bought some new metal pedals from them. You guys missed out on extra cash from an additional parts sale.
Wow. Just wow.

I felt really good about buying my bike here. The staff made me feel like I was joining a tight-​knit community that really watched out for each other. I purchased with confidence and so far every time I’ve come in for a checkup or with a concern, they fixed my problem and answered all my questions. I wasted my time shopping around at other bike shops. Take my advice: save your time, buy your bike here, and spend the rest of the day riding around in the city.

These guys have fixed up my bike so many times. Great staff, friendly and helpful. They offer free flat fixes for a month after your first one. That really helped me out the month I got 3 in 2 weeks. I’ve since gotten kevlar tires from them and haven’t had a flat since.
I could tell you a lot of great stories, but try them out, and they’ll soon become your neighborhood cycle shop too

Had a great experience here.
Brought my bike in to have a larger chainwheel installed. Although they could order the part, they wouldn’t be able to get it in the color I wanted so instead the person I talked to showed me where to order the part online and even wrote down all the pertinent info.
A week later I came back with the part and they got me in right away to install the new chainwheel. They even sorted through their left over segments of bike chain to find links to add to my existing chain, saving me the cost of a replacement.
That’s two opportunities where they could have up-​sold me and but didn’t. The labor rate was also reasonable.
Each person I interacted with was friendly and courteous. They all seem passionate about bikes, without any trace of snobbery or know-​it-​all-​ism.

I had a pedal fall off my patched-​together bike on my way to work, luckily very close to here! I hobbled over and was set to go (with a new crank and 2 new pedals… mine was stripped and the old French parts don’t mesh with new ones) within 10 minutes.
I didn’t get my guy’s name, but he was super friendly and helpful! Thanks guys, I’ll be back soon.